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Results for team in "team" in Call Centre Jobs in Western Cape in Western Cape
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Responsibilities:Sell short-term insurance products (motor and household) telephonically.Achieve and exceed monthly sales targets and performance objectives.Ensure strict adherence to quality assurance and compliance standards.Manage productivity and operational efficiencies in line with business benchmarks.Handle objections professionally and resolve client concerns effectively.Build and maintain strong, long-term client relationships.Stay updated on new products, rate changes, regulatory updates and industry developments.Maintain compliance with FAIS Fit & Proper requirements.Adapt to changing operational requirements and business needs.Experience:Grade 12 (Matric)Minimum 2 years experience in:Outbound sales call centre environment ORFace-to-face sales with measurable targetsOutbound sales experience is essentialFinancial services experience (advantageous)RE5 qualification (advantageous)30 FAIS Credits (Short-Term Insurance) advantageousClear criminal and credit recordFluency in English and at least one additional South African official language.Knowledge & SkillsStrong understanding of financial services legislation and regulationsExcellent communication and negotiation skillsStrong objection-handling abilityComputer literacyResults-driven and target-orientatedStrong planning and organisational skillsAbility to treat customers fairly and ethicallyWhy join the team:Long-term career growth opportunities.A competitive salary.Commission.Medical aid and other benefits.
https://www.jobplacements.com/Jobs/O/Outbound-Sales-Consultant-Short-Term-Insurance-1275198-Job-Search-03-25-2026-04-37-05-AM.asp?sid=gumtree
9h
Job Placements
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My client a leading and well-known company based in Cape town requires the services of a Call Centre / Collections Supervisor as soon as possible.Main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring & training the Collection Agents and monitoring their performance to set targetsKey Results Areas CollectionsEnsure effective execution of approved collection strategies and develop and implement operating plans to support these strategies.Set and drive team and individual monthly, weekly, and daily targets and KPIs to effectively manage performance levels.Ensure that Collectors negotiate effectively with customers in line with payment amount as per terms of mandated campaigns.Set monthly collection incentives.Identify & resolve system queries relating to collections & debtors book.Ensure effective queue management.Drive the resolution of FPDs, Trace and PC queues via the branches.Conduct regular QA audits per Agent and develop action plan to improve performance.Ensure that weekly and monthly performance reviews are conducted, and action plans formulated to improve performanceExternal CollectionsEnsure unresolved outstanding balances are promptly handed over to the External Debt Collectors.Monitor and measure progress made with collection matters that are handed over.Resolve queries from External Debt Collectors timeously.Generate monthly external vendor invoices for sign-off by the Department HeadOptimization of work processesBe the escalation point for complaints and regulatory referrals and assist in the timely resolution of customer queries.Follow up, collaborate, and build partnerships with internal stakeholders (BMs, Sales, Credit Clerks & Service Specialist) to achieve shared objectives.Design and document internal credit collection processes.Improvement / Innovation: Identify shortcomings in exist
https://www.jobplacements.com/Jobs/C/Call-Centre-Collections-Supervisor-Northern-Suburb-1274109-Job-Search-3-21-2026-4-41-16-PM.asp?sid=gumtree
2d
Job Placements
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Responsibilities:Sell short-term insurance products (motor and household) telephonically.Achieve and exceed monthly sales targets and performance objectives.Ensure strict adherence to quality assurance and compliance standards.Manage productivity and operational efficiencies in line with business benchmarks.Handle objections professionally and resolve client concerns effectively.Build and maintain strong, long-term client relationships.Stay updated on new products, rate changes, regulatory updates and industry developments.Maintain compliance with FAIS Fit & Proper requirements.Adapt to changing operational requirements and business needs.Experience:Grade 12 Minimum 2 years experience in:Outbound sales call centre environment Outbound sales experience is essentialFinancial services experience (advantageous)RE5 qualification (advantageous)30 FAIS Credits (Short-Term Insurance) advantageousClear criminal and credit recordFluency in English and at least one additional South African official language.
https://www.jobplacements.com/Jobs/S/Sales-Consultant-1272545-Job-Search-03-17-2026-04-37-11-AM.asp?sid=gumtree
7d
Job Placements
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Customer Support Agent - HermanusJoin a fast-growing fintech authorised by the South African Reserve Bank.Hermanus, Western Cape (On Site) | R18 000 - R25 000 per monthAbout Our ClientThe client is a fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services with a focus on innovation, agility, and service excellence.The Role: Customer Support AgentThis role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound/outbound calls. It contributes to the business by ensuring a smooth and positive user experience through account guidance and troubleshooting. The main focus areas include assisting with onboarding, resolving queries, and maintaining customer trust through accurate communication.Key ResponsibilitiesPossess 1-3 years of experience in a customer support or online service role.Provide real-time support to customers via WhatsApp, Facebook, email, and phone.Assist users with onboarding and account verification queries.Troubleshoot technical or account-related issues with efficiency and empathy.Escalate unresolved issues to the relevant departments when necessary.Document customer interactions and maintain up-to-date records.Collaborate with compliance and operations teams to ensure seamless service delivery.Work scheduled shifts, including weekends and public holidays as required.About You1-3 years of experience in a customer support or online service role.Strong written and verbal communication skills.Confident using computers, mobile apps, and online chat tools.Calm and professional when handling high-pressure situations.Fast learner with excellent attention to detail.Team player with a proactive and responsible attitude.Comfortable working shifts, including weekends and holidays.
https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-Hermanus-1275043-Job-Search-3-25-2026-4-10-06-AM.asp?sid=gumtree
9h
Job Placements
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Customer Support RepresentativeMonatgue Gardens & Century City (2 Locations) We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.Responsibilities:Customer Support & Issue ResolutionServe as the first point of contact for customer inquiries via email, phone, and chat.Address and resolve customer concerns promptly and professionally.Escalate complex issues to the relevant teams when necessary.Maintain detailed records of customer interactions and resolutions.Order & Inventory SupportAssist customers with order tracking, returns, and exchanges.Collaborate with the logistics team to resolve shipping and inventory-related inquiries.Provide accurate product information and availability updates.Communication & Team CollaborationWork closely with sales and account management teams to ensure seamless customer experiences.Relay customer feedback to internal teams to improve products and services.Foster a positive and solution-oriented team environment.Reporting & Process ImprovementTrack and report common customer issues to identify trends and areas for improvement.Suggest process enhancements to improve efficiency and customer satisfaction.Key Skills:Strong problem-solving and conflict-resolution abilities.Excellent verbal and written communication skills.Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.Patience and empathy when handling customer concerns.Ability to multitask and prioritise in a fast-paced environment.Minimum Requirements:1 - 2 years of experience in customer support, retail, or a related role.A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).Experience with CRM or helpdesk software is a plus.Strong organisational skills and attention to detail.Ability to work independently and as part of a team.
https://www.jobplacements.com/Jobs/C/Customer-Support-Representative-Cape-Town-1196514-Job-Search-6-23-2025-4-21-45-AM.asp?sid=gumtree
9mo
Job Placements
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Minimum Requirements:1 2 years Contact Centre experience (essential)Minimum 6 months experience in Debt Collection6 months experience in Customer Service environmentsStrong telephone communication and client engagement skillsAbility to work within structured KPI and QA environmentsComfortable handling sensitive client informationLanguage Requirements:Candidates must be multilingual, with the ability to speak at least three or more South African languages. Examples include:EnglishisiZuluisiXhosaAfrikaansSesothoSetswanaSepediKey Responsibilities:Conduct outbound and inbound calls to beneficiaries regarding unclaimed benefits linked to policies or funds.Clearly explain the nature of the benefit and the claims process to beneficiaries.Perform identity verification and beneficiary checks in line with the applicable fund rules and compliance requirements.Assist clients in understanding and completing the required documentation to initiate claims.Guide beneficiaries through the next steps required to process claims successfully.Manage a portfolio of beneficiary cases and ensure accurate record keeping and updates.Meet daily and monthly performance targets, including:Call targetsCase management targetsQuality assurance (QA) standardsCompliance standardsProvide professional customer support and query resolution.Participate in face-to-face meetings with clients or stakeholders when required.Maintain strict adherence to data protection, confidentiality, and compliance standards.Work collaboratively with internal teams to resolve complex beneficiary cases.Key Competencies:Strong communication and interpersonal skillsHigh level of empathy and client careAbility to explain complex processes in simple termsAttention to detail and strong verification accuracyProfessional telephone etiquetteAbility to work under performance-driven environmentsStrong problem-solving abilityEthical conduct and confidentiality awareness Advantageous Experience:Experience dealing with financial services, pensions, insurance, or benefits administrationKnowledge of claims processes or beneficiary verificationExperience in regulated contact centre environments What We Offer:Competitive basic salaryPerformance-based commission structureStructured work environmentOpportunity to work in a role that helps beneficiaries access funds that rightfully belo
https://www.jobplacements.com/Jobs/T/Temporary-Unclaimed-Benefits-Consultant-1269000-Job-Search-03-05-2026-10-39-53-AM.asp?sid=gumtree
19d
Job Placements
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Key Responsibilities:Recruit and register students across all programmes (B2B, B2C, and Seta-related).Conduct school and corporate marketing, presentations, and fieldwork.Advise prospective students and guide them through the registration process.Manage walk-ins, calls, and email queries effectively.Participate in career expos and student events.Maintain accurate student records and update databases.Minimum Requirements:Matric (Grade 12)Diploma in Sales/Marketing/Student services or related field (advantageous)23 years experience in sales, marketing, or student recruitmentExperience in an educational institution (advantageous)Valid drivers licenseSkills & Competencies:Excellent verbal and written communicationConfident presenter with great interpersonal skillsTech-savvy with MS Office, Zoom/Teams familiarityStrong sales drive, organisational, and time-management skillsAdaptable, resilient, results-focused
https://www.jobplacements.com/Jobs/S/School-Marketer-1268422-Job-Search-03-04-2026-04-35-22-AM.asp?sid=gumtree
21d
Job Placements
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Call Centre AgentArea; Cape TownSalary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Cape Town area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are provided Minimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English language Ability to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Cape-Town-1265338-Job-Search-2-24-2026-3-14-28-AM.asp?sid=gumtree
1mo
Job Placements
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