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Company based in Kuilsriver, Cape Town
Position - Late Stage Collections Agent
The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives.
Main Activities:
Outbound SLA and work queues
Servicing outbound calls effectivelyAchieve daily collections targets and monthly KPA targets
Payment Negotiations
Effective negotiation to ensure account rehabilitation in an efficient and professional mannerPrevent account roll forward, reduce account balance in the respective service
Customer Service
To advise customers on product, legislative and account related queriesTo achieve customer satisfaction at all timesTo action customer instructions in an efficient and timeous mannerTo action administrative requirements related to customer account management
Adherence
Adhere to workforce schedule i.e. lunch and body breaksAdhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Qualification:
Must have a Senior Certificate – Grade 12
Experience:
Must have at least 2 years Late Stage Collections experience in the call centre environment
Functional Knowledge and Skills:
Software: Must be efficient in Account Management Debtor SystemsExcellent verbal & written communication skillsStrong problem solving and negotiation skillsUnderstanding of the Retail Credit Account Management businessAbility to work in a highly competitive and dynamic environmentAdditional Info:2018 to 2022 yearsSalary: RNegotiableJob Reference #: 1301984324
20d
ABC Worldwide
8
Our client is an industry leader in the debt review space, recognized as the top National Debt Review company for 2024 by their industry peers, after consistently ranking in the top 5 for the past five consecutive years. Their mission is to serve South African consumers struggling with debt, as they work with their clients to achieve financial freedom.
A fantastic opportunity has become available in their new business division, and we are seeking to appoint Lead Generation Consultants to support their vibrant call centre sales team.
No previous lead generation experience is required as full training will be provided. The training program is simple and concise.
Call centre experience is advantageous and preference will be given to candidates with previous exposure in a call centre environment, but it’s not essential.
The remuneration package is above market for similar roles and made up as follows:
Basic salary: R4000 per month
Commission: up to R4000 per month target based
Overtime when applicable
Total salary: R8000 per month OTE plus overtime
Commission is earned from the first week.
The position is available immediately. If you’re keen to interview for this exciting opportunity, please respond with a detailed CV to:
brandon@outsourcingsolutions.co.za
If you are not invited to interview within two weeks from applying, please accept that you were not shortlisted for the post.
8d
VERIFIED