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Our client is searching for an Operations Assistant to join their team in Bryanston. Job Specifications and KPIs:The Organisations Operations need to ensure the seamless running of each department within the company to secure the overall profitability of the Organisation through our client-centric DNA and strong supplier relationships. Considering the above, the position requires per-department intervention to implement strategic processes, resolve issues experienced and a strong reporting function to isolate potential business risks: Our clients are having to negotiate a shifting landscape characterized by increasing customer expectations, economic and regulatory uncertainty, and rapid public adoption of new technologies and channels. The Organisations Operations practice works with clients across the Insurance sector and other industries both National and International, applying next-generation solutions to improve all aspects of our clients’ businesses.Facilitates communications across business functions and resolves problems when required to ensure that issues encountered by team members are resolved efficiently. Oversees the quality of communications and work of client Service Providers and internal facing colleagues and implements initiatives to refine existing processes and procedures, as required, driving ownership of outcomes to reinforce desired business objectives.Oversees day-to-day operational activity of the organisation, and monitors workflow within the departments assigning tasks to respective role-players managing and prioritizing own workload and teams workload to maintain service standards and high-quality outcomes.Leads and/or participates in stakeholder engagement sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve client experience and to ensure an understanding of the needs and expectations of clients.Oversees the customer care complaints management system and manages/addresses escalated calls, complaints, questions, and queries, as necessary.Produces, signs off and processes complex and confidential documentation when required including invoices, rebilling and utilization and adjustment calculations, information and documentation for Pre-Renewal and Client meetings, up-to-date computer system records on the server, current and outstanding documentation, client contract and addendum follow-up and all other documentation.Liaises with Compliance to restrict breaches and works to ensure emerging risks are identified, assessed, and reported in line with business procedures and operational controls are working to an effective standard and monitored.Monitors, measures, analyses and develops reports on team productivity, colleague performance and KPI performance against targets and conducts regular one-on-one and team meetings to ensure that staff adhere to assigned schedules and performance expectations.Ensures the Operations team meets Service Level Agreements (SLA), Ke https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDIzM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779857&xid=1109_184233

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*Reference: PM001135-CH-1* A well-known international Pharmaceutical Manufacturing Company requires the above to manage and oversee all scheduled and control substances supplied into the pharmaceutical and related markets as well as managing all quality assurance and quality control aspects of the role. *Minimum requirements for the role:* * A Bachelor of Pharmacy degree and registered with the South African Pharmacy Council is essential. * Previous experience having worked in a Regulatory Affairs role within the Pharmaceutical Industry is essential. * Previous experience having worked within a QA/QC management role would be preferred for the role. * The successful candidate must have the ability to manage priorities, work on multiple matters at once, meet deadlines and have good communication skills. *The successful candidate will be responsible for:* * Ensuring high standards of pharmaceutical care in accordance with good practice and other legal requirements. * Ensuring compliance with the legislative requirements as set out in the Medicines and Related Substances Act 101 of 1965 and Pharmacy Act 53 of 1974 as well as all applicable legislative requirements for the Company’s product portfolio and all regulations and guidelines pertaining to the import and export license for medicinal products and good manufacturing practices. * Ensuring compliance with statutory and regulatory requirements of the various authorities in South Africa and related authorities in other African countries where products are sold. * Providing regulatory intelligence and advice to the business divisions with regards to regulatory changes affecting the importation and exportation of the products. * Responding to requests adequately, satisfactorily and timeously for external customers. * Managing compilation of dossiers and technical files for registration applications of new products in South Africa and related authorities in other African countries. * Maintaining existing dossiers and technical files, as per global and local health authority requirements. * Submitting and following-up on all product registration amendments. * Managing the quality control system. * Liaising with the source of supply on all quality related issues. * Compiling all release documentation as well as the release of all products. * Investigating and reporting on customer complaints as per local and Company requirements. * Investigating and reporting on defective or rejected products. * Performing all daily activities in line with the Company’s policies and code of conduct, integrity and compliance. *Salary package, including benefits, is highly negotiable depending on experience gained.* R https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3MDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245453&xid=1555_57053

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PURPOSE OF ROLE The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resourcesPEOPLE MANAGEMENT Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.ATTRACTION AND RETENTION Attract, develop, retain and deploy quality employees to realise their full potentialDevelop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.Establish and maintain a succession plan for the team. Ensure that poor performance in the team is addressed through the formal Programme and that continued poor performance is appropriately dealt with.To ensure that talent sourcing should be aligned to Employment Equity targets.SKILLS CAPABILITY AND BUILD Build of new world in conjunction with being the best pensions administration company in SASkills gap analysis and skills development for affected to https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0OTkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245019&xid=1109_94993

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Based in Bryanston R96K - R100K per month There is a bonus structure You will be responsible for: * Development of the Companys Outsource client base in S.A. * Key strategic projects as outlined and agreed with the Global Sales Director * Escalation point for issues in chosen markets Overall Purpose * Full account/client management responsibility Account Directors/Markets as agreed with Global Sales Director to include all categories including Print, POS, Semi Permanent POS, Promotional Goods and all other services * To ensure local teams are compliant savings guidelines and savings targets are achieved * Ensure performance delivery in accordance with budgets * To ensure delivery of all savings and KPI metrics * To work closely with the Senior Management Team to ensure all contractual measures are delivered Principal Accountabilities: * Act as Senior client facing Manager working directly with the Operations Director- * As part of the Senior Team, work with the Operations Director to deliver all strategic objectives and ensure the local teams are performing at the required levels- * Management of sales activities undertaken by Account Directors and therefore their teams in nominated markets- * Maintain, hold and develop lead stakeholder relationships across all markets- * Support Operations Director by managing local reports and business information to ensure key metrics (budgets, invoicing and accurate system performance) are maintained.- * Act as a senior point of contact for escalation alongside Operations Director- * To work closely with the Operations Director to ensure strategic delivery of all measures- * To manage the Operations Teams ensuring optimum service delivery to clients within agreed SLAs- * Alongside the Operations Director - to deal with the escalation of client queries and complaints, if issues are raised, to the satisfaction of the client and the Company- * To ensure that all value added measures are monitored and delivered at all times (Innovation Workshops, Harmonisation Projects, Stakeholder Roadshows).- * To support Company Management in the development of new and existing opportunities through client visits, presentations and other promotional activities- * Senior Manager support to the Operations Director to oversee the budgeting process at Sales and Gross Margin level for the contract Expected Abilities/Skills Required of the Jobholder: * A significant track record running large promotional merchandise and outsource contracts * Proven successful experience at running multi-site teams on a European level * Experience of holding and maintaining excellent high level client relationships * Strong commercial, sales, cost management background- * Excellent knowledge and experience of the promotional merchandise industry, process and product range covering the full spectrum of requirements- * Strong Analytical skills that can be applied to transactional data * Advanced MS Excel skills including the use of pivo https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwOTMxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193584&xid=1554_10931

Bryanston

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Iochpe-Maxion is in constant motion. There are more than 100 years of entrepreneurship and innovation always focused on people. People are the center of our organization, so we want to have the best with us.RESPONSIBILTIES Planning and managing logistics, warehouse, transportation and customer services. Directing, optimizing and coordinating full order cycle. Move materials, goods and products (including importing and exporting) to ensure supply demand is achieved. Liaising and negotiating with suppliers, manufacturers, clients and contractors’. Organizing, managing and monitoring storage and distribution of goods received and dispatched. Key Responsibilities: The goal is to manage the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction Strategically plan and manage logistics, warehouse, stores, transportation and customer services Direct, optimize and coordinate full order cycle through close liaison with procurement department Liaise and negotiate with suppliers, manufacturers, freight companies and customers Keep track of quality, quantity, stock levels, returns, delivery times, transport costs and efficiency Arrange stores, warehouse, catalog goods, plan routes and process shipments Ensure correct picking of spares, consumables and customer orders and ensure correct process flow is followed Resolve any arising problems or complaints Supervise, coach and train stores and warehouse workforce Meet cost, productivity, accuracy and timeliness targets Maintain metrics and analyze data to assess performance and implement improvements Comply with laws, regulations and ISO requirements Typically handle the entire delivery process of products by scheduling both inbound and outbound shipments and constantly monitoring them to make sure each product/goods arrives on time. Select carriers and negotiate contracts and rates. Plan and monitor inbound and outgoing deliveries. Supervise logistics, stores, warehouse, transportation, and customer services. Organize stores, warehouse, label goods, plot routes, and process shipments. Respond to any issues or complaints. Research ideal shipping techniques, routing, and carriers Review impact of logistics changes, such as routing, shipping modes, product volumes or carriers and report results to others Work with other departments to incorporate logistics with company procedures and operations. Evaluate budgets and expenditures. Update and evaluate metrics to assess performance and implement enhancements. Ensure all operations adhere to laws, guidelines, and ISO requirements. QUALIFICATIONS Education Level: Relevant Diploma/Degree in Logistics and Transport Language Requirements: English Professional Membership: Chartered Institute of Logistics and Transport would be advantageous Proven working experience as a Logistics Manager Record of successful warehousing, distribution and logistics management Demonstrable ability to lead and manage staff Proficient in sta https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yNTE2NDA4OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=391469&xid=25164088

Alberton

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PURPOSE OF ROLE The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resourcesPEOPLE MANAGEMENT Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.AREAS OF RESPONSIBILITIES Checking and Authorization of Reconstructions Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all partiesAccurate reconstructions and response within the stipulated timelinesHave good problem-solving capabilitiesAnalytical with knowledge of reconstructions Record Keeping/Filing Record/track progress and outputHave a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities Reporting Provide a weekly report/update of all complaints to ManagementProvide monthly reports for the relevant stakeholdersBe able to deal with Board of Trustees and other stakeholder https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NTMxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193062&xid=1109_75531

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Our client is committed to offering top-notch service and a wide array of solutions to the medium to heavy automotive sector. This includes exclusive distributorships in sub-Saharan Africa for global brands of major components and a comprehensive range of automotive parts and friction materials, and they are looking for a Japanese Parts Sales Executive to join their team. Job Purpose: To perform a combination of duties related to Japanese part sales. To increase business success by identifying and qualifying prospects, evaluating the position of competitors in the market, act as key point between the company and its customers, while maintaining the set monthly/ annual targets as set out by the company Responsibilities: • To identify business opportunities by identifying prospects and evaluating their position in the industry • To sell Japanese products by establishing contact and developing relationships with prospects • To maintain relationships with clients by providing support and product information, as well as handling of complaints • Maintain quality service by establishing and enforcing organisational standards • Contribute to team effort by accomplishing related results and achieving monthly targets set • Prepare monthly activity reports by collecting, analysing and summarising information • Actively seek out new Sales opportunities through cold calling and networking • Prepare and deliver appropriate information on the products and services offered • Make accurate cost calculations to provide customers with quotations • Ad hoc duties allocated by line Manager Skills: • The ability and desire to sell products and a high degree of self motivation and ambition • Excellent communication skills and a positive, confident, and determined approach • The ability to cope with rejection and the capability to flourish in a competitive environment • The skills to work both in a team and independently • Ability to learn and understand the industry trends • Strong presentation skills and the ability to negotiate with customers and/or suppliers • Self-motivated with a result driven approach • Good technical aptitude Qualification and Experience: • Minimum 5 years Japanese parts sales experience • Proven sales track record • EPC experience • Excellent computer skills • Grade 12 (Matric) or equivalent • Mentally and physically fit to perform job function effectively • Code 08 Drivers license and own transport Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202634 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within th...Job Reference #: 202634

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Internal Graphic Supply B2B Telesales Consultant

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Our client provides a one stop shop including competitive printing technology, consumables, media, expertise, knowledge and after sales service all backed by 25+ years experience in the Printing equipment and supplies industry, with offices in Johannesburg, Durban, and Cape Town. They are looking for an Internal Graphic Supply B2B Telesales Consultant to join their team based in Cape Town. Responsibilities: • Service New and Existing customers/accounts to Obtain orders for company range of Products • Prepare Sales presentations by studying different customer types and the various products in the Group portfolio • Focus sales efforts by studying existing and potential volume of customers and focusing on the buying potential in your area • Submit Orders by referring to price lists, product literature and related sales guides • Keep management informed by submitting activity and results reports • Monitor competition by gathering marketplace information on pricing, products and selling techniques etc. • Resolve customer complaints by relaying problems, preparing reports, and making recommendations to Management • Maintain professional and technical knowledge by attending training and workshops • Manage and maintain clients accounts and ensure that they remain in good standing • Attend weekly sales meetings at the office Requirements: • 2+ years proven sales experience and track record • Qualification in Business /Sales Management or related an advantage • Experience in the printing technology industry is an advantage • Highly computer literate • Self-Starter highly motivated • Process driven. • High level of customer service orientation • Effective verbal and written communication skills • Negotiation skills • Excellent listening and presentation skills • Attention to detail Salary: R15000 per month plus Comm Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202631 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202631

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"complaints" in South Africa

complaints in South Africa (970 results)

Results for complaints in All Categories in South Africa