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We are seeking a highly organized and detail-orientated Assist Support Customer Agent to oversee and monitor daily reports, case management processes, customer escalations, and data accuracy across key departments and partner service providers. This role requires strong analytical capabilities, process ownership, and effective communication across teams to ensure operational excellence and service level adherence in a high pressure environment.Location: Bryanston, SandtonKey Responsibilities:Customer Service MonitoringEmergency Assist case management and intervention (Live and pre-booked cases)Monitor and manage Complaints and Customer Care inboxes.Track and follow up on complaints and feedback resolutions.Escalate complaints and update tracking and complaints sheets.Conduct courtesy calls. Case Management & AdministrationCheck and reconcile Accident Reports.Track Authorisation Requests and other validation requests.Monitor incorrectly delivered vehicles and coordinate resolution.Complete end destination and complaints-related meetings and tasks.Support vehicle upliftment requests and authorization tracking.Vehicle towing case monitoring and delivery confirmation at the correct destination Communication & CoordinationMaintain communication with internal teams and external service providers (SPs).Assist with billing queries and provide feedback on utilization and authorisation processes.Afrikaans & English speaking. Reporting & Data ManagementPrepare and distribute Daily SLA for clients & service providers.Compile and analyse SLA and CSI Stats daily.Complete and update vehicle Accident Reports and Daily Case Stats.Generate Client Scheme Utilization Reports (weekly and monthly).Compile Live Case updates and consolidate into Daily/Weekly reports for stakeholders.Generate and maintain Master and Ad Hoc Utilization Reports for finance and operational use.Manage and vet utilization reports. Quality Assurance & FeedbackParticipate in and contribute to QA collaboration sessions with service providers (if required).Submit QA Reports and track follow-up items from QA sessions.Monitor CSI feedback and generate CSI Master Reports.Qualifications:Matric Certificate (required).Additional tertiary education (advantageous).2+ years experience in a support, admin, or case management role.Call Centre and/ short term insurance claims support experience advantageous.Key Skills & Competencies:https://www.jobplacements.com/Jobs/A/Assist-Support-Customer-Agent-1250010-Job-Search-01-10-2026-02-00-15-AM.asp?sid=gumtree

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Bryanston

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ENVIRONMENT:A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall Contact Centre effectiveness DUTIES:Supervises, plans, and manages functions related to the Contact Centre work area.Oversees and directs the daily activities of Contact Centre Agents.Monitors productivity of Contact Centre Agents and generates performance reports.Reviews individual, team, and Contact Centre results identify and act on performance trends.Monitors service calls for professionalism, technical accuracy, and customer service quality.Resolves customer complaints and queries; recommends corrective actions.Maintains accurate records of service requests and complaints.Provides ongoing communication to ensure Agents are informed of product and procedure changes.Serves as key information resource; answers questions, assigns tasks, and gives instructions.Conducts supervision, coaching, call monitoring, training, reviews, and discipline.Performs performance monitoring and evaluations to improve agent efficiency.Ensures team members receive appropriate training and support.Manages attendance, shift schedules, and break allocations.Sets customer care targets and ensures achievement.Strives to deliver a consistently delightful customer experience.Handles customer correspondence across email, SMS, and social media. REQUIREMENTS:In-depth knowledge of the product lines.Understanding of Call Centre tracking systems.Experience in customer acquisition and retention.Strong CRM knowledge.Excellent communication skills.Ability to design efficient processes.Ability to collaborate at all levels.Strong sales acumen.Advanced computer literacy.Strong planning, organizing, and problem-solving skills.Exceptional interpersonal skills. Experience & TrainingMinimum 5 years customer service experience, with at least 2 years supervisory.Minimum 5 years call centre experience. QualificationsMatricDegree or diploma in Call Centre Management or Customer Service. ATTRIBUTES:Strong customer service orientation.Self-driven and target oriented.Assertive and confident.Resilient under pressure.Ability to motivate and secure team buy-in.Maintains confidentiality.Creative thinker with data-dri https://www.jobplacements.com/Jobs/C/Call-Centre-Supervisor-1248534-Job-Search-01-06-2026-02-00-20-AM.asp?sid=gumtree

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Kensington

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VACANCIES - SALES REPS X 2 CATERING: Key Performance Areas: · Present, promote and sell products/services to existing and prospective customers · Perform cost-benefit and needs analysis of existing/potential customers to meet their needs · Establish, develop and maintain positive business and customer relationships · Reach out to customer leads through cold calling · Expedite the resolution of customer problems and complaints to maximize satisfaction · Achieve agreed upon sales targets and outcomes within schedule Consistently achieve (and exceed!) monthly sales goals and KPIs. · Analyze the territory/market’s potential, track sales and status reports · Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. · Keep abreast of best practices and promotional trends RETAIL: Key Performance Areas: · Present, promote and sell products/services to existing and prospective customers · Perform cost-benefit and needs analysis of existing/potential customers to meet their needs · Reach out to customer leads through cold calling · Expedite the resolution of customer problems and complaints to maximize satisfaction · Achieve agreed upon sales targets and outcomes within schedule Consistently achieve (and exceed!) monthly sales goals and KPIs. · Analyze the territory/market’s potential, track sales and status reports · Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. · Keep abreast of best practices and promotional trends · Continuously improve through feedback Experience & Qualifications: · Senior Certificate · Driver’s Certificate · Excellent communications skills · Ability to speak isiZulu · Tertiary Qualification is sales /marketing will be advantageous · Proven work experience as a Sales Representative · Knowledge of MS Office · Familiarity with BRM and CRM practices along with ability to build productive business professional relationships · Highly motivated and target driven with a proven track record in sales · Excellent selling, negotiation and communication skills · Relationship management skills and openness to feedback · Minimum 5 years’ experience in retail/FMCG/7 years industrial catering experience · Knowledge of meat products · How to apply: Applications are to be sent to recruitment@premiermeats.co.za by no later than Wednesday, 21st January 2026. Correspondence will be limited to short-listed candidates. Late applications will not be considered. If you have not been contacted within 14 days of the of the advertisement, please accept that your application has been unsuccessful.

Pinetown

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Job Introduction The Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards, HSE requirements, and manufacturer procedures. By maintaining strong customer relationships, supporting service solution sales, and continuously improving workshop performance through KPI management and operational excellence, the Workshop Manager plays a key role in achieving business and financial objectives. Job Description:Workshop management Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and services salesman personnel.Set routines for daily planning and follow up meeting on WIP and Parts.Carry out regular meetings with workshop staff and Technicians.To minimise WIP in the workshop to below 50 open job cards and capitalise on hours sold.Develop, implement, monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair, and calibration.Monitor and handle deviations, initiate proper actions and escalations.Promote and work with Dealer Operating standards to ensure uniform quality standards in all areas of the business.Coordinate the Spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.Manage the workshop facilities and HSE together with Safety Officer.Create working time schedules for work shifts.Attend to daily workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.Build and maintain the right level of relationships with customers representatives.Monitor the processing of complaints and process major or complicated complaints.Assist workshop personnel and customers regarding technical issues.Participate in meetings with key customers when required.Workshop service solution sales increase service solutions sales by developing, Coordinate the spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.Manage the workshop facilities and HSE together with appointed safety staff and safety committee.Create working https://www.jobplacements.com/Jobs/W/Workshop-Manager-Pinetown-1250031-Job-Search-01-10-2026-04-14-09-AM.asp?sid=gumtree

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Pinetown

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"complaints" in South Africa

complaints in South Africa (218 results)

Results for complaints in "complaints" in South Africa in South Africa