Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Some search tips we've found useful:
- Check the spelling of your search terms
- Use fewer or more general search terms
- Try browsing a category related to your search terms
Ads in other locations
SavedSave
SUPPORT AGENT VACANCY: We are a dynamic and passionate team of individuals specialising in Digital Solutions since 2008; and we need someone equally energised to join our team. The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30. SUPPORT AGENT ROLE: Our customers deserve service excellence and that is each Support Agent's primary goal - providing excellent service to our clients. Support Agents are assigned a Network or Multiple Networks based on network size and complexity.
They are individually responsible andaccountable for the overall support management of their network/s. Support Agent Responsibilities includes: Using and maintaining various Software CMS programs
Calling stores to remotely troubleshoot
Communicating with on-site technicians to troubleshoot.
Adhering to the network budget for on-site technicians. Support Agents will be required to provide feedback on amounts spent per month on technicians. Support Agents will be required to provide feedback on stores with repeated calls and call-outs. Support Agents will be required to provide feedback and suggestions regarding "problem" stores. Support Agents will be required to keep network/s details up to date on the various software CMS programs, Asana, Freshdesk and Vodacom Spend Manager. Key Performance Indicators will be based on the Freshdesk ticketing system SLA and the maintenance of network details. The Company's SLA is currently in line with the Freshdesk ticketing system SLA. APPLICANT REQUIREMENTS: A Matriculant senior certificate (mandatory) Min. 2 years of work experience Computer literate (mandatory) Excellent telephone skills Well-spoken and well-written Systematic way of workingHigh level of efficiency Work well under pressure Capable of handling tasks without micro-management Ability to speak Zulu or Afrikaans is advantageous Call centre experience advantageous Experience with Freshdesk, Asana software is advantageous Email CV to: Hello@bbmdigital.co.zaWebsite: www.bbmdigital.co.za
1mo
SavedSave
Key Requirements:· Must have at least 2 years of experience in a control room industry.· Previous experience and/or qualifications (PSIRA registration) in an emergency control room/call centre/monitoring/dispatch centre environment are essential.· Able to work 12 hours shifts.· Applicants will need to have excellent call etiquette andcommunication skillls, written & verbal.· Be effectively proficient when dealing with emergency situations.· Assertive and professional at all times.· High attention to detail, ability to work under pressure,problem-solving skills, and a strong sense of integrity and ethics.· Customer service skills· Computer literate and techno savvyThis role demands vigilance and a high level of attention to detail, your role is critical in ensuring timely and effective responses to incidents.Please do not apply for this vacancy if you do not have previous experience.If you meet the above criteria, please forward your CV to us.We look forward to hearing from you. Salary will be discussed at interview.Please send your CV through to recruitment@safecommunity.co.za
3mo
Successfully Added to List
View and manage your saved ads in your account.