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Our client specialises in end-to-end engagement solutions using a holistic approach that connects employees, sales and channel partners, and customers. They are recruiting for an experienced and motivated Support Consultant to join their dynamic team at their Westlake office.
Responsibilities:
• Answer and/or initiating customer interactions, responding to customer needs in a professional, service-orientated manner
• Constantly meeting organizational service level agreements by taking appropriate actions to resolve customer queries
• Assess customer concerns by eliciting the relevant and sufficient information to enable an accurate, appropriate and timely resolution
• Follow appropriate procedures providing solutions to all customer interactions, tailored to the needs of the individual customer
• Provide feedback to the customer on actions taken to ensure appropriate magical levels of customer service
• Remain current with product, system, process and policy knowledge
• Escalate complex problems and difficult situations when required
• Diffuse difficult situations and managing the flow of the call and maintaining control all while navigating the necessary business systems
• Check customer details to ensure accuracy and relevance to the service interventions
Qualification and Experience:
• Good verbal (English, Zulu, Sotho and Xhosa) and written communication and customer service skills
• Attentive listener with a professional approach
• Good attention to detail and data accuracy
• Adaptable and flexible, adapts style to align to cultural differences
• Knowledge of standard rules, procedures, and operations within a contact Centre environment
• Ability to solve basic problems which may be varied but similar
• Ability to fact find to gain a full understanding of an issue and consider most appropriate response
• Ability to work effectively in a team to support the achievement of objectives
• Demonstrates the ability and passion to learn
• Matric or NQF Level 4
• Minimum one-year high pressured customer service environment
• Experience with the prompt resolution of complaints Salary: Market related
Working hours: 08:00 17:00 Monday to Friday, Saturday 08:00 to 12h00
Location: Head Office based in the Westlake area
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202609 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants a...Job Reference #: 202609
2h
1
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This is
fitting for any individual willing to gain experience and earn something extra
while learning from highly experienced peers that will offer mentorship and
support.
You will be
expected to work remotely from 9AM – 3PM weekdays, and perform a weekly on-site
visit at a client, while shadowing your mentors who will prepare you for
passing certifications and learning new technologies.
Required:
-
an
interest in a career in IT
-
good
soft skills
-
an
appetite for on the job learning
Desired:
-
knowledge
of office 365
-
mild
understanding of basic networking
-
own
vehicle
Stipend will
be provided.
Candidates to
send 2 page CV to info@plugit.co.za
1d
1
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We're hiring Customer Service Reps!! We are looking for a energetic, positive, proactive individual to come and work with our exciting team. What you would do in the role:• Travel to, Communicate with and Train our customers with our suite of products or services designed specifically to provide impact in a retail pharmacy;• Provide advice making the most of these products or services to increase productivity, customer retention and revenue with a pharmacy;• Answering all questions about properly using or accessing the tools included in the suite;• Take and process orders for additional products and add-on services;• Listen to concerns and working to resolve their issues. This is NOT a traditional sales position. This is a Customer Service representative position. We visit over 300 pharmacies monthly to provide business analytics, marketing tools and other retail services. Our Cape Town branch also services Western Cape and Namibia The successful candidate must meet the following requirements: Matric or equivalent qualification. Experience in a deadline driven environment. Must have strong retail experience Knowledge of pharmacy software and systems Should be tech savvy Strong computer skills with MS Office experience. Ability to work independently and in a pressurized environment. Good inter-personal skills and able to deal with customers. Attention to detail. Must be prepared to work overtime when necessary. NB - Valid driver's license – NB. NB – OWN Vehicle – NB. Happy disposition with a go-getter attitude.Forward your CV to cv.wecare@gmail.com should you meet these requirements. Kindly use this reference in your subject line: CSRCT2024APRIL
1d
1
SavedSave
We are
seeking a proficient Debt Review Administrator to join our team. The ideal
candidate must have experience in debt review administration, particularly in
handling legal processes (filing of NCT Apps & Magistrate Apps), Capturing
& chasing of COB’s, and providing exceptional client services. If you have
a knack for negotiations, excellent client relations services, possess
excellent communication skills, and thrive in a regulated environment, we want
to hear from you.
Responsibilities:
Process
legal administration related to debt review efficiently and accurately.
Provide
outstanding client services, ensuring clear, respectful, and persuasive
communication via telephone and written correspondence.
Utilize
negotiation skills to reach favorable outcomes for both clients and the
company.
Demonstrate
proficiency in operating computer systems and peripherals at acceptable speeds.
Undertake
additional duties as required beyond the scope of the job.
Maintain
accurate records and systems, ensuring precision and attention to detail.
Display
numeracy and literacy skills to prevent errors in tasks.
Experience
Required:
Previous
experience in debt review administration is essential.
Prior
customer service experience is highly desirable.
Familiarity
with working in a regulated environment is preferred.
Matric
Behavioral
Traits Required:
Exhibit a
high degree of patience and assertiveness with excellent rapport-building
skills.
Actively
participate in team activities, contributing positively to team dynamics.
Take pride
in work and demonstrate a commitment to quality assurance, setting an example
for others.
Maintain
effective time management skills to meet deadlines efficiently.
Possess a
positive attitude.
Display
effective emotional intelligence (EQ) in dealing with various situations.
Be a
flexible team player who is self-motivated and adaptable to changing
circumstances.
If you meet
these qualifications and are ready to contribute to a dynamic team environment,
please submit your resume and cover letter to info@debthelper.co.za / bongo@debthelper.co.za
We look forward to welcoming the newest member of our
team!
15d
1
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Key Responsibilities:-Respond professionally to clients via chat, email & phone queries. Skills, Knowledge, and Experience:-Ability to speak and communicate fluently in English & Dutch. Salary:-R30 000 Basic + Commission structure Location:-Cape Town City or Claremont (hybrid role) Industry:-Telecommunication To apply kindly send your updated CV to info@jai.co.za
1mo
Call Centre Agent: Consultation and pre-sales.
We are currently hiring Native German speakers to join a company in CapeTown. The available vacancy is a work from home position.
THE OFFER:
Work from home
Internet cost contribution
Electricity cost contribution
German working hours
Salary: R25 000.00 per month plus benefits.
Start date: ASAP
REQUIREMENTS:
Native level fluency in the German language; Verbal & Written skills essential.
Permanent residence permit, General Work visa and South African ID holders only.
Flexibility to work required shifts.
Excellent customer service skills are essential. Experience in outbound sales calling and are familiar with providing telephonic consultations to interested parties.
Excellent Computer literacy & technical skills.
Knowledge & experience with MS Office and ERP (Enterprise Resourcing System).
No criminal record.
If interested in the position please kindly forward your CV to; paul@simglobalgroup.co.za
3h
Ads in other locations
SavedSave
General Summary:
The position calls for a passionate and dedicated service administrator with sufficient
knowledge to administer.
Scheduling Load testing and Inspections commercial,
industrial Market
FUNCTIONS: The Core
Functions below will require a good knowledge and level of experience in the
below in order for the individual to operate independently and as part of a
team:
#General Administration#Book load test and Inspections schedules for
the team
#Contact clients
#Follow-up Calls appointments
#Handle reports and
quotations
#Service Administrator duties
#Contact Customers for existing and new business
#Control Administrator duties supporting
service.
#Technical interest where
required.
#Debtors Clerk Administrator
duties to support the service.
#Provide high level of
Customer Service REPORT TO: Directors and Branch Supervisor.
8h
SavedSave
Efficient Wheel alignment technician wanted for busy fitment center in Kuilsriver. Experience required.
4d
2
Franchise dealership based in Northern Suburbs of Cape Town seeks an experienced service advisor coming from a franchise motor dealership service department such as Suzuki / VW / BMW etc.- Minimum 2 years working experience in the same position in the motor industry using software Evolve / Kerridge- Matric minimum qualification- Computer literacy to include Evolve / Kerridge / Drive / Keyloop etc.- Valid drivers license- Clear criminal and credit recordBasic salary between R15K and R18K + commission and company contributions to medical aid and provident fund.Mail application to cv@ikonconsulting.co.za and include all as required above. Only applicants who qualify as per the above requirements will be contacted to continue the recruitment process / responded to by e-mail. All other PI will be deleted as prescribed by the POPI ActVisit our website to see which other positions we have open in the motor industry.
8d
Client Services Administrator (Contact Centre)
Cape
Town /Southern Suburbs (Office based
during the probation period)
Salary
Negotiable on experience (R12K - R15K CTC PM)
My client, a leading established Long-term Insurance Corporate
(Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound Administrator
& A Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer centric environment – providing
first line support to members re. Medical aid and Individual Life Insurance
queries.
Criteria:
Matric minimum +
MS Office literate2 years
Medical aid/Insurance experience / Medical Aid Client Services in an
Inbound Contact Centre
OR Medical Aid claims processing and administration
experience
And/ Or Individual Life Policy Admin. Knowledge and
exp.
GAP Claims
Assessing knowledge & experience (advantageous)Excellent written
and verbal communication skills, accompanied with good negotiation skills
and effective in dealing with customers, meeting their expectations.
KPIs
As
Client Contact Centre Service Consultant
To be logged onto the Client
Services inbound telephone queue and web touchpoint
• Resolve a minimum of 30 telephone calls per day - To strive to have
zero lost calls per day.
• Answering the telephone within 2 rings and resolving the client/broker
query/request in a professional and timeous manner.
• To respond to and resolve about 15 general/claim related correspondence
queries per day within a 24-hour turnaround time.
Please
email your CV to natalie@careerdynamics.co.za
6d
8
SavedSave
We are looking for legal debt collecting agents to start a.s.a.p.Minimum requirements are: • matric • clear credit and criminal record• minimum 6 months working experience in similar role• an excellent command of the English language, with a neutral accent• exceptional negotiation, persuasion and objection handling skills. We offer:R4 400 p.m plus commissionPlease upload your CV to the right of this ad. If you've had no response from us within the next 2 weeks, deem your application unsuccessful.
18d
Medical/GAP
Claims Assessor - Client ServicesInbound Contact Centre
Southern
Suburbs, Cape Town (Office based)
Salary Negotiable on
experience (R12K - R18 K CTC PM)
My client, a leading established Long-term
Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced
Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer
centric environment – providing first line support to members re. Medical aid
and Individual Life Insurance queries.
Criteria:
Matric minimum + MS Office literate
Must have 2 years medical aid/insurance experience (Inbound Contact Centre) with Medical Aid claims processing and
administration experience. GAP Claims Assessing knowledge & experience (advantageous)
KPIs
As
Medical/GAP Claims Assessor - Dealing with Medical Gap products and communicating
with Medical Aid Schemes, Doctors & Hospitals.
To assess, verify and update all personal contact
information for clients including the Medical Aid details and latest
claim.Interacting with medical aids/ medical practitioners
regarding medical history and accounts required relevant to assessing the
claim. Arranging for priority claim investigations and
escalations. To assess the validity of the claim in accordance
with the terms and conditions of the client’s policy document and to make
the relevant claim notes on the system.
Please email
your CV to natalie@careerdynamics.co.za
6d
Service advisor required for multi brand service centre.Part of a major motor group in South Africa.Must have multibrand experience.Automate experience essential on parts and service modules.Customer skills essential.Costing and invoicing skills imperitive.NB! Do not apply if you do not have the experience above.E-mail cv to: gf7102@gmail.com
23d
1
Job descriptionLooking for a target driven and enthusiastic Salesman to join our office in Kuilsriver. The purpose of this position is to meet all sales targets and maintain great customer satisfaction at all times. The successful candidate would need to have good communication. This position reports to the Owner. Key Performance Indicators will include, but not limited to; • Manage customer/counter sales and ensure that optimal customer potential is achieved. • Achieve the sales target set • Plan, forecast and report on sales potentials by customers. • Report all customer information regarding delivery sales and account problems. • Achieve revenue targets and ensuring that new business is generated by growing customer base • Build and strengthen customer relationships. • Receive inbound customer sales inquiries • Provide quotations, product and service information • Provide support and pricing details in response to inbound enquiries • Assist Owner with daily running of business. Arrange deliveries ,collections and admin.Fast learner. Preference code 8 Drivers license. Sober Habits. Previous experience in Building/construction industry would be advantagesJob Type: Full-timeSalary: From R5000.00 per monthAbility to commute/relocate:CV can be send to rzhirerepairs@gmail.comI AM INTERESTED WILL NOT BE EXEPTED MUST SEND CV .Language:English / Afrikaans (Preferred)
21d
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