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Results for all the jobs in Call Centre Jobs in Gauteng
1
We are looking for a Strategic Partnerships Manager to join Facebook’s Mobile and Connectivity Partnerships team to bring the world closer together. Mobile Partnerships at Facebook is key to our mission to build community and bring the world closer together via connectivity and access. We are looking for a creative thinker to grow our partnerships across the EMEA mobile landscape. This presents a unique opportunity for you to help the incumbent telco companies to develop leading mobile-social experiences, contributing to the success of our family of apps by bringing more people to a faster internet. In this role you will work with leading telco partners across Europe, Middle East and Africa. The projects you will be involved in range from commercially advancing mobile experiences to fixed infrastructure developments. As the face of our brand, you will play a pivotal role in maintaining and improving our reputation in the mobile partner eco-system.
Responsibilities
Your typical scope covers the below items:
Driving our mobile partner strategy to support the continued successSustain, strengthen and expand our existing partnershipsEnable Facebook to achieve our goals through strong mutually beneficial partnershipsSupport new partners through launch process and liaise with FacebookTrack, analyze, and communicate key quantitative metricsBe a trusted contact for Facebook's key mobile application partnersAct as an internal and external advocate for our mobile partners
Minimum Qualifications
We believe to succeed in this role, you'll need to following attributes:
Relevant experience working within or with the mobile industry (consulting, VAS or MFS provider)
Creativity - your creativity coupled with in-depth market knowledge enable you to spot opportunities and build out a compelling proposition that offers mutual valueNegotiation - negotiation skills help you navigate complex deals and understand legal language, thus you facilitate meaningful conversations that lead to closing dealsCollaboration - you deliver through other people and teams cross-functionally (XFN) because you work hard to understand their priorities and build relationships. At Facebook your internal partners will include Product, Engineering, Sales, Operations, Finance, Marketing, and LegalProject Management - you have experience with large international (multicultural) projects and are able to deliver on purposeInfluence - you can pitch effectively and appropriately engage the relevant XFN partners to help give life to those brilliant ideasStrategic thinking - define the joined partnership strategy for short , medium and long term success
Preferred Qualifications:
MBAExperience in product managementM...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MDI2MzY1MjQ/c291cmNlPWd1bXRyZWU=&jid=375074&xid=502636524
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23d
Ads in other locations
1
Responsibilities for this position
Responsible and accountable for 4G/5G Quality of service in 1 area of NetworkEnsure improvement of OSS/DT/Crowd-source KPIs and ensure compliance to KPI targetProvide monthly capacity requirement analysisPerform Monthly benchmarks analysis and optimization recommendations
Knowledge & Experience required
At least 5 years experience as a 5G optimization engineerExtensive knowledge of 4G/5G mobile networks architectureProficient in Network Quality of service KPIs analysisTroubleshooting for Availability, Accessibility, retain-ability, mobility, performance issueson 4G VoLTE and PSExpert in 4G/5G parameters and features.Drive test and MR analysis experience.Quality of presentation5G knowledge is a plusExperience in 5G shutdown project is a plus
Personal Traits / attributes and any other requirements
Precise and details orientedGood customer contactHard workingPassionate about optimization and KPIs.
By clicking Apply you confirm that:
By the Candidate submitting any personal information to the Company, the Candidate unconditionally and voluntarily, consents to the processing of the submitted personal information for the purposes of:finding the Candidate employment and in this regard, matching your submitted information with our client’s job specifications;conducting appraisal checks, including employment history, criminal record, educational history, qualification and skills checks and credit checks;presenting you as a suitable candidate to our Clients.The Candidate agrees and consent that the Candidate’s personal information may be processed by, or on behalf of the Company for the purposes set out herein.The Candidate agrees that the Candidate will update their personal details with the Company in the event that any personal information may change and/or have to be updated.The Candidate hereby agrees and consents that the Company may retain their personal information for a period not exceeding 5 (five) years. Thereafter, the Company may request consent from the Candidate to retain the Candidate’s personal information for an extended period.The Candidate is hereby referred to the Company’s privacy policy available at www.isilumko.co.za, which the Candidate hereby agrees to.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjAwMjQ5MzQ2P3NvdXJjZT1ndW10cmVl&jid=1144184&xid=4200249346
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23d
1
Responsibilities
EHS, ECC on site check with SubconsQuality Spot check of installed linksEquipment management controlFault finding and rectification on MW linksDaily update management
Qualifications, experience and knowledge:
2-3 years site roll out experience , including equipment installation & commissioning & troubleshooting, and Quality inspectionClimb tower is required with certificate and PPEDriving license South African
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDQ0ODc1MjcyP3NvdXJjZT1ndW10cmVl&jid=1555881&xid=3044875272
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23d
1
TRAINING / CERTIFICATION / QUALIFICATION / PROFESSIONAL REGISTRATION TO BE PROVIDED
BY THE EMPLOYEE
Electrical Power generation system and backup certification / qualificationTelecommunication Bachelor Degree or equivalent as an advantageAny other valid and relevant / required and / or additional qualifications / training and / orcertification the candidate can present with proof is an advantageSouth African National
Purpose and Responsibilities for this position
Prepare reportingConfirm equipment availability localManage the delivery weekly / monthly teams and partners (Sub-cons) planning.Manage the site acquisition team through to site acceptanceCustomer and internal reporting at all levelsDefine and provide monthly KPIs for team members performance assessmentLead War room teams during site activities, ensure interfacing with field teams, and third party network elements representative Please list the 1. Knowledge & 2. Experience required and / or preferred for this
Knowledge & Experience required and / or preferred for this position
5+- in Mobile Network industryExperience managing department team of 10+- people Maintain and build client relationshipKnowledge of Site Installations from Technical and Rollout sideKnowledge of site upgrades and installations on power and backup systemsStrong problem solving
Personal Traits / attributes and any other requirements
communication and negotiation SkillsLeadership and Management SkillsAbility to think and reason criticallyTime Management with the ability to identify task that must take priorityResilient towards pressure and project demands
By clicking Apply you confirm that:
By the Candidate submitting any personal information to the Company, the Candidate unconditionally and voluntarily, consents to the processing of the submitted personal information for the purposes of:finding the Candidate employment and in this regard, matching your submitted information with our client’s job specifications;conducting appraisal checks, including employment history, criminal record, educational history, qualification and skills checks and credit checks;presenting you as a suitable candidate to our Clients.The Candidate agrees and consent that the Candidate’s personal information may be processed by, or on behalf of the Company for the purposes set out herein.The Candidate agrees that the Candidate will update their personal details with the Company in the event that any personal information may change and/or have to be upda...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NTA3NjI4Nj9zb3VyY2U9Z3VtdHJlZQ==&jid=1544513&xid=65076286
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23d
1
TRAINING / CERTIFICATION / QUALIFICATION / PROFESSIONAL REGISTRATION TO BE PROVIDED BY THE EMPLOYEE:
1. Telecommunication Bachelor Degree or equivalent as a minimum2. Any other valid and relevant / required and / or additional qualifications / training and/ or certification the candidate can present with proof is an advantage
POSITION GUIDE AND JOB SPECIFICATION
1. EHS, ECC on site check with Subcons2. Quality Spot check of installed links3. Equipment management control4. Fault finding and rectification on MW links5. Daily update management
Knowledge & Experience required and / or preferred for this position:
2-3 years MW project roll out experience , including MW equipment installation & commissioning & troubleshooting, and QualityinspectionClimb tower is required with certificate and PPEDriving license South AfricanCommunication and Negotiation SkillsLeadership and Management SkillsAbility to think and reason criticallyTime Management with the ability to identify task that must take priorityResilient towards pressure and project demand
By clicking Apply you confirm that:
By the Candidate submitting any personal information to the Company, the Candidate unconditionally and voluntarily, consents to the processing of the submitted personal information for the purposes of:finding the Candidate employment and in this regard, matching your submitted information with our client’s job specifications;conducting appraisal checks, including employment history, criminal record, educational history, qualification and skills checks and credit checks;presenting you as a suitable candidate to our Clients.The Candidate agrees and consent that the Candidate’s personal information may be processed by, or on behalf of the Company for the purposes set out herein.The Candidate agrees that the Candidate will update their personal details with the Company in the event that any personal information may change and/or have to be updated.The Candidate hereby agrees and consents that the Company may retain their personal information for a period not exceeding 5 (five) years. Thereafter, the Company may request consent from the Candidate to retain the Candidate’s personal information for an extended period.The Candidate is hereby referred to the Company’s privacy policy available at www.isilumko.co.za, which the Candidate hereby agrees to.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTgwOTE4MjUwP3NvdXJjZT1ndW10cmVl&jid=1544531&xid=2980918250
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23d
1
CONDITIONAL REQUIREMENTS TO QUALIFY FOR THE POSITION
QUALIFICATION
1. Trade tested Electrician2. 3 Phase wireman's license (Installations Electrician) (advantageous)3. Any other valid and relevant / required and / or additional qualifications / training and / orcertification the candidate can present with proof is an advantage4. Qualified to climb towers and do spot checks.
PURPOSE AND RESPONSIBILITIESFOR THIS POSITION
On site electrical power system and battery InstallationsOn site electrical installationsDo site quality checks and up skill Site Engineers on quality and safe installations procedurePerform or assist with on site fault finding
KNOWLEDGE & EXPERIENCE REQUIREAND / PREFFERED FOR THIS POSITION
At least +-5 years Electrical site installations Sound 3 Phase Electrical Installations experience within Telecoms industry. On site electrical power system and battery Installations essential within the Telecoms industry.Up-to-date SANS knowledgeQuality Management
Personal Traits / attributes and any other requirements
Precise and details orientedTeam player and be able to work independently Ability to transfer skills and knowledgeGood customer contactHard working
By clicking Apply you confirm that:
By the Candidate submitting any personal information to the Company, the Candidate unconditionally and voluntarily, consents to the processing of the submitted personal information for the purposes of:finding the Candidate employment and in this regard, matching your submitted information with our client’s job specifications;conducting appraisal checks, including employment history, criminal record, educational history, qualification and skills checks and credit checks;presenting you as a suitable candidate to our Clients.The Candidate agrees and consent that the Candidate’s personal information may be processed by, or on behalf of the Company for the purposes set out herein.The Candidate agrees that the Candidate will update their personal details with the Company in the event that any personal information may change and/or have to be updated.The Candidate hereby agrees and consents that the Company may retain their personal information for a period not exceeding 5 (five) years. Thereafter, the Company may request consent from the Candidate to retain the Candidate’s personal information for an extended period.The Candidate is hereby referred to the Company’s privacy policy available at www.isilumko.co.za, which the Candidate hereby agrees to.
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https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTYwOTM0ODQ2P3NvdXJjZT1ndW10cmVl&jid=1540398&xid=1960934846
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23d
1
Our client based in Observatory at Black River Park is on the lookout for a well versed Operations Team Leader to join the Team.
Role Overview:
As an Operation Team Leader, your primary responsibility is to lead and manage your team to ensure the smooth operation of our department. You will play a critical role in handling scheduling, training new team members, monitoring KPIs, and facilitating effective communication within the team and with other stakeholders.
Duties & Responsibilities include but not limited to are:
Take charge of all scheduling activities for your team, including work shifts and task assignments.Facilitate the training and onboarding of new team members, ensuring they are equipped with the knowledge and skills needed to excel in their roles.Schedule and lead regular team meetings to foster communication, share updates, and address any concerns or questions.Continuously monitor Key Performance Indicators (KPIs) and address any areas of concernCollaborate with Store Operation Managers to address operational challenges and implement solutions.Prepare regular reports on team performance, escalations, and operational issues for review by senior management.Ensure that team members adhere to company policies, procedures, and safety protocols
Qualifications and Skills:
Strong leadership and team management skills.Excellent communication and interpersonal skills.Proficiency in scheduling software and relevant tools.Ability to analyze data and make data-driven decisions.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDMzNjkxMDY4P3NvdXJjZT1ndW10cmVl&jid=1704519&xid=1433691068
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23d
1
Responsibilities
• The Site supervisor’s role will involve supervising ASP installations specifically covering, RF/RAN and TX fault-finding e.g. VSWR, sector swaps, tilts, replacing connectors, RF cabling, IF cabling, swapping rectifier modules, install and correct SAM environmental alarms, integration and testing on the Radio Access Network and Transmission Network.
• Check that Site Installation Engineer or Installer is able to deliver the service accordance to client quality standards.
• Escalate poor OHS performance to the Local Sourcing Manager
• Test equipment knowledge – site master, PIN tester, optic fibre power meter, E1 tester, fibre light source
• Perform preventative maintenance on RF/RAN & MW sites.
• Perform Quality measures and Audits.
• Oversee and identify the possible risks that may affect H&S, work flow, quality, performance, etc, and must report all risks identified on time in the proper means of communication to urgency.
• Civil work builds: to perform quality inspections on New Site Builds in Accordance to client and customer quality standards.
• Deliver specific ASP developed Instructor Lead Training for services Site Engineering and Installation
Qualifications, experience and knowledge:
Technical Trade Certification in Electrical/Mechanical Engineering N3 to N6;Accredited Qualification/Certification e.g. wireman’s license; computer programming/networkingThe ideal candidate will have a minimum of 3 to 5 years’ experience in RF maintenance, fault finding, integration, installation and testing experience.Computer literate.NQF level 4 qualification and experience / training in RAN / Transmission equipment.The position requires the ability to work independently as well as within a team.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDE5MjU2MjE/c291cmNlPWd1bXRyZWU=&jid=355030&xid=241925621
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23d
1
TRAINING / CERTIFICATION / QUALIFICATION / PROFESSIONAL REGISTRATION
Grade 12 or equivalentTelecommunication Bachelor Degree or equivalent as a minimum will beAny other valid and relevant / required and / or additional qualifications / training and / or certification the candidate can present withproof is an advantage
JOB SPECIFICATION
TN Nodes checks and upgrades
CTN Node needs to checked that there is enough physical resources available for us to be able to implement and integrate forecast link build1G/10G sfp availabilityCTN port AvailabilityCTN Node Upgrades need to be requested in time so that it does not delay the months build forecast. Request CTN Upgrades from RegionalMTN Team and ensure upgrade has been approved and scheduled before link build. Ensure that CTN Pre-configs have been completed before or on the day of Link Build. Configure relevant DCN gateways have been configured to ensure remote connectivity of nodes and remainingAviat infrastructure. Confirm that relevant ctn ports and Mw Idu ports are in a UP state after onsite teams completed the fiber patch work onsite.
Request and verify CTN Designs
Request CTN Designs from relevant 3rd Party Vendor based upon the Link Build Forecast for the month.Ensure CTN Designs have been verified and accurately vetted before submitting to Remedy.Verified CTN Designs to be Uploaded and email request needs to be sent to Regional MTN TEAM for Approval.
FLLD Designs
Incorporate the Approved CTN Design into the FLLD docMw IDU Layout and Port availability must be confirmed.Mw IDU and CTN Router Inter-connectivity needs to be carefully analysed so that we do not exhaust Node Resources unnecessarily.
CTN integration
CTN Link integration verification for CMOD SubmissionMw Link has been Integrated as per appoved FLLD
Experience required
2-3 years MW transmission experience within the CTN supervisor role Client LiaisonsPrevious experience with MTN Telecoms projectsSouth African
By clicking Apply you confirm that:
By the Candidate submitting any personal information to the Company, the Candidate unconditionally and voluntarily, consents to the processing of the submitted personal information for the purposes of:finding the Candidate employment and in this regard, matching your submitted information with our client’s job specifications;conducting appraisal checks, including employment history, criminal record, educational history, qualification and skills checks and credit checks;present...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NDcxMzIxNzk/c291cmNlPWd1bXRyZWU=&jid=1555880&xid=947132179
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23d
1
* must have digital literacy* good communication skills* proficient in two or more languages* quality telephone etiquette when interacting on various communication channels(inbound and outbound calls)* high-performance and work well under pressure* resolve customer queries* data capturing* 1-2 years sales experience
1mo
1
3iSolutions Open DayPlace: Block E, Ground Floor, The Boulevard Office Park, 42 Searle Street, Woodstock, 7925Att: Amanda Date: 28 March 2024 (THURSDAY) Time: 11:00am We are looking for UK EXPERIENCED CUSTOMER CARE AGENTS to join our family. Do you know a friend or family member that has International Telco experience? Do They have upselling experience? Ask them to join us, bring their resume and a POSITIVE attitude
2d
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