Call Centre Jobs in Woodstock

On Promotion in Jobs

Pay & Ship

Buy with confidence. Secure payment options & nationwide delivery. Learn more

Filter & refine

Clear All

Woodstock
Call Centre Jobs
CategoryCall Centre Jobs
- All Categories
- Jobs
- Sales Jobs
- Call Centre Jobs2
LocationWoodstock
- South Africa
- Western Cape
- Cape Town
- Woodstock2
Job TypeAny
- Full-Time1
- Internship1
Advertised ByAny
- Private1
Employment EquityAny
- Non EE/AA1

Results for Call Centre Jobs in Woodstock in Woodstock

Call Centre Agents

SavedSave

Minimal call centre experience required.You must have at least 3-month experience, selling--------- NOT CUSTOMER SERVICES...Your daily target is ABSOLUTELY RIDICULOUSWe only as for 1 per day.The product is not a luxury so EVERY HOUSEHOLD MUST have it.OUR remuneration package consists of aBasic, travel allowance and Commission on paying clientsThe Interview process starts 05 January 2026 send your detailed CV, NOW, to show your experience tofourka96@gmail.comNO WHATSAPPS, EMAILS, CALLS ACCPETED

VERIFIED

Woodstock

Free Call Centre Training

SavedSave

LET'S KICK 2026 OFF WITH A GREAT STARTFREE TRAINING PROVIDED AT NO COST TO YOU.YES, FREE TRAINING, ALL YOU NEED TO DO IS ATTENDTRANSPORT MONEY WILL BE PROVIDED FOR THE DURATION OF TRAINING OF 1 MONTH.OUR 1ST CLASS IS 05 JANUARY 2026 AND WE ONLY ACCEPT 5 CANDIDATES AT TIME, SO GET MOVING.THERE AFTER WE MAY ASSIST IN JOB PLACEMENTSSEND US YOUR SHORT, CV ASAPREMEMBER WE NOT LOOKING FOR ANY TYPE OF EXPERIENCE OTHER THAN THE FACT THAT YOU ARE ABLE TO SPEAK XHOSAFOURKA96@GMAIL.COMNO EMAILS, CALL OR WHATSAPPS ACCEPTED!!!!!!

VERIFIED

Woodstock

Ads in other locations

Student Advisor

SavedSave

Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityAdaptable, resilient, results-focused https://www.jobplacements.com/Jobs/S/Student-Advisor-1245325-Job-Search-12-08-2025-04-34-52-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

Appointment Setter/Call Handler

SavedSave

Appointment Setter / Call HandlerJoin a leading LGBTQ+ luxury travel brand supporting US-based clients from South AfricaRemote (South Africa) | R15,000 R18,000 per month | Part-Time (Hourly) | US Hours: 12am 4am SA TimeAbout Our ClientOur client is a high-end LGBTQ+ travel company creating tailored luxury travel experiences across the globe. With a strong presence in the US and UK markets, they are known for their inclusive ethos, top-tier service, and expertise in the luxury travel sector. This is a chance to be part of a dynamic, mission-led brand with a growing international footprint.The Role: Appointment Setter / Call HandlerThis role exists to support the sales team by qualifying inbound enquiries and reactivating past leads to book appointments with Travel Specialists. Youll work remotely, primarily during US hours, engaging prospective clients via phone and email. Success in this role means ensuring every potential traveller is warmly welcomed, well-informed, and excited to connect with the next stage of their travel planning journey.Key ResponsibilitiesMinimum 1 year of experience in appointment setting, lead qualification, or outbound sales requiredRespond to new US-based enquiries during shift hours with speed and professionalismConduct high-volume outbound calls to warm and dormant leads from the CRMSchedule qualified appointments and ensure calendars are accurately maintainedSend personalised follow-up emails and prospecting messages using provided frameworksKeep client records fully updated and well-organised within the CRM systemCollaborate closely with Travel Specialists to ensure smooth lead handoversIdentify and prioritise high-value opportunities within the databaseRepresent the brand with friendly, inclusive, and luxury-aligned communicationAbout YouAt least 1 year of experience in telesales, appointment setting, or a call centre roleFluent, confident English speaker with excellent written communicationResilient, self-motivated, and comfortable making high volumes of outbound callsOrganised with proven CRM system experience and good admin disciplineAble to reliably work late-night shifts (12am4am SA time) and occasional weekendsMust have high-speed internet, power backup, and a quiet, professional home officeAligns with the brands inclusive, LGBTQ+ friendly values and luxury service standardsComfortable working independently, accountable to clear targets and metrics https://www.jobplacements.com/Jobs/A/Appointment-SetterCall-Handler-1245160-Job-Search-12-8-2025-2-42-59-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

Call Centre

SavedSave

lf you are unemployed and young ,here is an opportunity for you to start a new carrier.Training is provided if you do not have experience.Amazing basic salary and good working environment.Send your Cv to recruitment@exelfinance.co.za,or you can come for an walk in interview on the 09/12/26.

City Centre

Leads Consultant

SavedSave

Opportunity to work for a well established financial company that offers great benefits, vibey working environment and opportunity to grow.Successful applicant will be responsible for generating leads. Responsibilities:Sales of insurance packages to potential clients.Achievement of sales targets and objectives.Adherence to Quality and Compliance processes to minimize business risk.Adapt and change to fit in with changing business operational requirements.Resolve complaints and objections.Minimum Requirements:Matric.at least 3 years experience within a Sales Outbound Call Centre.Fluency in English and one other South African official language.Financial services experience.Ability to work overtime. Hours:Willing and available to work overtime as and when required by the businessMonday- Friday 08:15-16:15 (normal office hours)Wednesdays 11:00 19:00 (normal office hours)Marathons run from 08:15 -19:00If overtime is required by the business it will take place on Tuesdays, Wednesdays and Thursdays 08:15 -19:00**Start date is 1 March 2025 https://www.jobplacements.com/Jobs/L/Leads-Consultant-1244297-Job-Search-12-03-2025-04-35-41-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

Student Advisor

SavedSave

Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Represent the REGENT brand as a positive and professional ambassador.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityStrong sales drive, organisational and time-management skillsAdaptable, resilient, results-focused https://www.jobplacements.com/Jobs/S/Student-Advisor-1244294-Job-Search-12-03-2025-04-35-41-AM.asp?sid=gumtree

Job Placements

Foreshore

Job - Ad posted by Exel Finance

SavedSave

City Centre

Position in our Sales Department

SavedSave

Our company is looking for self motivated and highly driven Experienced Sales Agents!We are looking for confident individuals to join our Sales Team. Are you a great communicator, sales driven and hungry to achieve?The successful applicant must be responsible, organized and EXCELLENT at communicating.Skills / Requirements:Matric CertificateEnglish Language & Afrikaans Proficiency-Xhosa -3rd language welcomeComputer Literate (Microsoft Office, Outlook);Minimum of 1-year Call Center experience or 1-year Debt Review experience a mustAble to identify customer’s needs and requirementsExcellent Communication Skills (both verbal and written)Excellent telephone skillsCustomer orientated confident and highly motivated self startersA pro-active team player - works well in a team and contributes to the team successAvailable immediately Basic plus commission structureWeekly/Monthly Incentives and perks! Please e-mail your CV. to: Lesl@creditmatters.co.za

City Centre

Customer Services Manager

SavedSave

The Role:The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.Key Responsibilities:Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.Provide detailed performance reports and insights to the Board of Directors.Maintain and optimise Zendesk workflows and ensure effective ticket handling.Coach, motivate, and develop remote employees to achieve their full potential.Drive initiatives that enhance customer experience and reduce response/resolution times.Handle high-level customer escalations with professionalism and speed.Collaborate with internal departments to align service delivery with wider business goals.Requirements:Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.Strong background in managing remote support teams and leading through Team Leaders.Proficient in using Zendesk (or similar platforms) to manage customer interactions.Proven ability to communicate with and report to Board-level stakeholders.Motivational leadership style with a passion for developing people.Analytical mindset with a focus on continuous improvement.Whats on Offer:Remote- workingOpportunity to work with a forward-thinking, growing online retail brand.Competitive salary.A chance to lead and influence a key area of the business. https://www.executiveplacements.com/Jobs/C/Customer-Services-Manager-1197538-Job-Search-06-25-2025-04-38-47-AM.asp?sid=gumtree

5mo

Executive Placements

Bo-Kaap

E-commerce Operations Coordinator

SavedSave

Key Responsibilities:Process customer orders accurately and efficiently through the order management system.Collaborate with the warehouse team to ensure timely order fulfilment and shipment.Resolve order discrepancies and address customer inquiries related to order status.Generate and analyse reports to identify trends and areas for process improvement.Assist in implementing and optimising order processing proceduresCoordinate with other departments to ensure smooth order flow and customer satisfactionQualifications:High school diploma or equivalent; degree in Business Administration or related field preferredExperience in e-commerce order management or related rolesProficient in Microsoft Office Suite, especially ExcelStrong attention to detail and ability to multitask in a fast-paced environmentExcellent communication and interpersonal skillsProblem-solving aptitude with a proactive approach to improving processesBasic understanding of supply chain and logistics principlesDesired Skills:Knowledge of warehouse operations and shipping proceduresFamiliarity with customer service principles and practicesBasic data analysis skills https://www.jobplacements.com/Jobs/E/E-commerce-Operations-Coordinator-1241797-Job-Search-11-24-2025-04-35-24-AM.asp?sid=gumtree

14d

Job Placements

Bo-Kaap

Customer Support Representative (Cape Town)

SavedSave

Customer Support RepresentativeMonatgue Gardens & Century City (2 Locations) We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.Responsibilities:Customer Support & Issue ResolutionServe as the first point of contact for customer inquiries via email, phone, and chat.Address and resolve customer concerns promptly and professionally.Escalate complex issues to the relevant teams when necessary.Maintain detailed records of customer interactions and resolutions.Order & Inventory SupportAssist customers with order tracking, returns, and exchanges.Collaborate with the logistics team to resolve shipping and inventory-related inquiries.Provide accurate product information and availability updates.Communication & Team CollaborationWork closely with sales and account management teams to ensure seamless customer experiences.Relay customer feedback to internal teams to improve products and services.Foster a positive and solution-oriented team environment.Reporting & Process ImprovementTrack and report common customer issues to identify trends and areas for improvement.Suggest process enhancements to improve efficiency and customer satisfaction.Key Skills:Strong problem-solving and conflict-resolution abilities.Excellent verbal and written communication skills.Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.Patience and empathy when handling customer concerns.Ability to multitask and prioritise in a fast-paced environment.Minimum Requirements:1 - 2 years of experience in customer support, retail, or a related role.A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).Experience with CRM or helpdesk software is a plus.Strong organisational skills and attention to detail.Ability to work independently and as part of a team. https://www.jobplacements.com/Jobs/C/Customer-Support-Representative-Cape-Town-1196514-Job-Search-6-23-2025-4-21-45-AM.asp?sid=gumtree

6mo

Job Placements

Bo-Kaap

Customer Support Executive

SavedSave

Customer Support ExecutiveDeliver exceptional service to UK customers from sunny Cape Town or remotely!Remote (Cape Town preferred) | R23 000 (£1,000) per month | UK Working Hours (8 AM - 5 PM UK Time)About Our ClientOur client is a leading UK-based supplier of specialist products for the commercial and domestic sectors. With a strong reputation for fast delivery, reliable stock levels, and excellent customer care, they are committed to ensuring a seamless experience for their clients. As they grow their customer operations, theyre looking for service-driven professionals to join their Cape Town-based support team.The Role: Customer Support ExecutiveAs a Customer Support Executive, youll be the first point of contact for customers across the UK. From processing orders to resolving queries and ensuring smooth coordination with internal teams, your role is central to creating a consistently positive customer experience. Youll be empowered to take initiative, find solutions, and represent the companys values of accuracy, humility, and customer care.Key ResponsibilitiesMinimum 1 year of experience in customer service, order processing, or admin supportHandle inbound customer calls professionally and efficientlyAccurately input customer orders into the systemRespond to helpdesk tickets within SLA agreementsResolve customer queries promptly, using initiative to find the best solutionLiaise with internal teams (sales, operations, purchasing) to ensure smooth delivery and customer satisfactionAbout You1+ year experience in a similar customer support or administrative roleExcellent communication skills, articulate, clear, and confident on the phoneDetail-oriented with strong order entry or admin accuracyTech-comfortable and able to learn internal systems quicklyAble to work UK hours (8:00 AM - 5:00 PM UK time with a 45-minute lunch)A self-starter who works well remotely or in a co-working environmentCustomer-focused, humble, eager to learn, and team-minded https://www.jobplacements.com/Jobs/C/Customer-Support-Executive-1240207-Job-Search-11-18-2025-10-54-14-AM.asp?sid=gumtree

20d

Job Placements

Bo-Kaap

Customer Support Agent

SavedSave

Customer Support AgentJoin a High-Growth Fintech Start-Up Powering Global PaymentsClaremont, Cape Town | R10 000 - R15 000 | Shift-Based (7am - 3pm, 3pm - 12am)About Our ClientOur client is a dynamic South African fintech company providing secure and seamless online payment solutions across diverse industries such as e-commerce and iGaming. With a focus on innovation, speed, and simplicity, theyre building a lean, collaborative team thats transforming how digital transactions happen locally and globally.The Role: Customer Support AgentAs a Customer Support Agent, youll be on the front lines of client communicationresolving queries, investigating complex payment issues, and escalating risks or fraudulent activity when needed. This is a fast-paced, high-accountability role within a 24/7 support environment, ideal for someone who thrives on problem-solving and delivering excellent service.Key ResponsibilitiesMinimum 6 - 12 months experience in customer support/service (preferably in fintech, payments, or online platforms)Monitor and respond to customer queries across Telegram, Slack, Email, and other platforms within SLA timeframesInvestigate failed/declined transactions, chargebacks, reversals, or payout delays and resolve issues end-to-endEscalate suspicious behaviour or fraud patterns to Risk/Operations and ensure proper closureDeliver consistent support across shift rotations, including weekends and public holidaysMaintain clear, professional communication and accurate records in helpdesk toolsContinuously contribute to improving support processes and client satisfactionAbout You6 to 12 months in a customer-facing role, ideally within payments, fintech, e-commerce or iGamingMatric (Grade 12) required; tertiary education in marketing or a related field is a plusAnalytical and investigative mindset with strong attention to detailConfident communicator with excellent written and spoken EnglishFast and accurate typing; tech-savvy with Telegram, Slack, email and CRM systems (e.g. Zendesk, Intercom)Comfortable with shift-based work (7am - 3pm, 3pm - 12am, including weekends and public holidays)Team player, adaptable, and comfortable in a high-growth, startup environment https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-1239976-Job-Search-11-17-2025-10-18-04-AM.asp?sid=gumtree

21d

Job Placements

Bo-Kaap

Call Centre Consultant

SavedSave

Job Description: Are you a confident communicator looking for a high-earning opportunity without the pressure of selling? Join our dynamic call centre team in Table View. Contact potential customers from DSTV advertising leads. Explain our no-obligation home demonstration service and book appointments for our Product Specialists. No sales just quality appointment setting! Requirements: Minimum 2 years of product or service sales experience Fluent in English or Afrikaans Professional and driven full training provided Benefits: Commission based on appointments kept no need to close sales On-Target Earnings of R16,000+ Supportive team and structured training Application Process: https://www.jobplacements.com/Jobs/C/Call-Centre-Consultant-1238299-Job-Search-11-11-2025-8-22-25-AM.asp?sid=gumtree

1mo

Job Placements

Bo-Kaap

Sales Executive

SavedSave

Sales Executive Mango5 has an exciting new campaign, and we are seeking Highly motivated, energetic, and experienced sales executives to join our team. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives. This individuals duties will include: Executing and closing sales • Understanding the product and the respective features and benefits. • Initiate sales with potential customers over the phone and informing them about product features using scripts. • Building rapport with customers and using the need that Futurewise aims to address to close sales deals. • Effectively answering customers questions. • Accurately capturing customer and beneficiary information. • Understanding and operating within the regulatory frameworks for financial service providers. Maximising sales performance • Monitoring sales performance and identifying improvement opportunities. • Actively seeking customer feedback and raising reasons for not buying the product with the team leader. • Keep up to date on general developments in education that can be used on sales calls. • Make suggestions to the team leader on improvements to the script that can improve sales without detail. • Coaching less experienced staff on effective sales strategies. This role has the following requirements: Qualifications • Matric Certificate • Additional Qualifications Advantageous Experience • Experience as a telesales representative selling long term insurance products. • Proven track record of successfully meeting sales quota, preferably over the phone. • Experience in working with relevant computer programs and telephone systems is advantageous). Skills and behaviours • Fluency in English. • Ability to learn about products and services and describe/explain them to potential customers. • Excellent communication and interpersonal skills. • Moderately-tempered and able to handle rejection. • Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way. Working Hours : • Monday to Friday 8am to 5pm Remuneration: • Monthly basic: R6500 • Additional commission and incentive earnings. Benefits: • Medical Insurance • YouAssist Access to emergency response, trauma and home assist • Internal LMS access to online courses to aid with professional, writing, and personal development Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities ...Salary: RMin salary: 6500.Job Reference #: 201127

8mo

Mango5

Other

Customer Service Agent

SavedSave

Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy. Their duties will include: Describe the product benefits and features to potential customers • Describe the product to potential new customers. • Answer potential customers questions regarding the product to be taken to market. • Let customers or clients know about additional product features and benefits. • Continuously learn about the companys products/services and remain up to date with any changes. Convert potential customers into leads • Convert customer queries that are received into sales leads. • Meet personal sales targets and call handling quotas. • Follow communication procedures, guidelines and policies. Escalate/solve any challenges and issues that customers are raising • Identify common issues raised by potential customers related to the product or business. • Investigate and solve customer problems. • Escalate customer problems that need to be solved at a more strategic level. • Meet with management to discuss possible improvements to the companys customer service. This role has the following requirements: Qualifications • Matric Certificate Experience • A min of 1 year proven customer support experience or experience as a Client Service Representative. Skills • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication skills. • Ability to multi-task, prioritize and manage time effective Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R6500 • Additional commission and incentive earnings. Benefits: • Medical Insurance • YouAssist Access to emergency response, trauma and home assist • Internal LMS access to online courses to aid with professional, writing, and personal development Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129

8mo

Mango5

Other

Senior Sales Executive

SavedSave

Senior Sales Executive Mango5 has launching an exciting new campaign, and we are currently seeking to employ a Highly motivated, driven and experienced long term insurance Senior Sales Executive.The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives. This individuals duties will include: Executing and closing sales • Understanding the product and the respective features and benefits. • Initiate sales with potential customers over the phone and informing them about product features using scripts. • Building rapport with customers and using the need that Futurewise aims to address to close sales. • Effectively answering customer questions. • Accurately capturing information that customers provide. • Understand and operate within the regulatory frameworks for financial service providers. Maximising sales performance • Monitoring sales performance and identifying improvement opportunities. • Actively seeking customer feedback and raising reasons for not buying the product with the team leader. • Keep up to date on general developments in education that can be used on sales calls. • Make suggestions to the team leader on improvements to the script that can improve sales without detail. • Educate customers on the use of self-service to update policy details. • Coaching less experienced staff on effective sales strategies. This role has the following requirements: Qualifications • Matric Certificate. • Credit and Criminal Clear • RE5 exam passed within the past 2 years. • A minimum of 1 year selling long term insurance. • Experience in selling money-market instruments advantageous. Experience • Proven experience as a telesales representative selling long term insurance products. • Proven track record of successfully meeting sales quota, preferably over the phone. • Experience in working with relevant computer programs and telephone systems is advantageous). Skills and behaviours • Fluency in English. • Ability to learn about products and services and describe/explain them to potential customers. • Excellent communication and interpersonal skills. • Moderately-tempered and able to handle rejection. • Outstanding sales skills with the ability to resolve issues and address complaints in a level headed way. Working Hours : • Monday to Friday 8am to 5pm Remuneration: • Monthly basic: R8000 • Additional commission and incentive earnings. Benefits: • Medical Insurance • YouAssist Access to emergency response, trauma and home assist • Internal LMS access to online courses to aid with professional, writing, and personal development Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted appli...Salary: RMin salary: 8000.Job Reference #: 201128

8mo

Mango5

Other

Quality Assurance Agent

SavedSave

Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include: Verifying sales calls • Search for and listen to call recordings. • Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out. Conducting overarching quality assessment tasks • Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.). • Identify strengths, opportunities for improvement, and any compliance violations in customer interactions. • Conduct and complete investigations as and when required and provide reporting based on findings. • Provide detailed, insightful and constructive feedback on evaluations. • Enter quality assurance (QA) data into spreadsheets to track scores and trends. • Adhere to high levels of quality standards and meet monthly QA targets. Contribute to continuous improvement of quality in the unit • Conduct weekly feedback sessions with team leaders to discuss individual and team performance. • Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance. • Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance. • Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained. This role has the following requirements: Qualifications • Matric certificate or equivalent. Experience • QA experience in a call centre environment preferred. • Minimum of 2-years call centre experience in long term insurance. Skills and behaviours • Ability to work with minimum supervision, adapt to a changing environment quickly and think independently. • Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. • Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines. • Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes. • Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation. • Exhibit a professional manner in dealing with others and work to maintain constructive working relationships. Ability to handle multiple tasks in a production-driven environment. Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R7000 • Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130

8mo

Mango5

Other

Call Center Agent

SavedSave

Stonebridge debt management is hiring.Are you a self motivated hardworking call center agent? we are looking for you.Stonebridge debt management is a well established Debt review company situated in Bellville. Please email CV to warren@stonebridgedm.co.zaOnly candidates with Debt review experience will be considered.

1mo

Other

Save this search and get notified

when new items are posted!

Call Centre Jobs in Woodstock in Woodstock (2 results)

Results for Call Centre Jobs in Woodstock in Woodstock