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A Managed IT company is looking for a potential candidate to join our team as a Junior IT Field Support Technician. This is an opportunity for someone to kick start a career in IT support field. The company offers support services to clients across the Eastern Cape. Services include: Computer hardware repairs, Desktop application support, Network cabling, Security surveillance.RequirementsGrade 12CompTIA A+CompTIA N+Excellent communication skills.Be ready and available to travel within the Eastern Cape on frequent basis, in some cases spending couple of days or week away from home.Must have strong analytical and technical problem-solving skills.Must be able to function and work well in a team.Must be self-discipled and work without constant supervision.Must own Smartphone and ready to use it for work purposes such as taking photos, phone calls, WhatsApp and Emails.Must be willing to be on standby, work on weekends or after hours including long hours.Valid Code 08 Driver’s License. (If you do not have a Valid Drivers License please don’t waste your time).Email CV and Certificates to cv@excesor.co.za
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Company Overview:
MKP Global Corporate Partner is a leading construction company specializing in large-scale commercial and infrastructure projects. With a strong commitment to innovation, quality, and sustainability, we have established ourselves as a trusted partner in delivering high-impact construction solutions to clients worldwide. Our diverse portfolio encompasses a wide range of projects.Position Overview:
As an IT Technician, you will play a crucial role in ensuring the smooth operation of our company's IT infrastructure and providing technical support to our employees. From troubleshooting hardware and software issues to implementing network solutions, you will be responsible for keeping our systems running efficiently and effectively. If you're passionate about technology and enjoy solving complex problems, we want to hear from you!Key Responsibilities:Technical Support: Provide frontline technical support to end-users, responding to inquiries and resolving IT-related issues in a timely manner. This may include troubleshooting hardware and software problems, installing updates, and configuring systems.Hardware Maintenance: Perform regular maintenance and repairs on computer hardware, peripherals, and other IT equipment. Ensure that all devices are functioning properly and efficiently to minimize downtime.Software Installation and Configuration: Install, configure, and update software applications across various platforms. Collaborate with users to understand their needs and provide guidance on software usage and best practices.Network Administration: Assist in the configuration and maintenance of network infrastructure, including routers, switches, and firewalls. Monitor network performance and security, identifying and resolving issues as they arise.Data Backup and Recovery: Implement and maintain backup solutions to safeguard critical data and ensure business continuity in the event of system failures or disasters. Develop and test backup strategies to minimize data loss and maximize recovery efficiency.User Training and Documentation: Provide training and guidance to users on IT tools, systems, and security protocols. Create and maintain documentation, manuals, and knowledge base articles to support user self-service and facilitate troubleshooting.Qualifications:Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.Proven experience 5 years in a similar role, with a strong foundation in IT support and troubleshooting.Proficiency in operating systems (Windows, macOS, Linux), office productivity suites, and common software applications.Familiarity with networking concepts, protocols, and technologies.Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues independently.Excellent communication and interpersonal skills, with a customer-focused approach to service delivery.
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