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SUMMARYRestaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To assist in the day to day running of the restaurant and to help ensure the Village N Life concepts, manuals, SOPs and logs are always kept current and implemented as well as managing and organizing daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers. Areas of operation range from personnel management to cook and waiting staff coordination to inventory management.MINIMUM REQUIREMENTSQUALIFICATION: Grade 12 or equivalent Accommodation Certificate/Hotel School diploma is advantageous.EXPERIENCE: Previous experience in the same or similar position in a 4/5-star hotelFamiliar with all duties and procedures in a restaurant EnvironmentMS Office (Word, Excel and Email) is essentialOpera experience is advantageousCompetenciesCommunication: Verbal CommunicationComprehension Cognition/Thinking: Decision Making and Judgement Problem Solving Interaction with Others: Influencing OthersRelationship Building Personal Effectiveness: Adaptability and FlexibilityAttention to Detail/QualityResults Focus and InitiativeManagement/Leadership:Coaching and MentoringFiscal AccountabilityDUTIES AND RESPONSIBILITIESService LevelsEnsure service levels are maintained and sustained in the Restaurant and Front Office.Manage Dining room, catering and ensure that tables are always setup correctly.Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs.Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file.Coordinate daily Front of the House and Back of the House restaurant operationsRespond efficiently and accurately to customer complaintsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEnsure compliance with sanitation and safety regulationsControl operational costs and identify measures to cut wasteImplement policies and protocols that will maintain future restaurant operationsProcess payroll and maintain all relevant recordshttps://www.executiveplacements.com/Jobs/S/Service-Manager-Hermanus-1201863-Job-Search-07-10-2025-02-00-14-AM.asp?sid=gumtree

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