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Senior Service Controller As a service controller, you will be representing our business as the first point of contact for incoming customer service calls. You will also be responsible for coordinating and managing the entire service call process from logging the call, managing the technician who visits the site, and ordering the necessary parts and spares. We are looking for an organised and detail-oriented individual who thrives on customer satisfaction, to play a crucial role in providing quality service delivery to our valued client base. Your Key Duties: · Receiving, logging, managing and closing service calls on the system · Processing quotes and invoices for chargeable calls · Efficiently resolving customer queries, ensuring that they are updated throughout the process, and that service delivery is in line with their SLA · Scheduling and managing technician callouts to client locations for on-site repairs and maintenance · Maintaining accurate records of service requests, repairs, and customer interactions via our software systems · Working with management to identify areas for system improvement, optimisation and automation Minimum Qualifications: · Minimum 2 years proven experience in a service controller role within the office automation industry · National Senior Certificate/Matric · Excellent communication and interpersonal skills to interact with clients and technicians · Strong organisational and time management skills with the ability to prioritise and solve tasks effectively · Good understanding of photocopier and printer functionality and maintenance procedures · Proficient in English · Excellent PC skills including use of Microsoft Office · A positive and proactive customer-centric attitude
· Attention to detail and ability to multitask in a high-pressure customer service environment
Further Advantageous Skills:
· Knowledge of and experience using CO3/BPO · Experience in CRM systems · Proficiency in other languagesEmail fin@saicgroup.co.za
10d
Job Title: Online and Email Customer Service AgentWe are seeking a dedicated and detail-oriented individual to join our team as an Online and Email Customer Service Agent. In this role, you will be responsible for providing exceptional customer support through online platforms and email correspondence. If you have excellent communication skills, a passion for helping customers, and the ability to work effectively in a fast-paced environment, we encourage you to apply.Please note that this job is fully remote, you will be required to have a work space, stable internet connection.Responsibilities:1. Respond to customer inquiries and requests via online chat platforms and email promptly and professionally.2. Provide accurate information about our products or services to customers.3. Assist customers with order placement, tracking, and resolving any issues related to their orders.4. Troubleshoot technical issues and escalate complex problems to the appropriate departments.5. Maintain a positive and empathetic attitude towards customers at all times.6. Collaborate with team members to improve processes and enhance the overall customer experience.7. Keep detailed records of customer interactions and transactions.Requirements:1. Previous experience in customer service or a related field is preferred but not required.2. Excellent written and verbal communication skills.3. Ability to multitask and prioritize tasks effectively.4. Strong problem-solving skills and attention to detail.5. Familiarity with online chat platforms and email systems.6. Ability to work independently as well as part of a team.7. Positive attitude and a willingness to learn and grow.8. High school diploma or equivalent.If you are passionate about delivering outstanding customer service and are looking for a rewarding opportunity to grow your career, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are interested in this position. We look forward to reviewing your application!**Salary:**R21000 + Benefits **How to Apply:**Send your CV to
info@executivecareers.co.za with the subject line: *Remote - Online Customer Service Agent"
*Note: We encourage applications
from individuals eager to embark on a journey of growth and development. If you
don't hear from us within 2 weeks, consider your application unsuccessful.*
18d
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