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Project Coordinator The Project Coordinator supports the planning, execution, and delivery of BPO projects and client campaigns. This role ensures timelines, resources, reporting, and communication streams are effectively coordinated across internal teams and clients. The Project Coordinator plays a key role in keeping projects on track, maintaining documentation, and supporting operational readiness. Key ResponsibilitiesProject & Campaign CoordinationSupport end-to-end coordination of BPO projects and client campaigns.Assist with project plans, timelines, milestones, and deliverables.Track project progress and highlight risks, delays, and dependencies.Coordinate cross-functional teams including operations, QA, training, WFM, IT, and recruitment.Ensure project tasks are assigned and completed within deadlines.Client & Stakeholder SupportSupport client onboarding and campaign launch activities.Prepare materials and schedules for client meetings (WBRs, MBRs, QBRs).Capture meeting minutes and track action items.Maintain regular communication with internal and external stakeholders.Support client reporting and status updates.Operational ReadinessCoordinate setup requirements for new campaigns (systems, dialers, access, scripts, training schedules).Liaise with training and QA teams to ensure readiness before go-live.Track hiring, training, and onboarding progress for new projects.Ensure SOPs and process documents are updated and distributed.Reporting & DocumentationMaintain project documentation, trackers, and dashboards.Compile performance and progress reports.Track KPIs, SLAs, and deliverables against targets.Maintain risk and issue logs with mitigation actions.Ensure document control and version management.Process & Quality SupportAssist with process improvement initiatives.Monitor adherence to project governance standards.Support audit and compliance documentation requirements.Help standardize templates and workflows. Required Skills & CompetenciesStrong project coordination and administrative skills.Experience in BPO / call center / outsourcing environments.Excellent organizational and time management abilities.Strong stakeholder communication skills.Ability to manage multiple projects simultaneously.High attention to detail and follow-through.Problem-solving and risk awareness mindset.Ability to work in fast-paced, deadline-driven environments. Technical Skills(Proficient https://www.executiveplacements.com/Jobs/P/Project-Coordinator-1262152-Job-Search-02-12-2026-23-00-15-PM.asp?sid=gumtree

Executive Placements

Bo-Kaap

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ENVIRONMENT:Are you passionate about data, analytics, and turning complex marketing performance insights into clear, actionable recommendations? Then join our client who is a purpose-driven Australian insurance company launching a new brand and seeking a Marketing Analyst based in South Africa. The role focuses on owning marketing analytics, tracking, and integrated reporting across the digital ecosystem, translating complex performance data into clear, actionable insights to optimise and elevate digital marketing performance across channels. The Marketing Analyst will own marketing measurement and insight generation, maintaining tracking infrastructure and measurement frameworks while delivering integrated performance dashboards across multiple platforms. Working closely with internal teams and external agencies, the role ensures data accuracy, analyses performance drivers, supports campaign optimisation, and provides visibility across acquisition and conversion funnels to enable faster, data-driven marketing decisions. DUTIES:Marketing Analytics & MeasurementOwn and optimise tagging and digital measurement across GA4, GTM, and UTM frameworks.Maintain the marketing measurement framework and GA4 tagging dictionary.Define and validate all campaign tracking requirements with the Digital Marketing Specialist.Build and maintain GA4 dashboards and custom reporting views.Develop detailed marketing performance dashboards in Power BI, integrating campaign, lead, conversion, and spend data. Marketing Reporting & Performance MonitoringDeliver daily, weekly, and monthly marketing performance dashboards and reports.Track results against KPIs, identify trends and variances, and highlight efficiency improvement opportunities.Build integrated marketing performance reports across channels and platforms.Collaborate with the Business Intelligence team to enhance Qlik Sense dashboards.Partner with the call centre team to understand lead quality and feed operational insights into marketing performance analysis. Campaign Performance AnalysisAnalyse cross channel campaign performance and diagnose what’s driving results.Evaluate CPL, CPS, conversion rates, cancellation rates, and ROI.Present clear, actionable insights and recommendations to guide media investment and channel strategy. Competitor & Market InsightsMonitor competitor digital activity and indicative media spend.Prepare quarterly competitor and market performance reviews to support planning and channel optimisation. Customer Experience & Brand TrackingAnalyse NPS, customer feedback, brand tracking studies, an https://www.executiveplacements.com/Jobs/M/Marketing-Analyst-Remote-1260863-Job-Search-02-10-2026-03-00-17-AM.asp?sid=gumtree

12d

Executive Placements

George

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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include: Verifying sales calls • Search for and listen to call recordings. • Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out. Conducting overarching quality assessment tasks • Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.). • Identify strengths, opportunities for improvement, and any compliance violations in customer interactions. • Conduct and complete investigations as and when required and provide reporting based on findings. • Provide detailed, insightful and constructive feedback on evaluations. • Enter quality assurance (QA) data into spreadsheets to track scores and trends. • Adhere to high levels of quality standards and meet monthly QA targets. Contribute to continuous improvement of quality in the unit • Conduct weekly feedback sessions with team leaders to discuss individual and team performance. • Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance. • Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance. • Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained. This role has the following requirements: Qualifications • Matric certificate or equivalent. Experience • QA experience in a call centre environment preferred. • Minimum of 2-years call centre experience in long term insurance. Skills and behaviours • Ability to work with minimum supervision, adapt to a changing environment quickly and think independently. • Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. • Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines. • Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes. • Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation. • Exhibit a professional manner in dealing with others and work to maintain constructive working relationships. Ability to handle multiple tasks in a production-driven environment. Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R7000 • Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130

10mo

Mango5

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"call centre campaigns" in South Africa

call centre campaigns in South Africa (124 results)

Results for call centre campaigns in "call centre campaigns" in South Africa in South Africa