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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Hindi and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experi...Job Reference #: 202640

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Greek Speaking Customer Sales & Service Rep WFH

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Our client is recruiting for Greek speaking individuals in South Africa - work from the comfort of your own home. Apply now! Join the leading BPO team as a Greek speaking Customer Sales and Service Representative in South Africa! Do you have the charisma and charm to provide the Greek speakers with the best customer service? Apply today and become a specialist in travel! Job Purpose: Work for a prestigious airline brand on various work streams Assistance to passengers with pre and post flight departure travel-related queries in customer relations department in Greek and English languages Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment Work on airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily Fully paid product and systems training provided Requirements: • Native level fluency in Greek language: Verbal and Written skills essential (Advanced/Fluency level) • We are targeting candidates located in South Africa • Permanent residence permit/ South African ID holders preferred • VISA candidates will be considered for foreigners residing in South Africa • Excellent Computer literacy technical skills • No criminal record • Must have fibre / stable ADSL internet connectivity and cover internet costs • Work from Home (we will provide the laptop) Salary: • Salary: R240 000 CTC per annum / R20 000 CTC per month Working Hours: • Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may be considered - minimum of 20 hours per week) • Working hours: Mon-Fri 08h00 19h00 including weekends (09h00-17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements • Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom • Probation period: 4 months Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202497 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, pl...Job Reference #: 202497

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Arabic and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of expe...Job Reference #: 202647

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Italian Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202424

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Cape Town. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Nepali and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of expe...Job Reference #: 202643

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Surgo is recruiting for an experienced Russian Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak Russian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both Russian and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the posit...Job Reference #: 202361

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Surgo is recruiting for an experienced Ukrainian Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak Ukrainian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both Ukrainian and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the...Job Reference #: 202363

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Internal Graphic Supply B2B Telesales Consultant

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Our client provides a one stop shop including competitive printing technology, consumables, media, expertise, knowledge and after sales service all backed by 25+ years experience in the Printing equipment and supplies industry, with offices in Johannesburg, Durban, and Cape Town. They are looking for an Internal Graphic Supply B2B Telesales Consultant to join their team based in Cape Town. Responsibilities: • Service New and Existing customers/accounts to Obtain orders for company range of Products • Prepare Sales presentations by studying different customer types and the various products in the Group portfolio • Focus sales efforts by studying existing and potential volume of customers and focusing on the buying potential in your area • Submit Orders by referring to price lists, product literature and related sales guides • Keep management informed by submitting activity and results reports • Monitor competition by gathering marketplace information on pricing, products and selling techniques etc. • Resolve customer complaints by relaying problems, preparing reports, and making recommendations to Management • Maintain professional and technical knowledge by attending training and workshops • Manage and maintain clients accounts and ensure that they remain in good standing • Attend weekly sales meetings at the office Requirements: • 2+ years proven sales experience and track record • Qualification in Business /Sales Management or related an advantage • Experience in the printing technology industry is an advantage • Highly computer literate • Self-Starter highly motivated • Process driven. • High level of customer service orientation • Effective verbal and written communication skills • Negotiation skills • Excellent listening and presentation skills • Attention to detail Salary: R15000 per month plus Comm Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202631 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202631

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Surgo is recruiting for an experienced Mandarin Speaking Medical Interpreter to join their remote team. Job Purpose: Candidates must be able to speak Mandarin and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel. Requirements: • Well versed in both Mandarin and English (Speak, read, write) • National Senior Certificate / or equivalent qualification • SA Citizen / Valid Work Permit • Successful completion of conversation/translation competency testing in secondary language • Knowledge of Medical Terminology essential • Previous experience in a Health Care setting preferred • Ability to work remotely from home • Ability to work shifts - 24/7 Rotational Shifts Duties and Responsibilities: • Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors. • Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. • The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. • Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. • Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database. • Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff. • Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. • Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. • Perform other related duties incidental to the work described herein. Salary: • Market related, based on the level of experience • Shift Allowance Working Hours: • Monday to Sunday, rotational shifts 24/7 (TBC) Should you wish to apply for the po...Job Reference #: 202354

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French Speaking Customer Service Agent remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both French and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on ...Job Reference #: 202420

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Digital Content Writer - HIV and Sexual Health

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Reporting to the senior content editor/programmes manager you will be responsible for creating, editing and publishing a range of written and multimedia content, in line with relevant brand/project goals, content strategies, tone of voice and style guidelines. You will work closely with other members of the Programmes team including the director of programmes, the content editor/project managers, the digital marketing manager, the Marketing and Content Assistant as well as external writers, designers and developers.As creative content writer you will: provide content development and writing support to a range of projects and partnerships, ensuring content is delivered to a high standard, on-time and on budget, working with a range of stakeholders – many in the Southern African regionhave excellent writing and editing skills, with an understanding of the special requirements of writing and developing accessible and creative content for the web, mobile and social, along with a good understanding of writing for a range of social platformshave experience in working with external developers and agencies to develop ideas for creative multimedia contenthave an understanding of user-centred design approacheshave an interest in HIV and sexual health and health-related behaviour change.Plan, research and develop new content and resources in liaison with the Programmes Team to support health-related behaviour change and the mission, values and marketing of Avert.Write, edit and review content for our key audiences including sexual health advice seekers, educators and practitioners, ensuring it is accurate and up-to-date at all times, and is in line with the orgaisation’s mission, values and tone of voice guidelines.Work closely with external designers and developers to create infographics, audio, video and other multimedia content that enhance the reach of our digital channels, partnerships and brands.Support the Content Editors/Project Managers to manage project editorial calendars and ensure timely content updates across relevant channels and platforms in line with research and technical advances.Support good knowledge sharing and knowledge management across the team and organisation, and actively participate in knowledge sharing processes including weekly internal knowledge meetings.Support the development of monitoring and evaluation frameworks for new and existing projects.Represent Avert at stakeholder meetings and conferences.Contribute to external publications as and when required Support social media activities and campaigns, including conducting research for new campaigns; creating and curating organic social media content; setting up of paid promotion campaigns; evaluating paid and organic campaigns; and ongoing monitoring of our social platforms. Upload and help manage content on project content management systems. Provide support and ad hoc training to https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzExMjQ4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188746&xid=1320_11248

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Polish Speaking Customer Service Support Agents

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Polish and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely • Active Fibre Connection Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:...Job Reference #: 202533

Century City

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Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment. Responsibilities: • Provide clarity and guidance on business process and automation policies, processes and procedures • Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies • Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity • Support process owners, teams and peers to understand business requirements, and challenges • Lead in the development and implementation of automated workflows and business using Microsoft applications • Ensure data security, integrity, and compliance throughout the workflow integration process • Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative • Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions • Maintain accurate documentation of business processes, workflows and integration automation solutions • Participate in the execution all the process improvements by the organisation • Provide process automation advice across the generalist range of the role • Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives • Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP). • Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution • Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training • Provide on-going support of deployed automated solutions • Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience: • National Senior Certificate (NQF 4) • Bachelors degree in computer science, information systems, or related field • Relevant certifications • At least 6 years experience in a similar automation position in a related industry • Experience in Business Process Management, workflow and automation • Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc • Experience mentoring and coaching developers. • Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business • Experience analysing metrics ...Job Reference #: 202619

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Czech Speaking Customer Service Support Agents

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Czech and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely • Active Fibre Connection Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: ...Job Reference #: 202530

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