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1
We are looking for a Strategic Partnerships Manager to join Facebook’s Mobile and Connectivity Partnerships team to bring the world closer together. Mobile Partnerships at Facebook is key to our mission to build community and bring the world closer together via connectivity and access. We are looking for a creative thinker to grow our partnerships across the EMEA mobile landscape. This presents a unique opportunity for you to help the incumbent telco companies to develop leading mobile-social experiences, contributing to the success of our family of apps by bringing more people to a faster internet. In this role you will work with leading telco partners across Europe, Middle East and Africa. The projects you will be involved in range from commercially advancing mobile experiences to fixed infrastructure developments. As the face of our brand, you will play a pivotal role in maintaining and improving our reputation in the mobile partner eco-system.
Responsibilities
Your typical scope covers the below items:
Driving our mobile partner strategy to support the continued successSustain, strengthen and expand our existing partnershipsEnable Facebook to achieve our goals through strong mutually beneficial partnershipsSupport new partners through launch process and liaise with FacebookTrack, analyze, and communicate key quantitative metricsBe a trusted contact for Facebooks key mobile application partnersAct as an internal and external advocate for our mobile partners
Minimum Qualifications
We believe to succeed in this role, youll need to following attributes:
Relevant experience working within or with the mobile industry (consulting, VAS or MFS provider)
Creativity - your creativity coupled with in-depth market knowledge enable you to spot opportunities and build out a compelling proposition that offers mutual valueNegotiation - negotiation skills help you navigate complex deals and understand legal language, thus you facilitate meaningful conversations that lead to closing dealsCollaboration - you deliver through other people and teams cross-functionally (XFN) because you work hard to understand their priorities and build relationships. At Facebook your internal partners will include Product, Engineering, Sales, Operations, Finance, Marketing, and LegalProject Management - you have experience with large international (multicultural) projects and are able to deliver on purposeInfluence - you can pitch effectively and appropriately engage the relevant XFN partners to help give life to those brilliant ideasStrategic thinking - define the joined partnership strategy for short , medium and long term success
Preferred Qualifications:
MBAExperience in product managementM...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MDI2MzY1MjQ/c291cmNlPWd1bXRyZWU=&jid=375074&xid=502636524
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Job Brief
An
initial 3-months limited duration contract. Could be extended, based on the
impact of the candidate.
To
offer support to customers who have questions, concerns, problems, or who want
to purchase a product or service. As a Sales and Customer Services Agent,
you know how to identify the needs of customers and resolve problems. You are
always professional, courteous, and polite even in stressful circumstances.
Responsibilities
– Primary accountability not limited to:
·
Communicate with current and potential clients via
telephone, email, online chat, or social media.
·
Listen attentively to questions and concerns and respond
promptly with a resolution according to company guidelines.
·
Maintain a courteous and calm manner at all times to
de-escalate stressful situations.
·
Document personal information to create, update, or adjust
customer accounts.
·
Prepare call-related information for purposes of reporting.
·
Provide and respond to feedback about any aspect of the job
or its duties.
·
Suggest products and services to clients based on their
requests and needs.
·
Answer inbound calls or generate outbound calls, log
tickets, and follow up on orders.
Requirements
·
1-2 years working experience in call centre or as a customer
service agent.
·
Proficiency with basic computer applications (MS Windows,
Word, Excel)
·
Excellent verbal and written communication skills
·
Ability to remain calm and composed in a fast-paced,
high-pressure environment.
·
Good empathy and listening skills to de-escalate situations
and identify the underlying issues of a problem.
·
Familiarity with (____) dialling systems.
·
Own transport advantageous.
Salary
·
Market
related.Please send us your CV to info@realbroadbandsolutions.co.za to apply.
6d
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Experienced and mature Telesales agent require in the
Long-Term Insurance environment. Candidate must have a high degree of maturity. The ideal client should have: Computer literacy, e.g. Excel, Word, Teams and
Zoom . Bilingual
·
South African ID or South African Work Permit. The successful candidate will enjoy training and mentoring. Will be able to rotate and work from home certain days and
other days from the offices in Fairland. Commission on different levels will be offered. Applications can be done via email to: info@lighthousefs.co.za
13d
Ads in other locations
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Our client based in Observatory at Black River Park is on the lookout for a well versed Operations Team Leader to join the Team.
Role Overview:
As an Operation Team Leader, your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team members, monitoring KPIs, and facilitating effective communication within the team and with other stakeholders.
Duties & Responsibilities include but not limited to are:
Take charge of all scheduling activities for your team, including work shifts and task assignments.Facilitate the training and onboarding of new team members, ensuring they are equipped with the knowledge and skills needed to excel in their roles.Schedule and lead regular team meetings to foster communication, share updates, and address any concerns or questions.Continuously monitor Key Performance Indicators (KPIs) and address any areas of concernCollaborate with Store Operation Managers to address operational challenges and implement solutions.Prepare regular reports on team performance, escalations, and operational issues for review by senior management.Ensure that team members adhere to company policies, procedures, and safety protocols
Qualifications and Skills:
Strong leadership and team management skills.Excellent communication and interpersonal skills.Proficiency in scheduling software and relevant tools.Ability to analyze data and make data-driven decisions.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDMzNjkxMDY4P3NvdXJjZT1ndW10cmVl&jid=1704519&xid=1433691068
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Looking for a Call centre manager
As an Call centre manager , your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team members, monitoring KPIs, and facilitating effective communication within the team and with other stakeholders.
Duties & Responsibilities include but not limited to are:
Take charge of all scheduling activities for your team, including work shifts and task assignments.Facilitate the training and onboarding of new team members, ensuring they are equipped with the knowledge and skills needed to excel in their roles.Schedule and lead regular team meetings to foster communication, share updates, and address any concerns or questions.Continuously monitor Key Performance Indicators (KPIs) and address any areas of concernPrepare regular reports on team performance, escalations, and operational issues for review by senior management.Ensure that team members adhere to company policies, procedures, and safety protocols
Qualifications and Skills:
Strong leadership and team management skills.Excellent communication and interpersonal skills.Proficiency in scheduling software and relevant tools.Ability to analyse data and make data-driven decisions.Please forward your CV to admin@ubuntufibre.co.zaPlease do not apply if you do do not meet the requirments
13d
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Sales consultancy positions available.Must be well spoken.Excellent customer care skills.Training provided, matriculants welcome to apply.
21d
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Hi we at remedy debt are looking to employ money hungry individuals that can grow with our business. We are based in Athlone Cape town.we are currently looking for: employees with debt review experience knowledge on maximus multiple languages advantageous we are also looking for non experienced employees that can be trained by us that have a willingness to learn and strong negotiation skills.email your cv to: hr@remedydebt.co.za/ whatsapp me to 0633433535
22d
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3iSolutions Open DayPlace: Block E, Ground Floor, The Boulevard Office Park, 42 Searle Street, Woodstock, 7925Att: Amanda Date: 26 April 2024 (FRIDAY) Time: 11:00amWe are looking for UK
EXPERIENCED CUSTOMERCARE AGENTS to join our family. Do
you, a family member or a friend have UK CUSTOMER CARE EXPERIENCE?Join us on Friday, bring your resume and a POSITIVE attitude
8h
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