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Job description
Our financial group
is currently seeking vibrant, target driven call centre agents for our Debt
Review Department.
Requirements:
Min of Grade 12/
Matric Certificate.
1 year
telemarketing/ sales experience in a Debt Review Position
Must have experience
with Idocs
Must have a clear
command of English. Ability to speak more than one South African language.
Must be computer
literate (compulsory)·
The individual must
be professional, great communication skills, a high level of accuracy and the
ability to go over and beyond to succeed.·
Abilities:- Demonstrate the ability to
meet and/or exceed determined sales targets, ability to build strong client
relationships telephonically, Very strong sales and persuasion skills, Strong
and flexible personality, Excellent client service skills, Excellent verbal and
written communication skills, Excellent listening skills, Excellent problem
solving and objection handling skills.
Job Type: Full-time
Salary : R4 500,00
Working Hours :
Monday to Friday 08:00 to 16:30
1d
Ads in other locations
1
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Leading a team within the Outbound and telemarketing Call Centre to meet business requirementsTo guide and support team membersSetting, measuring and meeting performance targets for speed, efficiency, sales and quality for the teamDriving operational and technological efficiencies within the teamManaging the daily running of the teamMonitor team members performance against target on a day-to-day basis, and implement changes where appropriateEnsure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.Handling difficult customer complaints or enquiriesDrive quality control and ensure corrective action are taken where requiredAnalyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.Forecasting capacity against plan on a weekly/monthly basisEnsure adherence to the operational policies and proceduresParticipating in the recruitment and selection of staffMonitor performance on regular basis and provide constructive feedbackPro-actively encourage high performance at all timesEnsure all staff issues are dealt with appropriately and within a timely fashionEnsure all daily, weekly and monthly workloads are completedMotivating, developing and retaining staffIdentifying staff training needs and planning of training sessionsAdhering to all HR policies and proceduresMonitor performance on regular basis and provide constructive feedback
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1909587599?source=gumtree
2d
1
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1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times
3. People Management
- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures
4. Health and Safety Compliance.
- Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
https://www.ditto.jobs/job/gumtree/3398722366?source=gumtree
2d
2
R 350
SavedSave
Yealink VoIP SIP T31G - Gigabit IP Phone with
2 Lines R350 Non-NegotiableCommonly used in:* Home & Offices* TeleMarketing CallCenters* Support CallCenters
Key Features and Benefits
• Yealink HD Voice
• 2.3” 132x64-pixel graphical LCD with
backlight
• Dual-port Gigabit Ethernet
• PoE support – Power Over Ethernet
• Opus codec support
• Up to 2 SIP accounts
• Local 5-way conferencing
• Support EHS Wireless Headset
• Unified Firmware
• Support YDMP/YMCS
• Stand with 2 adjustable angles
• Wall mountable
Condition: UsedStock Availability: 3 Units
Call / WhatsApp:
+27786411181
1mo
2
R 350
NEGOTIABLE
SavedSave
Sango Technologies S300 SIP VoIP PoE Phone like Yealink |
Plug & Play like Yealink Phone @ R350 Non-Negotiable with 12months guarantee. Duplicate of Yealink -Firmware Yealink- Configuration as Yealink - Easy to use like YealinkCommonly used in: * Home & Offices * Telemarketing CallCenters * Support CallCenters PoE – Power Over Ethernet ·Voip Phone Stock Availability: 117 Units (minimum sale of 5items) Call or WhatsApp : +27786411181
1mo
2
R 350
NEGOTIABLE
SavedSave
Yealink Enterprise IP Phone VoIP / SIP-T40P PoE Phone @
R350 Non-Negotiable
The SIP-T40P is a feature-rich SIP phone for enhancing
daily business processes and operations.
With programmable keys, the SIP-T40P boasts extensive
productivity-enhancing features such as Power over Ethernet (PoE) support,
superb high definition (HD) sound quality and a rich visual experience.
The phone utilizes industry-standard encryption protocols
for users to provision and perform software upgrades both in-house and
remotely.
Commonly used in:
* Home & Offices
* TeleMarketing CallCenters
* Support CallCenters
Phone Features:
3 VoIP / SIP accounts
One-touch speed dial, redial
Call forward, call waiting
Call transfer, call hold
Call return, group listening, SMS
Mute, auto answer, DND
3-way conference call
Direct IP call without SIP proxy
Ring tone selection/import/delete
Hotline, emergency call
Set date time manually or automatically
Dial Plan
XML Browser
Action URL/URI
RTCP-XR (RFC3611),VQ-RTCPXR(RFC6035)
Condition: Used
Stock Availability: 3
UnitsPrice: R350 Non-Negotiable
Call / WhatsApp:
+27786411181
1mo
2
R 350
NEGOTIABLE
SavedSave
Yealink Enterprise HD Gigabit IP / VoIP /
SIP Phone (With PoE) R350 Non-Negotiable
The Yealink T23G
is Yealink’s entry level & cost effective IP phone with dual gigabit Ethernet IP ports and is ideal for office
environments. Yealink T23G
offers an intuitive and easy to use user interface, up to 3 x SIP accounts, a
2.7” 136×64 Pixel backlight display and HD voice.Commonly used in:* Home & Offices* TeleMarketing CallCenters* Support CallCenters
Yealink
T23G Features:
·
2.7″ 136×64 pixel back light LCD display
·
2 x Ethernet ports
10/100/1000 PoE support
·
3 x SIP accounts
·
3 x Line keys
·
Wall-mountable
·
PoE – Power Over Ethernet
·
Plug & Play or Plug & Go Type of Office Phone (Just
Connect to Your Router & Connect your SiP/VoIP Account & Start
Dialing/Receiving Calls)
·
High definition voice support
·
Condition: Used
Stock Availability: 34 UnitsR350 Non-Negotiable
Call or WhatsApp: +27786411181
1mo
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