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First Line Support Engineer (Azure)Please note: This position is an in the office position and candidates will be required to work from our client's offices in Newlands, Western Cape.A leading UK-based firm is seeking a dynamic and technically proficient First / Second Line Azure Support Engineer to join their dedicated IT team based in Newlands, Western Cape. The role involves providing first-line technical support to end-users through various channels such as phone, email, and BMS, ensuring timely and professional assistance. Job Types: Full-time, PermanentSalary: From R18,000.00 - R20, 000.00Duties & ResponsibilitiesResponsibilities:- Diagnose and resolve hardware and software issues involving desktops, laptops, printers, mobile devices, and other IT equipment.- Maintain and configure desktop operating systems, software applications, and peripheral devices, including updates and patches.- Record, track, and document problem-solving processes, including all actions taken and resolutions.- Utilize diagnostic utilities and best practices for troubleshooting, and maintain technical support documentation.- Collaborate with second and third-line support teams for complex issue resolution.- Ensure adherence to escalation protocols and SLA guidelines.- Provide quality remote support to clients and engage in post-resolution follow-ups.- Attend daily strategy meetings with the Help Desk Manager.Desired Experience & QualificationRequirements:Experience: Kaseya and other monitoring platforms: 2 years (Required)Azure: 2 years (Required) Ability to Commute: Newlands, Western Cape (Required) - Proficiency in troubleshooting Windows Desktop, Server, Microsoft Office, and various business applications.- Experience with Kaseya and other monitoring platforms.- Ability to provide basic training and guidance to end-users on IT-related topics.- Commitment to company policies and best practices, including accurate time tracking. Interested?The position offers an excellent opportunity to work in a fast-paced environment, ensuring customer satisfaction and effective problem resolution. If you are a committed IT professional with a passion for technology and customer service, we invite you to apply for this exciting opportunity.
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We are seeking a skilled and experienced individual to join our team as our IT & CCTV ManagerIn the above position, you
will be responsible for:
· The overseeing and management of our IT
infrastructure (small office with 10 staff)
· The quoting, installation, and maintenance of IP
CCTV Systems at our client’s premises
· The establishment of a link between the client
and control room for monitoring purposes
You will need:
· At least 2 to 3 Years previous experience in a similar
position
· Knowledge of and exposure to Hikvision and
Dahua brands
· Proficiency in computer applications and
software relevant to CCTV operations
· Experience with setting up wireless links such
as Ubiquiti.
You will manage a team of
CCTV Installers and lead from the front, ensuring that the best processes, procedures,
and practices are followed. Ongoing progress feedback to company and client is a must at all times.This is a full-time position for someone who is passionate about IT/CCTV and would like to do a job that makes a real difference to people. What we do keeps people safe.The full package offered is R15k before commission on sales.
Please send
your CV to dylan@zonesec.co.za should
this be for you.Thank You
6d
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