Non EE/AA in Call Centre Jobs in Other

The position will be based in Exhilarate's top location-Morningside, Durban.

We are seeking enthusiastic and energetic Call Centre agents to join our team. You will need to be determined to succeed and progress through the stages into a leadership position.

This role will give you the opportunity to develop and maintain a long and successful career within our business.

The role involves selling financial products over the phone to customers throughout South Africa. Once you have mastered and understand all the fundamentals of the business, you will be required to teach, train and lead your own sales team.

All successful candidates will receive paid training. Our training will provide you with all the knowledge and tools you will need to be successful in our business.

Benefits:

• Excellent uncapped commission structure
• Excellent career progression opportunities
• Safe and friendly working environment
• Onsite kitchen
• Regular staff incentives

Non-negotiable requirements:

• Hardworking
• Passionate and motivated
• Outgoing and friendly
• Great communication skills
• Fluency in English and an additional language
• NQF level 4 or higher
• South African Identity document

Key Responsibilities:

• Apply firmware updates and security patches for Cisco, FortiGate, Juniper, and other key network devices.
• Conduct testing and validation before updates are deployed in live environments.
• Create and maintain scripts and automation workflows using Ansible and Python.
• Ensure best practices for mass configuration changes and network optimisation are followed.

What You will Need:
Certifications (preferred or in progress):

• CCNA (Cisco Certified Network Associate)
• CCNP (Cisco Certified Network Professional)

Technical Skills:

• Strong experience with patching and maintaining Cisco, FortiGate, and Juniper devices.
• Deep understanding of firewall policies, access control, and network security.
• Familiarity with BGP, OSPF, VLANs, STP, and other routing/switching protocols.
• Experience with network automation tools like Ansible and Python.

Soft Skills:

• Strong analytical and troubleshooting abilities.
• Ability to work independently and proactively.
• Excellent documentation and communication skills.

Bonus Experience:

• Background in enterprise or managed service provider (MSP) environments.
• Exposure to cloud platforms (AWS, Azure, GCP).
• Familiarity with SIEM tools and network monitoring solutions.

Responsibilities:
Contacting Debtors - Reach out to individuals that have outstanding debts via phone, email, or written communication.
Negotiating Payments: Work with debtors to arrange payment plans, negotiate settlements, and determine feasible payment options.
Monitoring Payments: Track and monitor payments to ensure debtors are meeting their obligations. Follow up on missed or late payments.
Documenting Interactions: Maintain accurate records of all communications and transactions with debtors for tracking purposes.
Customer Service: Provide a professional and empathetic approach to debtors, balancing firmness with understanding to maintain positive relationships.
Meet collections targets.

Requirements:
1 year Debt Collections experience.
Grade 12
Must be criminal and credit clear.

Job Description:

• Marketing of company to both existing and prospective clients.
• Establishing, building, and maintaining relationships with our various partners.
• Contract administration, feedback, and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within company.
• Meet/exceed targets.
• Data capturing.
• Follow up leads/queries.
• Scheduling fitments of company units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of company technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting the client within our SLAs.

Minimum Requirements:

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Computer literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.