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This opportunity is based in the Madikwe Game Reserve and is ideally suited to a couple who thrive in a remote bush environment and are passionate about delivering exceptional guest experiences while maintaining high operational standards. The successful couple will take full responsibility for the day-to-day management of the lodge, ensuring seamless operations across all departments, strong team leadership, and an engaging, personalised guest experience.Candidate Responsibilities:Oversee daily lodge operations, ensuring smooth and efficient service deliveryMaintain 5-star standards across all departments, including housekeeping, F&B, guiding, and maintenanceEnsure exceptional guest experiences through active hosting and guest engagementManage guest feedback, resolve concerns, and ensure high levels of satisfactionWelcome and interact with guests throughout their stayCreate a warm, engaging, and entertaining environmentDeliver personalised and memorable safari experiencesLead, manage, and motivate staff, ensuring a positive and productive team cultureOversee staff scheduling and time managementProvide basic HR support, including staff development and discipline where requiredEnsure strong administrative control and reportingManage stock control, procurement, and general lodge logisticsMaintain accurate records and ensure operational complianceOversee general lodge and vehicle maintenanceConduct guiding activities in line with qualificationsEnsure all guiding standards and safety protocols are upheldCore Criteria:Minimum 5 years experience within a 5-star lodge or hospitality environmentProven experience working as a management couple or in senior lodge rolesStrong leadership and team management skillsExcellent guest relations and hosting abilityAbility to work independently and take initiativeCreative, solution-driven, and able to think on their feetStrong organisational and time management skillsFluent in English (spoken and written)Valid drivers licences and own transport essentialIndividual Requirements:Role 1 (Guide / Maintenance Focus):FGASA Level 1 (Level 2 preferred) with up-to-date qualificationsTrails Guide qualification advantageousFirst Aid Level 1Strong maintenance and vehicle maintenance skillsConfident and engaging hostBasic HR knowledgeRole 2 (Admin / Operations Focus):Strong hosting and guest relations skillsSolid all-rounder knowledge of lodge operationsPAN knowledge essentialGood computer literacy (MS Office)Strong administrative and organisational skillsBasic HR knowledgePackage:Salary: Market relate https://www.executiveplacements.com/Jobs/M/Management-Couple-1277940-Job-Search-04-03-2026-04-11-58-AM.asp?sid=gumtree

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