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1
A leading Managed IT Services Provider is looking for a ‘’IT Service Agent’’ to join their team on a full-time permanent basis in Bellville, Cape Town.About the role:The primary role of the IT Service Agent (T1) is responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.Requirements:• Matric or NQF equivalent• A+ and N+ or equivalent• Microsoft MCSA or MCSE• Experience in Microsoft 365 and Azure environments• Certification or Degree in IT advantageous• Experience working with ITIL and COBIT5 frameworks (certification will be advantageous)• Practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician• Experience with: general IT equipment Desktops, hardware/software, Applications Switches, routers, Microsoft Servers, server literacyResponsibilities:• Compliance with the Ticket Lifecycle Management:• Respond to logged tickets, and log ticket if no ticket exists• Ensure tickets are classified & prioritized accurately• Ensure time entries are captured accurately, consistently, and timeously• Provides regular and timely updates to all parties (internal and external) on incident statuses• Ensure quality communication and that updates and resolutions meet stakeholder requirements• Field Support:• Compliance with customer rules, processes and procedures while attending to work at customer offices• Compliance with Onsite Statement of Work (SoW)• Escalations:• Quickly and accurately identify P1 and P2 Incidents and or account escalations, initiating an immediate response• Notify relevant stakeholders• Communicate updates consistently and regularly (for Major incidents, updates should be at least hourly)• Provide root cause analysis for major incident in the form of a Major Incident Report• IT Information Library (ITIL) and IT Service Management (ITSM):• Risk Management: Identify, log, and communicate risks. Collaborate with stakeholders to develop mitigation strategies• Knowledge Management: Document changes in the environment within the knowledge management systems. Ensure diagrams, passwords, vendor info etc are kept up to dateApplying for this position:Only open to South African citizens.If you are interested in this great career opportunity, please send your CV with position title as reference to: careers@hrtalentpartner.co.za
6d
IT Field Support Technician – Gauteng
MUST BE: Mobile, have a reliable car,
Valid driver’s License, and Live in Gauteng.
Role:
Install and configure end users’
computers and required peripherals.You will be using multiple
procedures or systems;Administrative support - planning,
scheduling, and coordination of processes and systemsMaintain IT Inventory of hardware,
software, and resources;Provide training to new users of
existing Technology;Onsite repairs on Hardware and
assisting Remote engineers.
Job Requirements:
·
National Certificate/Diploma in Information
Technology or equivalent.
·
0 to 2 years of functional experience working in an
IT Field environment providing IT Technical support services onsite to
customers.
IT Certificates in N+, A+, MCSE, or
equivalent will be an added advantage.Problem solving and analysis.Completing logistics, admin on
time and call closure on customer apps.Good understanding of the
technical aspects of IT goods and servicesGood understanding of OHSMust have a smartphone and agree
to trackingMust be willing to work on
alternate weekends and after hours as part of the Standby agreement.Certification in Dell, Lenovo, HP, Lexmark, etc.…
will be an advantage.Repairing Laptops and Desktops.
Please
Email Resume: itmidrand@outlook.com
If you do
not receive a response within 7 Business Days, please consider your application
unsuccessful.
7d
IT Field Support Technician – Worcester(Or Surrounding Areas)
MUST BE: Mobile, have a reliable car,
Valid driver’s License, and Live in Worcester(Or Surrounding Areas).
Role:
Install and configure end users’
computers and required peripherals.You will be using multiple
procedures or systems;Administrative support - planning,
scheduling, and coordination of processes and systemsMaintain IT Inventory of hardware,
software, and resources;Provide training to new users of
existing Technology;Onsite repairs on Hardware and
assisting Remote engineers.
Job Requirements:
·
National Certificate/Diploma in Information
Technology or equivalent.
·
0 to 2 years of functional experience working in an
IT Field environment providing IT Technical support services onsite to
customers.
IT Certificates in N+, A+, MCSE,
or equivalent will be an added advantage.Problem solving and analysis.Completing logistics, admin on
time and call closure on customer apps.Good understanding of the
technical aspects of IT goods and servicesGood understanding of OHSMust have a smartphone and agree
to trackingMust be willing to work on
alternate weekends and after hours as part of the Standby agreement.Certification in Dell, Lenovo, HP, Lexmark, etc.…
will be an advantage.Repairing Laptops and Desktops.
College
leavers are welcome to apply.
Please
Email Resume: itmidrand@outlook.com
If you do
not receive a response within 7 Business Days, please consider your application
unsuccessful.
7d
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The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments. Qualifications CompTIA N+, A+ or equivalent Microsoft Associate level certification Advantageous CompTIA Security+ or equivalent CompTIA Server+ or equivalent MS Office 365 / Azure Certification CCNA will be extremely advantageous Skills At least 2-3 years experience in a similar role Strong knowledge on email and internet connectivity fundamentals Software, network troubleshooting and client communication skills Experience within a helpdesk environment Experience working within Windows, OS X and basic Linux desktop environmentsExperience configuring FTTH routers Advantageous Experience with routers - Mikrotik,Cisco Personal competencies Exceptional communication skills- English & Afrikaans Problem-solver Self-starter and being able to take accountability Attention to detail Team player and able to work in group environments Passion for technology A strong need for personal growth Only applications through the link will be accepted.
7d
SavedSave
IT Support TechWe are looking for an IT qualified personal who is knowledgeable on - Networking- Server setups - Software installation- Desktop and Software supportWe are looking for a team player. Qualifications: National Diploma in ITBased in Durban.Required to work on certain weekends.Please email all CV's to barry@almextransport.com
15d
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CIT Business Solutions are looking for a Desktop Support TechnicianMust meet the following criteria- Relevant IT Qualifications- + 2 years support experience- Well spoken and presentable- Must be available immediatelyPlease submit CV to jobs@cit-bs.co.za
23d
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CIT Business Solutions is looking for a level 2 Desktop TechnicianMust meet the following criteria- Relevant IT qualifications- At Least 2 years desktop support experience- Well spoken and presentable Please submit CV to jobs@cit-bs.co.za
23d
4
SavedSave
Dear Sir /Madam,My name is Itumeleng Maleka and currently seeking employment within the ICT sector to continue providing excellent IT Technical/System Support to users.I am an Experienced IT professional, with strong IT support and desktop operations with 8 years’ experience, well-versed in assisting users with diverse computer systems, mobile devices and peripheral equipment problems. Familiar with security standards, usability optimization, hardware and software issues. Effectively operates autonomously to troubleshoot and fix concerns. Thrives in setting up and maintaining stations, training users and supporting pivotal process improvements. Well-versed knowledge of up-to-date business practices and IT standards. Self-motivated approach to monitoring. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnosticsWith extensive knowledge in a variety of systems, platforms, and applications, my technical and leadership abilities position me ready to thrive in any challenging and energizing role. Additionally, my demonstrated skills in team collaboration and leadership will allow me to become an immediate asset to your team.Highlights of my background include: Demonstrating a keen aptitude for technology programs and solutions, achieving MCSA: System Support NQF Level 5, MCITP and MCP Windows Server 2012, CompTia A+,Microsoft Digital Literacy and Lenovo Certified Certification.With my strong experience in IT system/equipment functionalities and support, coupled with my impressive array of technical proficiencies, I believe I could quickly exceed your expectations as your next ICT staff.I look forward to discussing availability of IT Positions.I am available immediately and I am willing to relocate.CV available on requestCell/Whatsapp :0719445829Email : itumelengmaleka747@gmail.com
3mo
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