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Our client specialises in end-to-end engagement solutions using a holistic approach that connects employees, sales and channel partners, and customers. They are recruiting for an experienced and motivated Support Consultant to join their dynamic team at their Westlake office.
Responsibilities:
• Answer and/or initiating customer interactions, responding to customer needs in a professional, service-orientated manner
• Constantly meeting organizational service level agreements by taking appropriate actions to resolve customer queries
• Assess customer concerns by eliciting the relevant and sufficient information to enable an accurate, appropriate and timely resolution
• Follow appropriate procedures providing solutions to all customer interactions, tailored to the needs of the individual customer
• Provide feedback to the customer on actions taken to ensure appropriate magical levels of customer service
• Remain current with product, system, process and policy knowledge
• Escalate complex problems and difficult situations when required
• Diffuse difficult situations and managing the flow of the call and maintaining control all while navigating the necessary business systems
• Check customer details to ensure accuracy and relevance to the service interventions
Qualification and Experience:
• Good verbal (English, Zulu, Sotho and Xhosa) and written communication and customer service skills
• Attentive listener with a professional approach
• Good attention to detail and data accuracy
• Adaptable and flexible, adapts style to align to cultural differences
• Knowledge of standard rules, procedures, and operations within a contact Centre environment
• Ability to solve basic problems which may be varied but similar
• Ability to fact find to gain a full understanding of an issue and consider most appropriate response
• Ability to work effectively in a team to support the achievement of objectives
• Demonstrates the ability and passion to learn
• Matric or NQF Level 4
• Minimum one-year high pressured customer service environment
• Experience with the prompt resolution of complaints Salary: Market related
Working hours: 08:00 17:00 Monday to Friday, Saturday 08:00 to 12h00
Location: Head Office based in the Westlake area
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202609 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants a...Job Reference #: 202609
4d
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Mall assistant Shop assistant Sale representativeCustomer service Weekly payment Age 17 to 29Matric only
17d
Call Centre Agent: Consultation and pre-sales.
We are currently hiring Native German speakers to join a company in CapeTown. The available vacancy is a work from home position.
THE OFFER:
Work from home
Internet cost contribution
Electricity cost contribution
German working hours
Salary: R25 000.00 per month plus benefits.
Start date: ASAP
REQUIREMENTS:
Native level fluency in the German language; Verbal & Written skills essential.
Permanent residence permit, General Work visa and South African ID holders only.
Flexibility to work required shifts.
Excellent customer service skills are essential. Experience in outbound sales calling and are familiar with providing telephonic consultations to interested parties.
Excellent Computer literacy & technical skills.
Knowledge & experience with MS Office and ERP (Enterprise Resourcing System).
No criminal record.
If interested in the position please kindly forward your CV to; paul@simglobalgroup.co.za
4d
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Recruiting exceptional Call Centre sales Development representativesDo you have what it takes to join our high-performing call center? We are in the process of hiring a team of dynamic Sales Development Representatives.This is a work from home position. and the position will involve Cold-Calling top business executives and scheduling appointments with them.To be considered for this role, you must have:A Quiet workspace free from interruptionsA Reliable laptop High-speed internet. Additionally, we require candidates with prior experience in cold-calling or sales.If you are excited by this opportunity and ready to join our team please send us your details via our WhatsApp line.
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1
Job descriptionLooking for a target driven and enthusiastic Salesman to join our office in Kuilsriver. The purpose of this position is to meet all sales targets and maintain great customer satisfaction at all times. The successful candidate would need to have good communication. This position reports to the Owner. Key Performance Indicators will include, but not limited to; • Manage customer/counter sales and ensure that optimal customer potential is achieved. • Achieve the sales target set • Plan, forecast and report on sales potentials by customers. • Report all customer information regarding delivery sales and account problems. • Achieve revenue targets and ensuring that new business is generated by growing customer base • Build and strengthen customer relationships. • Receive inbound customer sales inquiries • Provide quotations, product and service information • Provide support and pricing details in response to inbound enquiries • Assist Owner with daily running of business. Arrange deliveries ,collections and admin.Fast learner. Preference code 8 Drivers license. Sober Habits. Previous experience in Building/construction industry would be advantagesJob Type: Full-timeSalary: From R5000.00 per monthAbility to commute/relocate:CV can be send to rzhirerepairs@gmail.comI AM INTERESTED WILL NOT BE EXEPTED MUST SEND CV .Language:English / Afrikaans (Preferred)
18d
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