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Join a high-performance technical team of a fast-paced specialist in end-to-end IT management and consultative IT services looking for its next associate engineer. Your KPAs will entail analysis and interpretation of information from management systems to identify areas of possible improvement and risk, technical training and support of customers and providing consultation on the use of Information about IT to improve or optimise IT environments. The successful incumbent will have A+ and N+ Certifications with 8 years work experience within IT and proficiency in the following: Linux RedHat and Ubuntu, Windows Operating systems, TCP/IP, ITIL, Mikrotik, VoIP, Ixia, Dell, Netscout (Fluke), Super Micro and have solid knowledge of FCAPS and related standards such as SNMP,WMI and syslog.Duties:Key performance areas -Compilation of advanced reports.Analysis and interpretation of information from management systems to identify areas of possible improvement and risk.Plan and perform special investigations based on customer requirements.Technical training and support of customers on management systems and/or areas of specialization.Provide consultation on the use of Information about IT to improve or optimise IT environments.Monitoring and configuration of business impact and other composite relationships.Advanced identification, analysis and resolution of technical problems.Independent completion of tasks, presentation of reports and making recommendations to clients.Reporting -Advanced reports compiled.Advanced identification, analysis and resolution of technical problems.Info of management systems analysed, interpreted to identify areas of possible improvement or risk.Monthly/ ad hoc reports compiled according to client requirements.Testing -Release note of all changes, new functions and bugs compiled.Request ticket updated according to status.All relevant code for specific patch/release/hot fix in respective directories.System tested holistically.Implement patch/release/hot fix to client according to maintenance slot.Audits -Audits planned and performed based on customer requirements.Feedback on findings provided to client.Data of findings analysed and interpreted.Data presented to client.Special investigations -Special investigations planned and performed based on customer requirements.Feedback on findings provided to client.Data of findings analysed and interpreted.Possible solutions proposed.Operations -All requests logged and assigned via RT acted on and updated.Monitoring and configuration of business impact and other composite relationships.Teamwork -Healthy relationships with relevant people maintained.RT(ticketing system) system maintained.Knowledge is shared and colleagues assisted where required.Guidance provided to junior engineers and other technicians, as well as input to developers.Conflict handled appropriately with tact and without delay.Feedback received in a constructive way to identify strengths and learning opportunities.Fellow
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzUyNTc4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1748444&xid=1320_52578
5mo
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A dynamic Internet Service and Network Specialist seeks a highly skilled 2nd Line Support Engineer who will serve as the first point of contact resolution for all supported infrastructure and 3rd party related issues. You will take ownership of all owned incidents from logging to resolution while also assisting with internal desktop support queries. You will require a suitable tertiary qualification, be N+ Certified, have basic Linux command line skills, 5+ years’ experience with IPv4, MTU, Troubleshooting & VLANs. You must also have proficiency with WAN connectivity, ADSL troubleshooting, VoIP, Mikrotik, Cisco, ISP and DNS including types of records and troubleshooting – Bind, powerDNS and unbound.Duties:Log Incidents and Service Requests, ensuring end to end management, resolution and ownership of tickets.Handle support requests / be a point of escalation in the call’s lifetime.Identify and escalate requests requiring urgent attention.Ensure that an ongoing contribution toward positive customer satisfaction is achieved.Coordination of incidents and requests in order to meet Service Level Agreements.Liaise with various 3rd parties to ensure call resolution.Adherence to call lifecycle processes and procedures.Assist with internal IT support queries.Liaise with the Project Management team, 3rd Line Engineers and Network Engineers on a regular basis.Will be part of an after-hours standby rotation cycle.Requirements:A relevant tertiary qualification.N+ qualification.Basic Linux command line skills.Excellent practical networking skills - 5+ years’ experience –IPv4 understandingMTUTroubleshootingVLAN understandingNetwork troubleshooting (WAN connectivity).ADSL troubleshooting.Wireless networks.Email understanding.Good understanding of DNS including on types of records and troubleshooting – Bind, powerDNS, unbound.Configure IP phones and troubleshoot call issues (VoIP).Mikrotik and Cisco experience.Ideal candidate will have experience working in an ISP environment.Valid Driver’s License and own vehicle.Attributes:Ability to work under pressure and multitask while prioritising workload and issues.Performance-driven and attention to detail.Excellent communication skills.While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful. Comments:When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE2NjkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245081&xid=1320_16690
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