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OVERVIEW
The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers and external service providers.
AREAS OF RESPONSIBILITY
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Center, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, dev...
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6min
1
The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.Report on inflow and outflow of death claims statistics for Fund.Process payment of death once approved by Trustees within the agreed service levels.Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.Provide accurate information to clients in order to ensure that they receive appropriate service.Build and maintain relationships with internal and external stakeholders.Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.Make recommendations to improve client service and fair treatment of clients within area ofhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ3ODgwNjc1P3NvdXJjZT1ndW10cmVl&jid=161745&xid=1647880675
6min
1
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PURPOSE OF THE ROLE:
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visiting
Areas of Responsibilities
Key Activities
Member Walk-Ins
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax number
Advise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.
Assisting with Employer Engagements
To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have be...
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11min
1
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PURPOSE OF ROLE• • The HR Specialist will act as the first point of contact for HR-related queries from employees and possible external partners and is responsible for the end to end life cycle of the employee • The main duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases. The role is to ensure the HR department supports our employees while conforming to all legislative requirements whilst ensuring that Communication is key to all stakeholders. • The incumbent will serve as a back up for the current Payroll Manager and thus VIP/SAGE experience is essential. HR Recruitment and Support • Ensure all adverts for vacancies are approved per headcount and budget prior to advertising. Follow up and engagement with external agencies as well as online applications. • Shortlist application for line managers. Prepare interview packs. • Preparing of all offer letters as well as regret letters. • Advise new employees on their first day orientation whilst explaining all SEB policies and procedures and compliance requirements • Responsible for the Induction planning and implementation • Ensure that exiting staff are exited with the correct governance / risk compliance eg. Exit interview/Exit on systems and managing of the withdrawl of benefit forms • Performance Management and Support • Create reports, follow up outstanding ratings, interpret the ratings • Prepare reports in line with audit requirements • Document the outcome of grievance hearings and update employees and case files with required details. • Liaise with line well before the pay round starts to ensure all structure, role and people updates are up to date • Ensure that payroll is advised of new appointments and exits ADMINISTRATION • Organize and maintain personnel records on all databases • Update internal databases (e.g. record sick or maternity leave) • Prepare HR documents, like employment contracts and new hire guides • Liaise with external partners, like agencies, and ensure legal compliance • Create regular reports and presentations on HR metrics (e.g. turnover rates) • Answer employees queries about HR-related issues • Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedule Arrange travel accommodations and process expense forms • Participate in HR projects (e.g. CSI initiative/ Ordering of PPE) • Must be able to manage payroll systems and to work with salaries COUNSELLING Ensure that counselling is offered to staff and management re. people matters Manage first line of grievances/disciplinaries with writing of charges/warnings etc COMMUNICATION • To assist in the editing and release of communications within the business as and when required. • Participation and involvement in end to end Events • Prepare all internal communication re. High fives/Deaths etc for proofing via Head HR • Be proactive with ideas for building and re...
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11min
1
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Job Overview:
As a Temporary Receptionist, you will serve as the first point of contact for visitors and callers to the organization. Your role is vital in creating a positive impression and ensuring smooth front desk operations during temporary staff shortages or busy periods.
Key Responsibilities:
Greeting Visitors: Warmly welcome and assist visitors, ensuring they sign in and directing them to the appropriate personnel or location.
Answering Calls: Professionally handle incoming calls, routing them to the relevant individuals or departments and taking messages when necessary.
Front Desk Management: Maintain a clean and organized reception area, including managing the distribution of mail and packages.
Appointment Scheduling: Schedule and confirm appointments for employees, clients, and visitors, coordinating with team members when needed.
Customer Service: Provide excellent customer service by addressing inquiries, assisting with general information, and helping resolve visitor or caller issues.
Administrative Support: Assist with various administrative tasks, such as data entry, filing, and photocopying, as requested.
Security Awareness: Monitor access to the premises, ensuring the security and safety of employees and visitors.
Communication: Keep colleagues informed of the arrival of visitors and incoming deliveries or packages.
Technology Proficiency: Utilize office equipment, such as multi-line phone systems and computer software, to carry out receptionist duties efficiently.
Qualifications:
High school diploma or equivalent.Previous experience as a receptionist or in a customer-facing role is a plus.Excellent verbal and written communication skills.Polite and professional demeanor, with strong interpersonal skills.Ability to handle multiple tasks and work in a fast-paced environment.Proficiency in using standard office equipment, including phone systems and computer software.Attention to detail and a strong sense of responsibility.Reliability and punctuality.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODI3NDYzNjA4P3NvdXJjZT1ndW10cmVl&jid=1715927&xid=3827463608
13min
1
A new vacancy is available for a Junior HR & Payroll Administrator for our client in the Chemical and Hygiene Industry. The position is based in Durban.
This Junior HR and Payroll Administrator function consists of the payroll processing function for one company having three divisions on the payroll system.Requirements:
Office support and Communication
Assist with procurement of HR consumables/office items.
Filing kept up to date and easily accessible for others to gain access to information.
Use of Microsoft Office 365 Suite for written verbal and video communication.
Assist with effective communication related to various stakeholders through sharing/receiving applicable information/instructions through informal/formal meetings and keeping minutes thereof.
Assist with translation and circulation of notices on notice boards to ensure upward/downward communication. Maintain notice boards to ensure they are current/updated regularly.
Payroll Data Administration
Assist with payroll data (+-180employees), including but not limited to the following:Processing of weekly payroll.
Assistance with monthly payroll.
Maintain and update attendance management system – full function:
Monitor and report absenteeism to management.
Load/remove employee info (Name, Surname, ID Number, EMP code, Dept and Shift) onto the system and sync with facial recognition.
Correct verified clocks if necessary.
Liaise with staff where queries are concerned.
Human Resources Administration (Providing support and assistance)
Employee / Operational Files
Utilise internal HR-related software programs competently.
Provide a range of clerical and general HR Administration duties including filing, scanning (correct format), photocopying, maintenance of both paper and electronic (SMP) filing systems, and any other clerical support to assist in the efficient operation of the HR Department.
Maintain manual and electronic staff files (i.e. SMP / Share drives / OneDrive etc.) – ensure all relevant supporting documentation and information within the sphere of HR is kept up to date.
Comply with HR Calendar deadlines related to
HR admin functions only
and ensure SMP files are updated as specified.
Discipline and Performance related items:
Assist with administration related to Discipline, Probation, and Performance-related meetings – coordination, booking, minutes and related items.
Attend meetings where required for interpretation purposes.
Ensure administration and or preparations for discipline processes are collated and submitted to HR Officer for review.
Training and Development
Arrange training where required and ensure service providers are within approved BBBEE levels.
Health and Safety
Provide support with IOD administration where necessary.
Assist with loading of IOD on DEL system with oversight from HR / Payroll officer. This task to be issued at a future date.
Ensure medical assessment register is rec
SECTOR: Admin, Office & Support
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13min
1
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The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.
AREAS OF RESPONSIBILITIES
Meet production standards in terms of quantity and quality.
Liaise with employers and service providers both written and verbal.
Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
Coordinate and monitor all contribution related activities which includes monthly contribution cycles, ad hoc contributions, data maintenance and client enquiries.
Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the contributions department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the contributions department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Head: Administration.
RECORD KEEPING AND FILING
Keep all email correspondence for future reference
QUERY RESOLUTION
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Head: Administration.Monitor escalations and complaints and recommend preventative measures.
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational e...
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13min
1
PURPOSE OF THE ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication ie. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
Specialist Requirement
Manage the end to end process of the Registration of New Employers, including engaging and following up with employer to ensure that completion of the RegistrationManage the loading of the new employer on to the Administration system once the Registration is completedOptional: Run the first cycle on the employer then this employer is to be handed over to the Contributions teamMaintain the employer details throughout the employer’s participation in the fund and manage any changes as and when notifiedManage the cleanup of employer’s data on our administration systemAssist with the cleanup of an employer’s statement of account – when requested to do soAssist with any other ad-hoc projects delegated by the Team Leader
Team Support
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externallyAccept accountability and take responsibility...
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18min
1
Opportunity Available!! Our well known client in the Business Development Sector is looking to employ a Company Secretary to join their dynamic team in East London.
Planning and Governance:
Provide inputs to the organisational strategy and Corporate Plan.
Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary.
Enhance and implement treasury systems, processes, procedures, tools, and control systems.
Implement controls within the section which minimize potential risk to stakeholders.
Ensure monthly, quarterly, and annual reports are prepared accurately, maintained, and submitted timeously to all stakeholders.
Manage preparation and support of all internal and external audits.
Participate in management fora within the Company, contributing expertise to enable sound decision making.
Facilitate departmental stakeholder communication through appropriate structures and systems.
Provision of Legal Advice and Opinion:
Provide legal advice and draft legal opinions / legal documents to ensure that business units operate within the legal framework.
Conduct factual problem and dispute analysis through consultations.
Assess contingency and reliability of available evidence and burden of proof.
Conduct legal research on legal aspects of disputes or problem areas and provide legal opinion where necessary.
Prepare memoranda to external attorneys and counsel as and when required.
Track progress of implementation of outcomes of legal opinions.
Manage Board Governance:
Responsible for ensuring that the legal framework and any supporting policies and procedures are clearly documented.
Develop and implement processes to promote and sustain good corporate governance.
Manage that the board and board committee charters and terms of reference are kept up to date and understood.
Ensure that statutory documentation is properly compiled and timely circulated (board papers, register of Directors, Minutes, Articles, legislation for Board) and assist board committees with drafting of yearly work plans.
Report to the company Board any failure on the part of the company or a director to comply with the Memorandum of Incorporation or rules of the company or the Act.
Responsible to ensuring that companys annual financial statements are sent in accordance with the Act, to all the stakeholders entitled to it.
Monitor compliance to Corporate Governance and compile a report to Board and EXMA.
Board of Directors Support and Administration:
Advise the Board of Directors, through the chairperson, on all governance matters, and consider any improvements that could strengthen governance of the company.
Draft Board and Committee meeting minutes and distribute the required actions to the relevant business units for implementation.
Provide comprehensive practical support and guidance to directors, with particular emphasis on supporting the non-executive directors, the chairman of the board, the chairpers
SECTOR: Business
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18min
1
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Our client is looking for an Admin/Finance Controller to join their team.
Duties and Responsibilities:• Reporting to senior management and performing secretarial and administrative duties.• Typing, formatting, and editing reports, documents, and presentations.• Entering data, maintaining databases, and keeping records.• Liaising with internal departments, answering calls, and making travel arrangements.• Managing internal and external correspondence on behalf of senior management.• Scheduling appointments, maintaining an events calendar, and sending reminders.• Copying, scanning, and faxing documents, as well as taking notes.• Preparing facilities for scheduled events and arranging refreshments, if required.• Ordering office supplies and replacements, as well as managing mail and courier services.• Observing best business practices and etiquette.
Key Skills• Advanced typing, note-taking, recordkeeping, and organizational skills.• Ability to manage internal and external correspondence.• Working knowledge of printers, copiers, scanners, and fax machines.• Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.• Excellent written and verbal communication skills.• Exceptional interpersonal skills.
Job Role: Personal Assistant
Industry: Other
Salary: Negotiable
Required Skills
3 Years of Experience
Qualifications
• High school diploma or GED.• Certification in secretarial work, office administration, or related training.• 1-2 years of experience as a personal assistant would be advantageous.• Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
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18min
1
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The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management.
Primary Responsibilities for the Role
Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines.
Minimum Qualification and ...
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20min
1
To provide operational support to the CEO of the company.
Key Responsibilities:
Office Management / Administration
Provide administrative support, including answering phone calls, responding to emails and drafting correspondenceManage & order all Salt EB Branded merchandise (liaise with suppliers, obtain quotes, obtain approval from management for expense, place orders etc.)Coordinating events (draft & send event invites, identifying venue, catering, do costing, manage RSVP lists, liaise with suppliers (catering, etc.).Act as a brand ambassador for Salt EB, always ready to go the extra smile for, members, clients etcEnsure that invoices are paid on timeMaking all necessary travel arrangements (both domestic and international)Completing international visa application formsScheduling meetingsSet up board meetings and supplying of snacks
Ensure that all stakeholder (e.g., service providers, banks) communication is accurate, timeous, professional, and relevantAccurate record keeping and filing of various documents, correspondence, etc.Maintaining merchandise stock recordsPurchasing and ordering of stationary and other necessary office suppliesEnsure that all vehicles’ licenses and services are up to dateManage the driver and cleaner
Property Management
Management of short-term rentals (AirBnB)Maintain the property calendar and schedule appointments and meetings with clients, contractors, and tenantsAssist to support facilities management including arrangements for maintenance (plumbers, electrical, etc.)Marketing of properties on different platforms
Skills
Proactive and independent working styleStrong organizational and time management skills, with the ability to multitask and prioritize tasks.A level of flexibility required in approach and working hours in line with the Executive PA deliverablesMaintain professionalism when dealing with internal and external stakeholdersAttention to detail and a high level of accuracy.Proficiency in Microsoft Office suite
Valid Driver’s License and own a reliable vehicleAbility to adapt quickly to new and changing situations and requirements
Discretion and confidentiality in handling sensitive information.Strong verbal and written communication skills (English & Afrikaans)
Qualifications
Grade 12 or equivalent qualification.A Tertiary qualification in social media, secretarial, business administration and / or property management would be advantageous....
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20min
1
The Section 37C, administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.Report on inflow and outflow of death claims statistics for Fund.Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.Provide accurate information to clients in order to ensure that they receive appropriate service.Build and maintain relationships with internal and external stakeholders.Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.Make recommendations to improve client service and fair treatment of clients within area ofParticipate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.Meet production standards i...
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22min
1
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PURPOSE OF ROLE
The role is also to ensure smooth running of the department in so far as ensuring that the management team have the necessary support administratively.To provide operational support to the Executive OfficeThe role of a PA is to free an executive’s time from organizing and administrative tasks so that they can spend maximum time on strategic tasks
RESPONSIBILITIES
Management Support:
Coordinate all Executive meetingsRecord all minutes of these meetings and distribute accordingly with action itemsKeep a register of all meetingsManage Executive Office diariesIdentify operational resource and equipment needs and advise senior management for action. Management of all ordering of requirements for the office. Liaising with various service providers and ensuring invoices are paid on time.
Administrative duties:
Providing support to Management and ReportingHave a strong command of the English language to draft letters on behalf of the management team.Coordinating events (draft & send event invites, identifying venue, catering, do costing, manage RSVP lists, liaise with suppliers (catering, etc.).Act as a brand ambassador for Salt EB, always ready to go the extra smile for, members, clients etcAttend Trustee meetings as the representative of the company to ensure minute taking and that issues and decisions are escalated to the correct departments within SALT to execute. Follow up on these minutes and actions with relevant managers.Transcribe, proofread, and file documents before deadlines.Acting as a first point of contact: dealing with correspondence and phone callsManaging diaries and organising meetings and appointments, often controlling access to the manager/executiveReminding the manager/executive of important tasks and deadlinesTyping, compiling and preparing reports, presentations and correspondence
QUALIFICATIONS
Matric certificate or higher educationGood command of EnglishCommunication SkillsWorking knowledge of Microsoft Office packages especially Microsoft Excel, Word, PowerPoint, and Outlook.
ORGANISATIONAL VALUES
Ensure adherence to all organizational objectivesDevote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.Any other duties as determined by the business needs and to participate in all organizational events as required.
ADDITIONAL
Ability to interact with p...
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22min
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Purpose of role
The position is responsible for the monitoring, administration and reporting on the various activities and processes in the IT department and its service providers.The duties include liaising with internal and external stakeholders.Perform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
Responsibilities
Administer, monitor and report on:Administer, Monitor and report on requests from and to Service ProvidersMonitor and report on Desktop support casesAdminister, monitor and report on ProcurementsAdminister, monitor and report on the office’s physical security systems (What are they supposed to do here?)Internal audits of hardware and softwareAssist with external ICT auditsDocument, implement and maintain processes with service providers according to SLA’sDocument, implement and maintain inter-departmental processes
REPORTING
Prepare monthly and ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries within the required timelinesProvide assistance to internal clients and service providers where necessary
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externally
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with p...
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23min
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ROLE
The Claims Administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between SALT EB and the Fund and meeting production standards.
The duties include processing claim payments, requesting information, responding to queries and assisting Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers.
KEY ACTIVITIES
Perform all death claims related activities which include - claim processing, responding to claims related queries and complaints.Application of fund rules, policies, legislation, administration procedures and the service level agreement when processingMeet production standards in terms of quantity and quality.Liaise with employers and service providers.Attend to the fund central mailbox and respond to queries within SLA.Any other duties as determined by business needs and participate in all organizational events as required.
RECORD KEEPING AND FILING
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.Ensure the bank details are accurately captured onto the members record and verified by the bank.Print all relevant documentation, collate in required format and submit for quality assessment.
QUERY RESOLUTION
Attend to all email and telephonic queries.Assist Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until query is resolved.Support a positive and responsive climate for client query resolution.Verify member statement and exit audit report for accuracy. Ensure the automated switch out of investment into bank was processed and the total number of units is zero.Apply for a tax directive on the calculated benefit.Apply the correct dates for calculations and benefit accrual.Prepare the payment requisition.Perform all claim related activities which include claim processing cycle, attending to queries and complaints.Communicate with beneficiary fund administrators and provide relevant information within SLACorrect application of the fund rules, policies, legislation, administration procedures and the service level agreement applicable to the fund.Meet production standards in terms of quantity (process 40 claims per day) and quality (less than 2.5% error rate).
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Car...
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23min
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We are looking for a Senior Bookkeeper to work at our head office in Pinetown, on a full-time basis. Gross salary R15,000 per month.
A successful candidate must have the following abilities:
· Must have a matric (financial management diploma would be advantage)
· Must have vast experience in Pastel accounting
· Must understand suspense accounts and processing
· Up to trial balance
· Must have strong administration ability
· Must work in a clean and neat manner
· At least 5-10 years’ experience
· Must be a good communicator
· Must have solid references and no criminal record associated to mistrust
· Must have a valid driver’s license and own transport
· Must have e-filing experience and knowledge (VAT, PAYE, IT)
· Must be able to work in a fast and pressured environment
Responsibility:The position includes, but will not be limited to, the following responsibilities:
· Reporting direct to the CEO and CFO
· Reconciliations and project management in pastel
· Excel reporting
· Complex invoicing and inventory management
· Accounting function across different companies
· E-filing
· Accounts process up to trial balance and audit preparation
· Will be required to assist branches in accounting processes
· Will assist and report to the CFO and COO
· Valid drivers license essential
· Reliable transport essential
· Working hours: Monday - Friday - 7:30 - 17:30, Saturday - 8:00 - 13:00
Salary: R15,000.00 per month negotiable depending on experience.
Job Types: Full-time, Permanent
Send CV to hello@cartime.co.zaSalary: R15000
27min
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ADMINISTRATION CLERK
Introduction:An underwriting company located in Pretoria East is seeking an eager and dynamic Administration Clerk with experience in an administrative role to join their team.
Experience and qualifications required:Experience• Two years experience in office administration
Qualification• National Senior Certificate
Languages• English and Afrikaans Communication:
Other• Own transport
Competencies and characteristics: • Proficient in Microsoft Office Suite• Eager to learn• Strong organisational skills
Duties and responsibilities:• Capturing of policies• All administration of refunds• General office administration• Personal assistance functions for the managing director• Aiding the financial director and financial administrator• Backup phone duty• Assisting the claims department with general administration
RemunerationMarket related
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33min
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Office Supervisor / Personal Assistant to Management
Kempton Park Area
National market leader and ever growing logistics company in gauteng is seeking to employ an Admin Supervisor / Personal Assistant.
This role will be most suitable to an experienced candidate who has experience in assisting the MD and other executives in the Company .
Key Performance Areas - But not limited to:
Travel arrangements for all company staff.
Manage communication equipment and contracts for all company staff, including cell phones, data cards and tablets.
Manage and coordinate office rental equipment and related contracts nationally.
Assist with head office catering and event arrangements.
Supervise head office reception and cleaning staff.
Administration and procurement of head office refreshments. Accountability and management of petty cash.
Procurement, coordination and management of uniforms and PPE for all staff.
Processing of purchase orders for administrative goods and services for head office staff.
Main requirements:
Grade 12
tertiary / relevant studies will be an added bonus
As per our Client’s requirements – a clear credit and criminal profile
5+ years in a similar role
Strong Administrative and PC skills
Ability to deal with senior Management / sensitive information
Valid Drivers license
Ideally resides in a 15 km radius from Kempton Park
Consultant Name: Marlene Smith
34min
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Our client, a leading company that specializes in retail shop fitting solutions, is in the market for a pro-active junior office administrator to join their team
KEY PERFORMANCE AREAS:
Assisting at reception
General administration & filing
REQUIREMENTS:
1-3 yearsâ?? experience in a similar role
Grade 12 / Matric
Diploma or degree in business administration preferred.
Own reliable Car and driverâ??s license
Computer Literate â?? MS Office
 Please send your application to natasha@personastaff.co.za
 Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Admin, Office & Support
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004667/N&source=gumtree
38min
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