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The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management. Primary Responsibilities for the Role Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines. Minimum Qualification and ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODMyMjQxNjk0P3NvdXJjZT1ndW10cmVl&jid=1280043&xid=1832241694

Johannesburg CBD

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Admin/Stock Manager Position Overview: As an Admin/Stock Manager, you will be responsible for overseeing the administrative and stock management functions within our organization. You will lead a team of administrators and stock controllers to ensure efficient operations and accurate inventory management. Additionally, you will play a key role in developing and implementing policies and procedures to optimize stock control processes and enhance overall productivity. Key Responsibilities: - Lead and manage the administrative and stock control teams, providing guidance, training, and support to ensure high performance and adherence to company policies and procedures. - Develop and implement effective stock control policies and procedures to optimize inventory management, minimize stockouts, and reduce excess inventory levels. - Monitor inventory levels and stock movements, conducting regular stock counts and reconciliations to ensure accuracy and integrity of inventory records. - Coordinate with suppliers to manage procurement activities, negotiate contracts, and ensure timely delivery of stock while minimizing costs and maximizing value. - Analyze stock data and performance metrics to identify trends, inefficiencies, and opportunities for improvement, implementing corrective actions as needed. - Collaborate with cross-functional teams, including sales, operations, and finance, to forecast demand, plan inventory levels, and optimize stock allocation to meet customer requirements. - Maintain accurate records of stock transactions, including stock in, stock out, and adjustments, and generate reports to provide insights into stock performance and inventory trends. - Handle administrative tasks, such as managing correspondence, scheduling meetings, and maintaining office supplies, to support the smooth operation of the organization. Qualifications: - Proven experience in administrative and stock management roles, and or relevant experience in a similar industry. - Strong leadership and management skills, with the ability to motivate and inspire team members to achieve common goals. - Excellent organizational and analytical skills, with a keen attention to detail and accuracy in inventory management and record-keeping. - Proficiency in inventory management software and MS Office applications, particularly Excel, to analyze data and generate reports. - Effective communication and interpersonal skills, with the ability to interact professionally with internal and external stakeholders. - Proactive and results-oriented mindset, with a commitment to continuous improvement and driving operational excellence. If you feel you meet the above listed requirements then feel free to send us your CV at: info@chicanoscustoms.com Should we not get back to you within 2 Weeks Please consider your application unsuccessful.

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sales administrators in Other (4 results)

Results for sales administrators in Admin jobs in Other