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A renowned cosmetic company is looking for an “IT Technical
Manager” to join their team on a full-time permanent basis for their offices in
Bellville, Cape Town.
Very
good compensation package, (subject to background & / experience) incl
benefits, Medical Aid, Pension Fund and internal advancement opportunities.
Position Overview:
•
The role is responsible the overall health, performance, integrity, security
and compliance of IT Infrastructure services, ensuring that optimal service
levels are maintained.
Position Requirements:
•
National Matric Certificate: Grade 12
•
CompTIA A+, N+ and Cloud + or equivalent
•
Microsoft MCSE or equivalent
•
Microsoft Security, Compliance, and Identity Fundamentals
•
Microsoft Security Administrator Associate or equivalent
•
Microsoft Modern Desktop Administrator
•
Microsoft SharePoint Administrator Associate
•
Project Management (Waterfall, Agile, Scrum)
•
ITIL V4
•
COBIT 2019
•
5 - 7 years practical experience as IT Manager or Service Delivery
Manager
•
5 - 7 years of experience managing teams & individuals
•
5 - 7 years of experience in managing vendor/service provider relationship
•
3 - 5 years of experience in managing information security
Position Responsibilities:
•
Manage all lifecycle aspects of infrastructure services - strategy, design,
Transition, operations and continuous improvement.
•
Ensure that infrastructure services are optimally configured and
maintained.
•
Perform the duty of Incident Manager for major incidents, security concerns and
service escalations.
•
Perform root cause analysis, impact and risks assessments to resolve major
incidents and complex requests.
•
Design, implement, manage and maintain toolsets for performance, capacity,
security and compliance management of infrastructure services.
•
Monitor and proactively identify and address concerns related to the integrity
and performance of infrastructure services and security.
•
Implement, manage, monitor, maintain and report security measures as per
organisation’s information security management system (ISMS).
•
Implement and maintain backup and disaster recovery solutions in line with
organisation’s recovery objectives.
•
Manage software licenses & ensure compliance with licensing
agreements.
•
Participate and lead the facilitation of all the requirements of internal and
external IT audits.
•
Develop technical roadmaps and lead the implementation of all initiatives to
meet current and future service requirements.
Core Skills
•
Technical Proficiency in:
o
Server and Network Management
o
Cloud and Hosted Services Management
o
Vulnerability, Security and Compliance Management
o
System Integration Management
o
Database Management
o
Service Performance Management
•
IT Services Management & Leadership
Applying for this position:
Only
open to South Africans.
If interested, please send your CV with position title
as reference to: marlize@hrtalentpartner.co.za
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About
Us:
Visulink IT Solutions CC is a leading office automation company dedicated to
providing cutting-edge solutions to our clients. We are committed to delivering
excellence in service and technology, and we are seeking a talented Technical
Manager to join our team.
Position
Summary:
The Technical Manager will be responsible for managing the technical team,
ensuring the highest standards of service delivery, and maintaining a strong
customer focus. The ideal candidate will have a strong technical background,
excellent leadership skills, and a passion for delivering exceptional customer
service.
Key
Responsibilities:
Managing the Technical Team by being the point of
contact between the team and the Managing Director of the company. Coordinating technical staff by enforcing company
systems, policies, procedures, and productivity standards and disciplining
staff where appropriate.Ensuring that every technician is presentable and has
all the tools and documentation needed when going out to customers.Actively monitoring the messages on the technical group
to ensure smooth flow of work throughout the day.Handling any challenges technicians are facing in the
field promptly and reporting any unsolved problems to the Managing
Director urgently.Performing any other duties as required by management from time to time.Qualifications:Bachelor's degree in a relevant field (preferred)Proven experience in a technical management roleStrong leadership and communication skillsExcellent problem-solving abilitiesAbility to work under pressure and meet deadlinesKnowledge of office automation systems (preferred)
Benefits:Competitive market-related salary based on experienceProfessional development opportunities
If
you are a motivated and talented individual with a passion for technology and
customer service, we want to hear from you! Please submit your resume and cover
letter to finance@vlink.co.za with the
subject line "Senior Technical Manager Application."
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