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Results for complaints in "complaints" in South Africa in South Africa
1
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A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : ResearchBASIC SALARY : Market relatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS:Matric.Minimum of 2 years quality control experience in a similar environment.Active participation in Quality Management System (QMS) implementation, specifically ISO 9001:2000.Proficiency in Microsoft Office Suite.Working knowledge of the SAGE system, Fair Trade standards, GFSI, and Social Compliance.An appropriate Degree or equivalent National Diploma.Strong attention to detail with logical thinking ability.Self-motivated individual with strong problem-solving skills.Own transport and drivers license will be an advantage. DUTIES: Specification Control:Manages client (retailer) online specification portals.Assists with artwork amendments and critical path flow.Manages the company QCS online specification portal.Carries out the approval process of online specifications.Communicates and liaises with clients on any quality control matters.Ensure internal communication with departmental heads regarding quality is carried out timeously. Customer Complaints Client/Retailer Complaints:Works in conjunction with online portals to retrieve potential client complaints.Assists in the investigation process, ensuring the investigation is closed out.Assists in the administration of all customer complaints.Receives potential complaints and assists in the investigation process.Assists in the administration of customer complaints. Quality Management Systems:Facilitates sessions with relevant role players to gain consensus on procedures, solutions, and best practices.Carries out the administrative functions of QMS meetings.Administers, follows up, and coordinates reporting on corrective actions to completion.Performs Quality Management System audit activities when required. Document Control:Ensures standardization of documentation according to various certification standards.Administers, processes, and controls the distribution of QMS documentation. Auditing Systems Internal and External:Participate in internal audit team meetings.Perform internal audits when required and administer the processes surrounding the audits.Upload the final audit report onto the system.External / Supplier the company (SA):Participates in supplier audits and carries out administ
https://www.jobplacements.com/Jobs/C/Compliance-Supervisor-FMCG-1252240-Job-Search-01-19-2026-00-00-00-AM.asp?sid=gumtree
14h
Job Placements
1
Key Performance AreasCustomer Support ServiceIssue Resolution & Complaint HandlingAccuracy & Record KeepingTeam CollaborationKnowledge DevelopmentKey ResponsibilitiesHandle customer calls and inquiries professionally.Resolve issues and complaints efficiently.Maintain accurate records of all customer interactions.Follow up with customers to ensure satisfaction.Work closely with team members to improve service delivery.Stay updated on products, systems, and company policies.Meet performance standards for service quality and response times.Participate in training and team meetings.Required Attitudes & ValuesCustomer-focused and professionalHonest and trustworthyAccountable and reliableTeam-orientedCalm under pressureWilling to learn and growPlease email your CV through to
https://www.jobplacements.com/Jobs/C/Customer-Support-Consultation-Paarl-1251355-Job-Search-01-14-2026-04-05-39-AM.asp?sid=gumtree
5d
Job Placements
1
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We are seeking a highly organized and detail-orientated Assist Support Customer Agent to oversee and monitor daily reports, case management processes, customer escalations, and data accuracy across key departments and partner service providers. This role requires strong analytical capabilities, process ownership, and effective communication across teams to ensure operational excellence and service level adherence in a high pressure environment.Location: Bryanston, SandtonKey Responsibilities:Customer Service MonitoringEmergency Assist case management and intervention (Live and pre-booked cases)Monitor and manage Complaints and Customer Care inboxes.Track and follow up on complaints and feedback resolutions.Escalate complaints and update tracking and complaints sheets.Conduct courtesy calls. Case Management & AdministrationCheck and reconcile Accident Reports.Track Authorisation Requests and other validation requests.Monitor incorrectly delivered vehicles and coordinate resolution.Complete end destination and complaints-related meetings and tasks.Support vehicle upliftment requests and authorization tracking.Vehicle towing case monitoring and delivery confirmation at the correct destination Communication & CoordinationMaintain communication with internal teams and external service providers (SPs).Assist with billing queries and provide feedback on utilization and authorisation processes.Afrikaans & English speaking. Reporting & Data ManagementPrepare and distribute Daily SLA for clients & service providers.Compile and analyse SLA and CSI Stats daily.Complete and update vehicle Accident Reports and Daily Case Stats.Generate Client Scheme Utilization Reports (weekly and monthly).Compile Live Case updates and consolidate into Daily/Weekly reports for stakeholders.Generate and maintain Master and Ad Hoc Utilization Reports for finance and operational use.Manage and vet utilization reports. Quality Assurance & FeedbackParticipate in and contribute to QA collaboration sessions with service providers (if required).Submit QA Reports and track follow-up items from QA sessions.Monitor CSI feedback and generate CSI Master Reports.Qualifications:Matric Certificate (required).Additional tertiary education (advantageous).2+ years experience in a support, admin, or case management role.Call Centre and/ short term insurance claims support experience advantageous.Key Skills & Competencies:https://www.jobplacements.com/Jobs/A/Assist-Support-Customer-Agent-1250010-Job-Search-01-10-2026-02-00-15-AM.asp?sid=gumtree
9d
Job Placements
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Good day,My name is Felicia Luhlabo and I am looking for an admin job. I am based in Carlswald. I have plus 5 years experience in this role.I can do the following but not limited to, the basic admin duties: attending to the phone, attending to emails, welcome and deal with customers and customer complaints, filling invoices on the system, scheduling rosters, doing weekly and monthly stocktake, placing orders and moreKindly contact me on 0728718166 / felicialuhlabo@gmail.comI am available to start asap.Thank you,Felicia
6d
Midrand1
We’re looking for a Call Centre Agent to join our team . You’ll be helping us to answer customer questions, solve problems our customers may have, and help to upsell packages and premiums to them. You’ll need to be outgoing, confident speaking with customers, and able to improvise and think on your feet from time to time.Training on the company and product will be provided, and there will be plenty of room to grow when working with us. If this sounds good, apply today! Job Posts are available in Gauteng, Pretoria.Call Centre Agent Responsibilities• Answering all customer phone calls which come through to you.• Memorising important information about our products and services.• Upselling products and premiums where possible to customers.• Pass any necessary comments or complaints to relevant departments for processing.• Help to improve the existing script and develop new areas of script to improve customer communications.• Identify frequent problems or complaints customers may have and help to improve this.Call Centre Agent Requirements• Fluent in English (other languages are a bonus).• Extremely high level of problem-solving ability.• Ability to learn and memorise technical information.• Great delegation ability.- No Experience NeededContact 012 448 4258 or alternatively WhatsApp 067 761 8853
8d
City Centre1
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WORKSHOP OPERATIONS MANAGERCompany: Castrol Auto Service – RandburgLocation: Randburg, GautengReports to: DirectorROLE PURPOSEThe Workshop Operations Manager is responsible for ensuring smooth daily operations, high service standards, strong customer experience, effective communication, and strict enforcement of Standard Operating Procedures (SOPs) within the automotive workshop. The role exists to improve accountability, reduce complaints and comebacks, protect the brand, and allow the Owner to focus on growth rather than daily operational issues.This role works alongside the Workshop Service Manager and does not replace technical management or repair decision-making.KEY DUTIES & RESPONSIBILITIESOperations & WorkflowOversee daily workshop operations from a systems perspectiveMonitor job flow, turnaround times, backlog, and capacityAssist with productivity planning, including Saturdays where requiredIdentify inefficiencies and operational bottlenecksCustomer ExperienceConduct post-service customer follow-upsRecord and analyse customer feedback and complaintsInvestigate and resolve customer issuesTrack repeat problems and comebacksEscalate recurring issues with factual reportingCommunication ManagementEnsure all phone calls and WhatsApp enquiries are handled timeouslyAssign responsibility for communication channelsMonitor missed calls, response times, and lost opportunitiesReport communication performance weeklyQuality ControlEnforce final vehicle inspection standardsEnsure engine covers, undertrays, trims, and components are refittedPrevent vehicle release if standards are not metConduct random quality inspectionsStandard Operating Procedures (SOPs)Create, implement, maintain, and enforce SOPs covering vehicle intake and release, customer communication, final inspections, comeback handling, workshop cleanliness, Saturday work planning, and health & safetyReporting & AccountabilitySubmit weekly operational reports to the OwnerReport on productivity, complaints, comebacks, risks, and quality failuresStaff & Safety OversightMonitor punctuality, discipline, and professionalismSupport disciplinary processes where requiredEnforce health and safety standardsEXPERIENCE & QUALIFICATIONSMandatoryAutomotive workshop or service centre backgroundUnderstanding of workshop operations and workflowCustomer-facing service experienceMinimum QualificationAdvantageousOperations, supervisory, service advisor, or admin experienceAutomotive, business, or health & safety trainingSKILLS & ATTRIBUTESStrong organisational and communication skillsDetail-oriented and process-drivenAssertive, fair, and professionalStrong reporting and problem-solving abilityOwnership mindsetemail: management@mumborepairs.info
4h
Randburg1
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Job Specifications / Requirements:Minimum 3 years experience in housekeeping management, preferably in a hotel environment.Grade 12 required; formal hospitality degree or diploma is an advantage.Strong leadership and organizational skills.Excellent attention to detail and a high standard of cleanliness.Polite, friendly, and professional with the ability to manage a team effectively.Computer literacy for reporting, rostering, and stock management.Strong problem-solving skills and the ability to handle guest complaints professionally.
https://www.jobplacements.com/Jobs/H/Housekeeping-Supervisor-1250851-Job-Search-01-13-2026-04-06-39-AM.asp?sid=gumtree
6d
Job Placements
1
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Minimum requirements:Matric / Grade 125 Years sales experience Knowledge of Pastel Partner (advantageous)Responsibilities:Selling products and meeting customer needs while obtaining orders from existing or potential sales outletsRetain all existing clientsPromote marketing from time to timeVisiting sitesCompiling project specificationsHandle customer complaintsConduct product training to all new and existing clients.Consultant: Jenna Kruger - Dante Personnel East Rand
https://www.jobplacements.com/Jobs/S/Sales-Representative-1252118-Job-Search-01-15-2026-04-33-18-AM.asp?sid=gumtree
4d
Job Placements
1
Contact f/price
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If customer messages are going unanswered, social media feels inconsistent, and complaints on platforms like HelloPeter are starting to pile up — your business doesn’t have a marketing problem; you have a customer communication and management gap. JCS Partners DigitalX helps businesses regain control of: Customer communication across WhatsApp, email & social platforms Inconsistent or inactive social media content & engagement Negative reviews, public complaints & online reputation damage Internal response delays and lack of structure Why DigitalX? We don’t guess — we apply experience. 16+ years of corporate, business ownership & management experience Expert digital customer support, response automation, inbox management and complaints-handling Real-world customer service, retention & escalation handling Structured response frameworks, not generic social posting Systems designed to reduce complaints, not just respond to them What We Do Customer communication setup & management Social media content planning & engagement support Review & complaint handling strategies (including HelloPeter) Process improvements that protect your brand long-term Stop reacting. Start managing your customer experience. Book a consultation with JCS Partners DigitalX WhatsApp: 081 565 4316 Email: JCSDigitalX@jcsgroup.co.za
21d
1
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Duties: Manage daily lodge operations, including housekeeping, maintenance, and stock control.Handle guest feedback and complaints professionally.Supervise, mentor, and evaluate staff performance.Maintain accurate records and perform basic accounting tasks.Ensure operational systems and processes are efficient and effective Requirements: Grade 12A formal hospitality qualificationAt least 3 years experience running a Game Lodge at 4 / 5* level.Fully computer literateStrong administrative and organizational skills.Leadership ability with excellent communication skills.Passion for guest service and attention to detail.
https://www.jobplacements.com/Jobs/L/Lodge-Manager-1251687-Job-Search-01-14-2026-10-04-15-AM.asp?sid=gumtree
4d
Job Placements
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What The Role Involves:Make the Customers Voice Matter:Use insights, feedback, and behaviour trends to shape better fraud-related customer experiences.Lead Engaging CX Sessions:Facilitate customer experience workshops and education sessions with staff and stakeholders across the country.Turn Frustrations into Fixes:Handle and resolve fraud-related customer complaints while using those lessons to design better, smarter processes.Drive Strategic Change:Support big-picture service improvements and help roll out CX initiatives that enhance trust, loyalty, and confidence.Champion Collaboration:Work closely with internal teams to embed a customer-first mindset across the fraud landscape.Bring Insights:Use research, bench-marking, and feedback to support ongoing improvements and service innovation.What Theyre Looking For:Solid experience in customer experience, service design, or process improvementStrong facilitation and stakeholder engagement skillsAnalytical mindset with a people-first approachBonus if youve worked in fraud, compliance, or complaints resolutionWhats In It for You:Work on meaningful projects that impact real peopleHelp build a fraud team that leads with empathy and actionCollaborate with diverse, purpose-driven teamsUse your skills to create experiences that actually make a differenceSound like the kind of challenge youd love to own?Apply today or get in touch to learn more.
https://www.executiveplacements.com/Jobs/F/Fraud-Analyst-Customer-Experience-1198898-Job-Search-06-30-2025-00-00-00-AM.asp?sid=gumtree
6mo
Executive Placements
1
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Greet customers warmly and provide excellent customer service.Scan items and process transactions accurately using the cash register.Handle cash, credit, and mobile payments securely and efficiently.Issue receipts, refunds, and exchanges as needed.Maintain an organized and clean checkout area.Count cash at the start and end of shifts, ensuring accuracy.Assist with inventory and restocking shelves when required.Follow store policies and security procedures diligently.Resolve customer inquiries and complaints professionally.Support overall store operations to ensure a positive shopping experience.
https://www.jobplacements.com/Jobs/C/Cashier-1251880-Job-Search-01-15-2026-02-00-16-AM.asp?sid=gumtree
4d
Job Placements
1
SavedSave
What The Role Involves:Make the Customers Voice Matter:Use insights, feedback, and behaviour trends to shape better fraud-related customer experiences.Lead Engaging CX Sessions:Facilitate customer experience workshops and education sessions with staff and stakeholders across the country.Turn Frustrations into Fixes:Handle and resolve fraud-related customer complaints while using those lessons to design better, smarter processes.Drive Strategic Change:Support big-picture service improvements and help roll out CX initiatives that enhance trust, loyalty, and confidence.Champion Collaboration:Work closely with internal teams to embed a customer-first mindset across the fraud landscape.Bring Insights:Use research, bench-marking, and feedback to support ongoing improvements and service innovation.What Theyre Looking For:Solid experience in customer experience, service design, or process improvementStrong facilitation and stakeholder engagement skillsAnalytical mindset with a people-first approachBonus if youve worked in fraud, compliance, or complaints resolutionWhats In It for You:Work on meaningful projects that impact real peopleHelp build a fraud team that leads with empathy and actionCollaborate with diverse, purpose-driven teamsUse your skills to create experiences that actually make a differenceSound like the kind of challenge youd love to own?Apply today or get in touch to learn more.
https://www.executiveplacements.com/Jobs/C/CX-Specialist-Fraud-1200491-Job-Search-07-04-2025-10-14-06-AM.asp?sid=gumtree
6mo
Executive Placements
1
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Minimum requirements: Diploma in Hospitality, Travel, Tourism, Business or relevant fieldA minimum of 3 years consulting experience in either wholesale/retailIntermediate / Senior Travel Consultant assisting travel agents with land arrangementsProcessing the booking via TravelogicOrganise travels from beginning to end Administration functions (invoicing / collecting deposits & balance payment / paying suppliers / reconfirming bookings / processing refunds)Handle unforeseen problems and complaints and determine eligibility for money returnsConsultant: Amelia Dienie - Dante Personnel Cape Town
https://www.jobplacements.com/Jobs/T/TRAVEL-CONSULTANT-1250120-Job-Search-01-11-2026-22-33-49-PM.asp?sid=gumtree
7d
Job Placements
1
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Front Office Manager (Hotel Industry)Manage day to day activities within the Front Office department Connect with Guests upon Check In and Check Out Report directly to the Rooms Division Manager on Daily Operations and Guest Satisfaction Set up all operating systems for the Front Office Team Establish policies and procedures for the Front Office Department Drive Staff morale and motivation oversees daily front desk operations, manages and trains staff, handles guest services, resolves complaints, manages reservations and revenue, coordinates with other departments (housekeeping, maintenance), and handles administrative tasks like budgeting, reporting, and implementing hotel policies to ensure exceptional guest experiences and efficient operations
https://www.jobplacements.com/Jobs/F/Front-Office-Manager-JHB-1250482-Job-Search-1-19-2026-8-27-07-AM.asp?sid=gumtree
14h
Job Placements
1
Key Responsibilities:Develop, implement, and maintain the ISO 9001aligned QMSLead internal & external audits, certifications, and complianceInvestigate and resolve quality issues, CAPAs, and client complaintsDrive continuous improvement (Lean / Six Sigma)Manage supplier quality and performanceAnalyse quality data, report KPIs, and manage department budgetLead and develop the quality teamMinimum Requirements:Bachelors degree in Engineering, Quality, or related field3 years or more experience in a Quality / Engineering environmentStrong ISO 9001 knowledge (certification advantageous)Solid data analysis, audit, and stakeholder engagement skills
https://www.executiveplacements.com/Jobs/Q/Quality-Engineer-Industrial-Engineering-Automation-1252155-Job-Search-1-16-2026-7-11-32-AM.asp?sid=gumtree
4d
Executive Placements
1
Relief Front of House Manager – Fixed Term ContractA busy, well-established restaurant is seeking an experienced Relief Front of House Manager to join the team on a fixed-term contract. The successful candidate will be responsible for managing and training the front of house team, delivering exceptional guest service, and professionally handling guest queries and complaints.Requirements:
Previous experience in a Front of House Manager role
Strong leadership and staff training ability
Excellent guest service and communication skills
Well-presented with a good command of the English language
Computer literate
Own reliable transport
Residing in the Southern Suburbs, South Peninsula, or Atlantic Seaboard
Competitive remuneration. Start date: as soon as possible.
5d
Other1
If you are passionate about supervising teams on-site, have to ability to drive a high performance team and driving continuous improvement, this position is for YOU!Key responsibilities:Managing 80 - 150 temp staff on-site Industrial relations - Disciplinary and IR management Managing client relationship - reducing complaints and effective incident resolution Toolbox sessions Training and coaching staff Key skills:CommunicationLeadershipRelationship management Client liaison Resilient Non-negotiables: Matric No less than 3 years experience as a Site Supervisor within retail operations / logistics
https://www.jobplacements.com/Jobs/S/Site-Supervisor-Retail-Logistics-Groceries-Persona-1250753-Job-Search-01-13-2026-02-00-16-AM.asp?sid=gumtree
6d
Job Placements
1
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Attend to all HR Management functions for a company of 70 staff members :-Recruitment and selectionPosting job adverts Review CVsCoordinate online interviewsLiaise with Line ManagersBackground checksHiringOnboardingMaintain personnel filesExit - resignations and dismissalsManage staff hoursCo -ordinate trainingPerformance management / disciplinary procedureCCMA mattersProbation hearingsNewsletterCompany ZoomsPayrollManager meetingsMystery shoppingManagers seminarsMedical aidUpdate policies and procedures and company manualsMemosLeave daysDealing with complaints from Sales ConsultantsDiariesGifts / anniversaries
https://www.jobplacements.com/Jobs/J/Jnr-HR-Manager-1251426-Job-Search-01-14-2026-04-17-45-AM.asp?sid=gumtree
5d
Job Placements
1
SavedSave
Qualifications Matric Requirements Minimum 5 years sales experience, preferably within the industrial tool market or similarKnowledge of sales techniques and strategies, as well as experience with CRM software and Microsoft Office Suite.Bilingual English & AfrikaansDuties Marketing and selling of Products and services to existing and potential customers in the East Rand and Free State region.Build and maintain strong relationships with existing customers.Filling out of Call Reports and, on occasion, delivery of products and services to the cus-tomer.Reporting non-conforming products, services, and customer complaints to management.Providing feedback to customers on products, services, deliveries, and queries.Determining the degree of customer satisfaction and dissatisfaction.Traveling to the Freestate on a regular basis.
https://www.jobplacements.com/Jobs/S/Sales-Representative-1252622-Job-Search-01-16-2026-04-23-41-AM.asp?sid=gumtree
3d
Job Placements
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