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Results for complaints in "complaints" in South Africa in South Africa
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A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : ResearchBASIC SALARY : Market relatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS:Matric.Minimum of 2 years quality control experience in a similar environment.Active participation in Quality Management System (QMS) implementation, specifically ISO 9001:2000.Proficiency in Microsoft Office Suite.Working knowledge of the SAGE system, Fair Trade standards, GFSI, and Social Compliance.An appropriate Degree or equivalent National Diploma.Strong attention to detail with logical thinking ability.Self-motivated individual with strong problem-solving skills.Own transport and drivers license will be an advantage. DUTIES: Specification Control:Manages client (retailer) online specification portals.Assists with artwork amendments and critical path flow.Manages the company QCS online specification portal.Carries out the approval process of online specifications.Communicates and liaises with clients on any quality control matters.Ensure internal communication with departmental heads regarding quality is carried out timeously. Customer Complaints Client/Retailer Complaints:Works in conjunction with online portals to retrieve potential client complaints.Assists in the investigation process, ensuring the investigation is closed out.Assists in the administration of all customer complaints.Receives potential complaints and assists in the investigation process.Assists in the administration of customer complaints. Quality Management Systems:Facilitates sessions with relevant role players to gain consensus on procedures, solutions, and best practices.Carries out the administrative functions of QMS meetings.Administers, follows up, and coordinates reporting on corrective actions to completion.Performs Quality Management System audit activities when required. Document Control:Ensures standardization of documentation according to various certification standards.Administers, processes, and controls the distribution of QMS documentation. Auditing Systems Internal and External:Participate in internal audit team meetings.Perform internal audits when required and administer the processes surrounding the audits.Upload the final audit report onto the system.External / Supplier the company (SA):Participates in supplier audits and carries out administ
https://www.jobplacements.com/Jobs/C/Compliance-Supervisor-FMCG-1252240-Job-Search-01-20-2026-00-00-00-AM.asp?sid=gumtree
1h
Job Placements
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Key Performance AreasCustomer Support ServiceIssue Resolution & Complaint HandlingAccuracy & Record KeepingTeam CollaborationKnowledge DevelopmentKey ResponsibilitiesHandle customer calls and inquiries professionally.Resolve issues and complaints efficiently.Maintain accurate records of all customer interactions.Follow up with customers to ensure satisfaction.Work closely with team members to improve service delivery.Stay updated on products, systems, and company policies.Meet performance standards for service quality and response times.Participate in training and team meetings.Required Attitudes & ValuesCustomer-focused and professionalHonest and trustworthyAccountable and reliableTeam-orientedCalm under pressureWilling to learn and growPlease email your CV through to
https://www.jobplacements.com/Jobs/C/Customer-Support-Consultation-Paarl-1251355-Job-Search-01-14-2026-04-05-39-AM.asp?sid=gumtree
5d
Job Placements
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We are seeking a highly organized and detail-orientated Assist Support Customer Agent to oversee and monitor daily reports, case management processes, customer escalations, and data accuracy across key departments and partner service providers. This role requires strong analytical capabilities, process ownership, and effective communication across teams to ensure operational excellence and service level adherence in a high pressure environment.Location: Bryanston, SandtonKey Responsibilities:Customer Service MonitoringEmergency Assist case management and intervention (Live and pre-booked cases)Monitor and manage Complaints and Customer Care inboxes.Track and follow up on complaints and feedback resolutions.Escalate complaints and update tracking and complaints sheets.Conduct courtesy calls. Case Management & AdministrationCheck and reconcile Accident Reports.Track Authorisation Requests and other validation requests.Monitor incorrectly delivered vehicles and coordinate resolution.Complete end destination and complaints-related meetings and tasks.Support vehicle upliftment requests and authorization tracking.Vehicle towing case monitoring and delivery confirmation at the correct destination Communication & CoordinationMaintain communication with internal teams and external service providers (SPs).Assist with billing queries and provide feedback on utilization and authorisation processes.Afrikaans & English speaking. Reporting & Data ManagementPrepare and distribute Daily SLA for clients & service providers.Compile and analyse SLA and CSI Stats daily.Complete and update vehicle Accident Reports and Daily Case Stats.Generate Client Scheme Utilization Reports (weekly and monthly).Compile Live Case updates and consolidate into Daily/Weekly reports for stakeholders.Generate and maintain Master and Ad Hoc Utilization Reports for finance and operational use.Manage and vet utilization reports. Quality Assurance & FeedbackParticipate in and contribute to QA collaboration sessions with service providers (if required).Submit QA Reports and track follow-up items from QA sessions.Monitor CSI feedback and generate CSI Master Reports.Qualifications:Matric Certificate (required).Additional tertiary education (advantageous).2+ years experience in a support, admin, or case management role.Call Centre and/ short term insurance claims support experience advantageous.Key Skills & Competencies:https://www.jobplacements.com/Jobs/A/Assist-Support-Customer-Agent-1250010-Job-Search-01-10-2026-02-00-15-AM.asp?sid=gumtree
9d
Job Placements
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Main purpose of the job:To co-ordinate and control all activities pertaining to the effective functioning of the Quality Assurance systems including document control and auditing.Prefered Minimum Requirements:Preferably Matric (Gr. 12)A qualification in Food Technology or Food Science or Dairy Specific Diploma.Quality and Food Safety Management Systems Certificate.Full competence in this role that would typically be developed over 3-5 yearsKnowledge: Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Food Safety Standards Basic knowledge of Food Saftety standards and legislation. (HACCP/ISO principles and practices)Internal Auditing Knowledge of internal auditing processes and practices for food manufacturing environment.Sensory Evaluation - Knowledge of methods to conduct taste tests and score products accordingly and consistentlyKnowledge of Woolworths specific procedures and practices for sampling of food productsKnowledge and understanding of WW specific processes, practices and standards to handle customer complaints.Fair Cape Specific Processes and Practices Knowledge of specific job related internal processes and practices such as RTM, Customer Complaints, Document Mangement, Reporting SystemsSkills: Documenting/Recording Information recording, storing, or maintaining information in written or electronic form.Auditing skills the ability to monitor and recognise out of specification data or control pointsAdministration skills, ability to translate information into practical document formats.Ability to deal with individuals at all levels.
https://www.jobplacements.com/Jobs/A/Administrator-Quality-1253767-Job-Search-1-20-2026-7-48-46-AM.asp?sid=gumtree
1h
Job Placements
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Job Specifications / Requirements:Minimum 3 years experience in housekeeping management, preferably in a hotel environment.Grade 12 required; formal hospitality degree or diploma is an advantage.Strong leadership and organizational skills.Excellent attention to detail and a high standard of cleanliness.Polite, friendly, and professional with the ability to manage a team effectively.Computer literacy for reporting, rostering, and stock management.Strong problem-solving skills and the ability to handle guest complaints professionally.
https://www.jobplacements.com/Jobs/H/Housekeeping-Supervisor-1250851-Job-Search-01-13-2026-04-06-39-AM.asp?sid=gumtree
6d
Job Placements
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Minimum requirements:Matric / Grade 125 Years sales experience Knowledge of Pastel Partner (advantageous)Responsibilities:Selling products and meeting customer needs while obtaining orders from existing or potential sales outletsRetain all existing clientsPromote marketing from time to timeVisiting sitesCompiling project specificationsHandle customer complaintsConduct product training to all new and existing clients.Consultant: Jenna Kruger - Dante Personnel East Rand
https://www.jobplacements.com/Jobs/S/Sales-Representative-1252118-Job-Search-01-15-2026-04-33-18-AM.asp?sid=gumtree
4d
Job Placements
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Duties: Manage daily lodge operations, including housekeeping, maintenance, and stock control.Handle guest feedback and complaints professionally.Supervise, mentor, and evaluate staff performance.Maintain accurate records and perform basic accounting tasks.Ensure operational systems and processes are efficient and effective Requirements: Grade 12A formal hospitality qualificationAt least 3 years experience running a Game Lodge at 4 / 5* level.Fully computer literateStrong administrative and organizational skills.Leadership ability with excellent communication skills.Passion for guest service and attention to detail.
https://www.jobplacements.com/Jobs/L/Lodge-Manager-1251687-Job-Search-01-14-2026-10-04-15-AM.asp?sid=gumtree
4d
Job Placements
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If customer messages are going unanswered, social media feels inconsistent, and complaints on platforms like HelloPeter are starting to pile up — your business doesn’t have a marketing problem; you have a customer communication and management gap. JCS Partners DigitalX helps businesses regain control of: Customer communication across WhatsApp, email & social platforms Inconsistent or inactive social media content & engagement Negative reviews, public complaints & online reputation damage Internal response delays and lack of structure Why DigitalX? We don’t guess — we apply experience. 16+ years of corporate, business ownership & management experience Expert digital customer support, response automation, inbox management and complaints-handling Real-world customer service, retention & escalation handling Structured response frameworks, not generic social posting Systems designed to reduce complaints, not just respond to them What We Do Customer communication setup & management Social media content planning & engagement support Review & complaint handling strategies (including HelloPeter) Process improvements that protect your brand long-term Stop reacting. Start managing your customer experience. Book a consultation with JCS Partners DigitalX WhatsApp: 081 565 4316 Email: JCSDigitalX@jcsgroup.co.za
21d
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Greet customers warmly and provide excellent customer service.Scan items and process transactions accurately using the cash register.Handle cash, credit, and mobile payments securely and efficiently.Issue receipts, refunds, and exchanges as needed.Maintain an organized and clean checkout area.Count cash at the start and end of shifts, ensuring accuracy.Assist with inventory and restocking shelves when required.Follow store policies and security procedures diligently.Resolve customer inquiries and complaints professionally.Support overall store operations to ensure a positive shopping experience.
https://www.jobplacements.com/Jobs/C/Cashier-1251880-Job-Search-01-15-2026-02-00-16-AM.asp?sid=gumtree
4d
Job Placements
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Minimum requirements: Diploma in Hospitality, Travel, Tourism, Business or relevant fieldA minimum of 3 years consulting experience in either wholesale/retailIntermediate / Senior Travel Consultant assisting travel agents with land arrangementsProcessing the booking via TravelogicOrganise travels from beginning to end Administration functions (invoicing / collecting deposits & balance payment / paying suppliers / reconfirming bookings / processing refunds)Handle unforeseen problems and complaints and determine eligibility for money returnsConsultant: Amelia Dienie - Dante Personnel Cape Town
https://www.jobplacements.com/Jobs/T/TRAVEL-CONSULTANT-1250120-Job-Search-01-11-2026-22-33-49-PM.asp?sid=gumtree
7d
Job Placements
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Front Office Manager (Hotel Industry)Manage day to day activities within the Front Office department Connect with Guests upon Check In and Check Out Report directly to the Rooms Division Manager on Daily Operations and Guest Satisfaction Set up all operating systems for the Front Office Team Establish policies and procedures for the Front Office Department Drive Staff morale and motivation oversees daily front desk operations, manages and trains staff, handles guest services, resolves complaints, manages reservations and revenue, coordinates with other departments (housekeeping, maintenance), and handles administrative tasks like budgeting, reporting, and implementing hotel policies to ensure exceptional guest experiences and efficient operations
https://www.jobplacements.com/Jobs/F/Front-Office-Manager-JHB-1250482-Job-Search-1-19-2026-8-27-07-AM.asp?sid=gumtree
1d
Job Placements
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Qualifications Matric Requirements Minimum 5 years sales experience, preferably within the industrial tool market or similarKnowledge of sales techniques and strategies, as well as experience with CRM software and Microsoft Office Suite.Bilingual English & AfrikaansDuties Marketing and selling of Products and services to existing and potential customers in the East Rand and Free State region.Build and maintain strong relationships with existing customers.Filling out of Call Reports and, on occasion, delivery of products and services to the cus-tomer.Reporting non-conforming products, services, and customer complaints to management.Providing feedback to customers on products, services, deliveries, and queries.Determining the degree of customer satisfaction and dissatisfaction.Traveling to the Freestate on a regular basis.
https://www.jobplacements.com/Jobs/S/Sales-Representative-1252622-Job-Search-01-16-2026-04-23-41-AM.asp?sid=gumtree
3d
Job Placements
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If you are passionate about supervising teams on-site, have to ability to drive a high performance team and driving continuous improvement, this position is for YOU!Key responsibilities:Managing 80 - 150 temp staff on-site Industrial relations - Disciplinary and IR management Managing client relationship - reducing complaints and effective incident resolution Toolbox sessions Training and coaching staff Key skills:CommunicationLeadershipRelationship management Client liaison Resilient Non-negotiables: Matric No less than 3 years experience as a Site Supervisor within retail operations / logistics
https://www.jobplacements.com/Jobs/S/Site-Supervisor-Retail-Logistics-Groceries-Persona-1250753-Job-Search-01-13-2026-02-00-16-AM.asp?sid=gumtree
6d
Job Placements
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