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Here is what you need... A job as an IT technician so that you can gain practical IT experience... but here's the catch: every job you apply for says you first need experience before you can be considered for the job.It's known as a "Catch 22" situation... but it's OK, because we have a solution: we will consider you for an “Apprentice" Junior IT technician position without experience, as long as you:. Have at least a Matric C in Maths (with certificate). Intelligent. Warm. Loyal. Persistent. Self- Organized. Enjoy problem solving. Enjoy assisting people with technical difficulties. Have a passion for all things digital. HAVE A VALID DRIVERS LICENSE (A MUST)and are prepared to work hard and diligently during your 6-month apprenticeship period for very little money.At the end of that time, you will know us, and we will know you, and we would be happy to consider you for a permanent position as a Junior IT Technician at an appropriate salary plus incentives.The remuneration during the apprenticeship period is R6 000 p/month.E-mail your motivation cover letter and CV to: chelsea@absolutecs.co.za(Applications without a motivation cover letter will not be considered)Include Matric results (with certificate). At least a Matric C in Maths is required.
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Position: Systems administrator (Urgent)
Industry: Established IT company - Milnerton
Salary: R18 000 – 22 000 p/m negotiable on experience
Benefits: Fuel & Cell phone allowance
Type: Permanent position
CV deadline: 29 February 2024
Send a WORD format CV, NOT a PDF format CV.
CV must contain: ID number, nationality, equity status (e.g.
African etc.) languages, address, notice period, current reason for wanting to
leave & previous reasons for leaving, current & required salary,
references, computer literacy & photo.
NOTE:
Send certified Matric
certificate, ID copy and highest qualification with applicationProvide a clear
motivation for the positionPlease add a skills
matrix at bottom of CV
Requirements
Completed grade 12 (NSC)Relevant IT qualificationAt least 5 years IT experience
(Networks, databases, server support, user support & ERP)Minimum of 2 years+ experience
as a System Administrator2 -3 y Linux and Windows Server
experience1 – 2 y Virtualization exp
(Vmware or Proxmox)Knowledge of TCP/ IPFCAPS & related standards
(SNNP, WMI & syslog)Knowledge of VoIP, Dell &
Super Micro
Senior IT Support Technician
Completed grade 12 (NSC)Relevant IT qualificationAt least 5 years IT experience
(Networks, databases, server support, user support & ERP)Minimum of 2 years+ experience
as a System Administrator2 -3 y Linux and Windows Server
experience1 – 2 y Virtualization exp
(Vmware or Proxmox)Knowledge of TCP/ IPFCAPS & related standards
(SNNP, WMI & syslog)Knowledge of VoIP, Dell &
Super MicroSend details to andrew@jagnetworking.co.za
3mo
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A leading Managed IT Services Provider is looking for a ‘’IT Service Agent’’ to join their team on a full-time permanent basis in Bellville, Cape Town.About the role:The primary role of the IT Service Agent (T1) is responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.Requirements:• Matric or NQF equivalent• A+ and N+ or equivalent• Microsoft MCSA or MCSE• Experience in Microsoft 365 and Azure environments• Certification or Degree in IT advantageous• Experience working with ITIL and COBIT5 frameworks (certification will be advantageous)• Practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician• Experience with: general IT equipment Desktops, hardware/software, Applications Switches, routers, Microsoft Servers, server literacyResponsibilities:• Compliance with the Ticket Lifecycle Management:• Respond to logged tickets, and log ticket if no ticket exists• Ensure tickets are classified & prioritized accurately• Ensure time entries are captured accurately, consistently, and timeously• Provides regular and timely updates to all parties (internal and external) on incident statuses• Ensure quality communication and that updates and resolutions meet stakeholder requirements• Field Support:• Compliance with customer rules, processes and procedures while attending to work at customer offices• Compliance with Onsite Statement of Work (SoW)• Escalations:• Quickly and accurately identify P1 and P2 Incidents and or account escalations, initiating an immediate response• Notify relevant stakeholders• Communicate updates consistently and regularly (for Major incidents, updates should be at least hourly)• Provide root cause analysis for major incident in the form of a Major Incident Report• IT Information Library (ITIL) and IT Service Management (ITSM):• Risk Management: Identify, log, and communicate risks. Collaborate with stakeholders to develop mitigation strategies• Knowledge Management: Document changes in the environment within the knowledge management systems. Ensure diagrams, passwords, vendor info etc are kept up to dateApplying for this position:Only open to South African citizens.If you are interested in this great career opportunity, please send your CV with position title as reference to: careers@hrtalentpartner.co.za
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