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Job descriptionResponsibilities:Provide technical support to our clients' IT systems, including servers, networks, and applications.Collaborate with other technical teams to design, implement, and maintain IT systems and infrastructure.Monitor and troubleshoot system performance, identifying and resolving issues quickly and effectively.Perform regular system maintenance and updates to ensure optimal performance and security.Develop and maintain documentation, including standard operating procedures, system diagrams, and user manuals.Actively participate in client meetings to provide technical expertise and recommendations on IT-related issues and projects.Resolve complex technical issues escalated from Tier 1.Document and track issues in the ticketing system.Collaborate with Tier 3 on advanced issues.Qualifications:Basic IT certifications such as CompTIA A+, N+ and Microsoft certifications and ITIL.Strong technical skills and familiarity with advanced IT concepts and technologies.Excellent communication and problem-solving skills.Proficiency in operating systems, with a strong knowledge and experience in Windows Server.Expertise in deploying, managing, and troubleshooting virtualisation platforms such as VMware, Microsoft Hyper-V.Understanding how to deploy, configure, and manage resources on Microsoft Azure.Proficiency in networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, subnets, routing, and switching.Experience with Active Directory and identity management, including user and group management, domain controller administration, and group policy management.Knowledge of storage systems, including SAN, NAS, RAID configurations, and storage protocols (iSCSI, Fibre Channel).Familiarity with security fundamentals, access controls, authentication mechanisms, encryption, vulnerability management, and security frameworks and compliance standards.Expertise in monitoring and troubleshooting methodologies to diagnose and resolve complex system problems.Proficiency in documenting system configurations, processes, and troubleshooting steps.A willingness to learn and expand knowledge in the field of systems engineering and stay up to date with new technologies.Why Join IPT Holdings?Opportunity to work with advanced technologies and solve complex IT challenges.Ongoing professional development and training opportunities.Collaborative work environment with a talented team of IT professionals.Career growth prospects within a rapidly expanding organisation.Must have a valid South African driver's license and own transport.Join our Port Elizabeth team and take your Systems Engineering career to the next level!We look forward to hearing from you!Applications can be forwarded to johan.k@ipth.co.za
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