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The IT Support Technician will be responsible for providing technical assistance and support to end-users, primarily focusing on troubleshooting common PC problems, securing the network, and utilizing Microsoft online services. This role involves diagnosing and resolving hardware and software issues, ensuring the security of the network infrastructure, and leveraging Microsoft online platforms for efficient collaboration and productivity.
Key Responsibilities:- Provide timely and effective technical support to end-users for common PC hardware and software issues.- Diagnose and troubleshoot network connectivity problems, including LAN and wireless networks.
- Implement security measures to protect the organization's network infrastructure from cyber threats and unauthorized access.- Manage user accounts, permissions, and access controls for Microsoft online services such as Office 365 and Sharepoint .- Configure and maintain antivirus software, firewalls, and other security tools to safe guard the network.- Assist in the deployment and maintenance of IT assets, including computers, printers, and networking equipment.- Collaborate with other IT team members to implement best practices and ensure smooth operation of IT systems.- Stay informed about the latest developments in IT security and Microsoft online services to recommend and implement improvements.- Provide training and guidance to end-users on utilizing Microsoft online tools effectively for collaboration and productivity.- Document troubleshooting procedures, security configurations, and user guides for reference and training purposes.- Digitilising of files.Qualifications:- Proven experience in troubleshooting PC hardware and software issues in a professional environment.- Familiarity with network security principles and best practices.
- Proficiency in managing user accounts and permissions in Microsoft online services (Office 365, Azure, etc.).
- Knowledge of antivirus software, firewalls, and other security tools.- Strong communication and interpersonal skills.- Ability to work independently and as part of a team.
Relevant certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, or similar qualifications are a plus.Email CV'S To : sales@homeoftiles.co.za or mihirsinghcs@gmail.comReference : IT SUPPORT 001
1mo
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Computer service typically refers to the range of activities involved in maintaining, repairing, and optimizing computer systems and networks. This can include hardware repairs, software troubleshooting, virus removal, data recovery, system upgrades, and preventive maintenance. Computer service providers may offer on-site support, remote assistance, or walk-in repair services, depending on their capabilities and the needs of their customers. The goal of computer service is to ensure that computers and networks operate smoothly, efficiently, and securely to meet the needs of users.
2mo
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For All I.T Support Contact Us
0733704240
0673057570
4mo
4
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For All Your I.T Requirements Contact Us At Computrix.You Call We Come To You.Data RecoverySSD Upgrades Clonjng of Hard DrivesVirus RemovalSoftware UpgradesLaptop UpgradesDesktop UpgradesLaptops Batteries & ChargersLaptop Screen ReplacementWifi Range ExtendersNetwork PointsEtc.07337042400673057570
7mo
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