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URGENT
We are looking for a 2x Loan Consultants that loves
to work with customers and can work with numbers.
Candidates must be located in Hammanskraal and close
surroundings.
Description of Sales Consultant:
*Good oral and written communication skills
*Attention to details
*Fluent in English
*Good listening skills
*Admin oriented
*Knowledge about cash loans
*Basic knowledge about Bank Statements
*Target Driven
*Good customer services
*Punctuality
* Experience with NuPay, Alps and Delfin Software
Starting Training Salary will be R4,600 p/m depending on
experience.
Candidates must be located in Hammanskraal
and close surroundings.
If you can relate yourself to the above requirements & description,
kindly send your CV to financials.vacancies@gmail.com
6d
Northern Pretoria
URGENT
We are looking for a Loan Consultant that loves to
work with customers and can work with numbers.
Candidate must be located in Mamelodi and close
surroundings.
Description of Sales Consultant:
*Good oral and written communication skills
*Attention to details
*Fluent in English
*Good listening skills
*Admin oriented
*Knowledge about cash loans
*Basic knowledge about Bank Statements
*Target Driven
*Good customer services
*Punctuality
* Experience with NuPay, Alps and Delfin Software
Starting Training Salary will be R4,600 p/m depending on
experience.
Candidate must be located in Mamelodi
and close surroundings.
If you can relate yourself to the above requirements & description,
kindly send your CV to financials.vacancies@gmail.com
4d
Mamelodi
Results for customer service in Accounting & Finance Jobs in Pretoria / Tshwane
1
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CLAIMS CONSULTANT
INTRODUCTION
An underwriting management company situated in Pretoria is seeking a dynamic Claims Consultant with at least 5 years’ experience in mechanical warranty claims to join their team.
QUALIFICATIONS AND EXPERIENCE
Minimum education (essential):
National Senior Certificate
Minimum applicable experience (years):
5 years’ experience
Skills and knowledge (essential):
MS OfficeMS Outlook (Excellent email étiquette)Technical and mechanical experience relating to the motor industry is a must
Other:
Working hours 08h00 – 16h30
Skills and knowledge (desirable):
Very good communication skills, verbal and written and must be able to communicate with peopleBe able to work under pressureBe able to process large amounts of data with great care and attention to detailMust be self-motivated and on timeBe a team player and be able to plug into the bigger picturePrevious customer service experience is a mustPrevious experience in the insurance and motor industry is a must
Key Performance Areas
Receiving phone calls from customers/workshops relating to claimsCapturing all claims data onto systemLiaise with workshop dealers regarding mechanical warranty claimsLoading and verification of paymentsProcessing of claimsAny other tasks allocated by senior management
REMUNERATION
Market related (Pension fund contribution)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NDQzMDQwOTY/c291cmNlPWd1bXRyZWU=&jid=1319953&xid=944304096
3d
1
If you have some customer service experience or looking for your 1st permanent job, fluent in English and available to start on 25 August 2023, then this is for you!!!!!!
Our short term insurance client is on the lookout for excellent communicator, attentive listener, money hungry, goal driven, ambitious and energetic individuals to join their team! Trained to be a Lead Warmer / Generator.
Must have a Matric
Clear criminal record and clear ITC (Credit)
Able to work under pressure
Flexible
Adaptable
Quality orientated
Strategic
Able to persuade others
Persistent
Professional
If you meet these requirements, please send me your CV, ID copy, Matric copy and contacts for reference checks if you have any work experience
We only looking for applicants who are Serious :-)
Basic and uncapped performance based commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDQyMzM5OTkwP3NvdXJjZT1ndW10cmVl&jid=1679719&xid=1442339990
3d
1
Our client in the insurance industry is looking for assertive, money hungry individuals who are keen to be groomed as a lead generator in the lead warming department.
Minimum qualification/s required:
Grade 12
Essential Requirements and Skills:
Fluent in English and another official language
Good-listener
Flexible
Professional
Customer-centric
Autonomous
Result-driven
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDUzOTk3MDc5P3NvdXJjZT1ndW10cmVl&jid=1679936&xid=1453997079
3d
1
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Job Description/Duties:• Accurately Capturing monthly and ad-hoc customer invoices• Creating ad-hoc quotations (sales and service calls)• Reconcile customer accounts and communicate the said reconciliation with the customer• Assisting customer queries telephonically as well as per digital communication• Reconciliation of captured information against received information (example, ensuring that all additional data loaded on Vendor portal is invoiced on Pastel on a daily basis)• Reconciliation of Pro-rata invoices against actual installation dates and capturing of the said information• Creating customer accounts on Pastel, ensuring the information received is correctly loaded• Assisting with the loading of Debit Orders• Calculating dealer commission work sheets• Calculating VoIP itemised billing• Provide ad-hoc proof of payments received to the Operational team• Assisting with different process pertaining to Vendor Portal (where we have viewing as well as managing rights to change our customer contracts)• Debt collection as well as following the handover process
Minimum Requirements:
- Experience:
o Minimum of 2 years’ experience working in a large finance unit performing debtors / accounts receivable dutieso Previous working experience on Pastel Partner and or Pastel Evolution.o Preference will be given to individuals with Telecommunications work experience- Key Attributes Required:
o Excellent verbal and written communication skillso Possess planning and time management abilityo Cope under pressureo A positive attitude and strong work ethico Sound accounting knowledgeo Professionalo Adaptableo Accuracy and Attention to Detailso Ability to work independently and in a team
- Qualifications:o Matrico A tertiary qualification in Accounting or Bookkeeping and / or short bookkeeping courseso Advanced Microsoft Excel skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTkzODY0ODQ1P3NvdXJjZT1ndW10cmVl&jid=1280329&xid=1193864845
3d
1
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We are looking for a Loan Consultant that loves to
work with customers and can work with numbers.
Candidate must be located in Mamelodi and close
surroundings.
Description of Sales Consultant:
*Good oral and written communication skills
*Attention to details
*Fluent in English
*Good listening skills
*Admin oriented
*Knowledge about cash loans
*Basic knowledge about Bank Statements
*Target Driven
*Good customer services
*Punctuality
* Experience with NuPay, Alps and Delfin Software
Starting Training Salary will be R4,600 p/m depending on
experience.
Candidate must be located in Mamelodi
and close surroundings.
If you can relate yourself to the above requirements & description,
kindly send your CV to financials.vacancies@gmail.com
4d
VERIFIED
1
SavedSave
We are looking for a 2x Loan Consultants that loves
to work with customers and can work with numbers.
Candidates must be located in Hammanskraal and close
surroundings.
Description of Sales Consultant:
*Good oral and written communication skills
*Attention to details
*Fluent in English
*Good listening skills
*Admin oriented
*Knowledge about cash loans
*Basic knowledge about Bank Statements
*Target Driven
*Good customer services
*Punctuality
* Experience with NuPay, Alps and Delfin Software
Starting Training Salary will be R4,600 p/m depending on
experience.
Candidates must be located in Hammanskraal
and close surroundings.
If you can relate yourself to the above requirements & description,
kindly send your CV to financials.vacancies@gmail.com
6d
VERIFIED
1
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*DSV - Global transport and logistics*
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the worlds 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at (www.dsv.com)(https://www.dsv.com)
Location: Pretoria, Silverton
Job Posting Title: QMS Specialist
Time Type: Full Time
*Main Purpose of the Job:*
The successful incumbent will be responsible for the implementation, support, monitoring, and control of the adopted quality management system relational to client and DSV requirements. The incumbent will be accountable to ensure compliance throughout the supply chain in respect of formally agreed to quality- and service level agreements.
*Job-related Requirements:*
* ISO 9001:2015/14001:2015/45001:2018 experience
* Production system experience such as FPS, TQM, TPS, etc.
* 5+ years relevant experience in industry with in-depth experience in all job-related requirements listed below
* Operations: Knowledge and hands on skill related to Inbound, Stock Management, Outbound/Order Fulfilment, Return processes, effective packaging, excellent facility housekeeping (5S)
* Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures
* Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations
* Training and Coaching skills: Must be able to organize and facilitate training and coaching sessions
* Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure
* Experience in continuous improvement initiatives such as Lean, TOC or similar methodologies
* SHERQ: Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Safety, environment and facility compliance/risk mitigation. Knowledge and experience of QMS such as ISO 9001, 14001, and 45001
*Tertiary Qualification(s):*
Logistics Qualification and/or
Supply Chain Qualification and/or
Post Graduate Quality Qualification and/or
Relevant ISO certification
+ min 5 years experience
*Additional Computer skills:*
* MS Office (Intermediate)
* RECAP/CAPA (or relevant industry related nonconformance software)
* Proficient in Excel for data management and reporting (intermediate to advanced)
*Added Advantages for this Role:*
* Ability to liaise directly with internal and external client clearly and professionally
* Ability to work in
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4ODI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198130&xid=1555_28825
2y
1
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Relief F&I Manager (6 months) - Centurion - GautengOur client is looking for a Relief F&I Manager for a 6-month contract from 1 May to 31 Oct 2022.As an F&I Business Manager, your main purpose will be to provide excellent customer service to clients and the dealership through vehicle finance and the sale of approved products in order to maximize gross profit. Responsibilities (but not limited to): Selling of approved finance and insurance productsEnsuring final check and all delivery requirements have been adhered toManaging relationships between the client and the bank/insurance providerEnsuring statutory requirements are metMonitoring the progress of the finance & insurances product salesAdministering the finance & insurance dataEnsuring customer satisfaction is metEducation and Training Requirements: Grade 12NCA and RE5 Accredited Class of Business up to date DOFASeriti / Signio experience Salary: R20k - R23k fixed basic salary for the 6-month period + Incentives APPLY ONLINE NOW!Visit our Website for more opportunities: www.sydsenrecruit.com FOLLOW OUR PAGE ON FACEBOOK, INSTAGRAM, AND LINKEDIN!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE1MTcxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1222430&xid=1320_15171
2y
1
What is a financial advisor?
The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.
The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.
As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years - Integrity, Professionalism, Customer-first, Advice led.
What is required of you?
Provide appropriate financial advice, in line with the customers resources and financial goals, to enable positive financial futures and protection of assets and estate.
Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
Providing relevant and appropriate financial advice, hinges on a complete understanding of the customers personal and financial circumstances - and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.
What do we need from you?
* A Grade 12 (Matric) certificate
* FAIS compliance
* RE5 an advantage
* A valid Drivers licence and your own car
* A clear criminal and credit check
* A minimum of 3 years working experience (preferably in sales)
* Proven computer literacy (MS Office suite)
* Excellent communication skills (written and verbal)
What we can do for you!
Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters - Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group provides many opportunities for growth and development.
Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited has decided to adopt the mandatory vaccination policy requiring its workforce to be fully vaccinated by 1 April 2022. All prospective employees are required to disclose their vaccination certificates or cards as part of the recruitment process.
Responsibilities
As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management. Importantly, the financial advisor profession requires continuous personal development through the attendance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzU2ODBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1147902&xid=1554_5680
2y
Ads in other locations
A well-established company is seeking to appoint Senior Audit Manager – Wealth.
Qualification:
BComm, BCompt, BSc (mandatory)
Certified Information Systems Auditor (CISA) and optional Certified Internal
Auditor (CIA) (optional)
Experience:
Deep insurance industry strategic and transformation experience for a minimum of 8 years.
8+ years strategic and transformation experience (including project management in accordance with SAFe principles) within 1st, 2nd or 3rd line of assurance or consulting / advisory related services.
8+ years in insurance (mandatory) and/or wealth management (advantageous).
Technical / Professional Knowledge:
Insurance (mandatory) and wealth, asset management and / or banking (advantageous) experience and emerging risks
Strategic and Transformation experience (including project delivery)
Project Management - Execution and delivery of projects (including understanding of SAFe principles)
Changing digital landscape and technology
Data Management, Governance, Migration
Data Analytics and Continuous Monitoring
Business Acumen and Commerciality
Consulting and Advisory experience
Client Centricity, Treating Customers Fairy and Conduct
Report-writing skills
Ethics and Fraud
Reputational risk management
Governance, Risk, and Controls
Regulatory, Legal and Economics Principles
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful. However, please keep a lookout on our website, www.sixsense.co.za for available positions which may be inline with your career aspirations.
SECTOR: Finance; Insurance
Job Reference #: SSC000566/MS
2d
1
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You will provide strategic direction and overall leadership in the total, large and complex Short Term Insurance Moto and Non-Motor Claims process. You will be responsible for achieving optimal levels of efficiency of claims operating procedures so that the highest standard of quality and customer service is maintained.
Requirements:
Matric - With MathematicsRENQF 5 in Short Term Insurance Degree in Law or Risk preferredClass of BusinessMust be FAIS compliant12-15 years of relevant work experience within Short Term Insurance Claims validations and settlement for both personal and commercial lines motor and non-motor.At least 8 years of Managerial experience at an Insurer or Risk Carrier. Experience required in process engineering, strategy development and implementation, budget management, policy wording, claims guidelines and risk acceptance.Specialist-level technical knowledge and understanding of relevant short-term insurance policy wording required.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzkyNDUxMTc1P3NvdXJjZT1ndW10cmVl&jid=1305790&xid=1392451175
3d
1
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Your main purpose will be to quote on all commercial business received for the specific Portfolio Managers you have been assigned to. Quote, Amendments, ad-hoc processing of commercial new business and loading of new business are also required. Quoting for new business policies should be in accordance with prescribed guidelines. Coverall quality of customer service.
Required:
MatricFETC in Short Term Insurance NQF 4Higher Certificate in Short Term Insurance NQF 5 or higher would be highly advantageousRE 5Computer literate Ms OfficeExposure to TIAL 3 years of relevant working experience in short-term insurance sales
ONLY SA CITIZENS - THIS IS AN EE POSITION
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTQ4NDUyODU4P3NvdXJjZT1ndW10cmVl&jid=1312845&xid=1148452858
3d
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Responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business.
Duties:
Ensure sales targets that measure outputs and outcomes that relate to customer experience are met.Enforce retention process end to end as per Standard Operating Procedures.Ensure proper capacity planning (Work Force Management) for the Retentions team to deliver on the KPAs.Submit weekly and monthly retention reporting as and when needed.Drive up-selling to existing for purpose of business growth and sustainability.Offer downgrade of products to retain customers.Liaise with collections team to ensure the resolution of queries on VAPS for successful payment of premiums.Ensure that daily debits have run.Build positive working relationships with customers for repeat businesses.Effectively manage complex retention queries.Ensure payment schedules go out to the various brokers/schemes.Contribute to the development of new strategies for customer retention activities.Gather information from existing customers about customer service and customer complaints.Develop retention campaigns and initiatives based on customer feedback, to drive customer retention.Manage and influence Lapse ratio reduction.Manage the day-to-day activities of the Retentions Agents, including scheduling and the evaluation of work for adherence to standards and ways of work.Perform customer negotiations to renew contracts and retain business and reach a fair conclusion from both business and customer perspective.Work with the Sales team in implementing sales promotion activities.Deliver product presentations and demonstrations to customers.
Qualifications and Experience:
NQF Level 7: Bachelors degree in Sales, Customer Service, or related field / National DiplomaRE5.5 - 7 years retentions/ collections within insurance industry (Essential).2 - 3 years Sales experience (Essential).Ability to liaise effectively with stakeholders on all levelsAbility to multitask.Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling within in the insurance sector.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzY3NTM0NTE1P3NvdXJjZT1ndW10cmVl&jid=1305812&xid=2767534515
3d
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JOB PURPOSE
Plan, develop, execute, track and report across paid search and Google Ads display campaigns. Manage key media strategies across paid search, social and display channels, as well as effectively manage and optimize each channel and Google Ads display campaigns. Possess a firm understanding of the primary online marketing channels: SEO, paid search, social platforms, content marketing, targeting, and retargeting. Have working knowledge of the paid search platforms and implement campaigns and have the ability to work across multiple accounts on a daily basis, organize workflows and deliver on deadlines.
RESPONSIBILITIES
Paid Search PlanningMarketing Campaign DevelopmentPaid MediaProject and Portfolio ManagementStakeholder EngagementBudgetingInsights and ReportingLeadership and DirectionPerformance ManagementContinuous ImprovementTeam Capability Building
SKILLS
Computer and System skillsCommercial AcumenCosting and BudgetingData Collection and analysisInformation retrieval and searchingAction PlanningPlanning and OrganizingPolicy and proceduresPolicy and RegulationCustomer and Market Analysis
EDUCATION
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);Relevant degree and/or Diploma (Advantageous)
EXPERIENCE
General Experience
3-5 years hands-on experience within a PPC campaign management environment (Essential);3-5 years digital marketing experience (Essential);Experience within a financial services industry and Ecommerce (Advantageous)Managerial Experience 2 or more years experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)
TASKS
Responsible for the development of marketing campaigns using paid digital channels.Working closely with all media partners such as Google, Facebook and agencies.Developing and implementing campaign plans and optimisating to achieve key performance metrics by brand.Partner with marketing team members to develop integrated efforts across channels, on new and upcoming campaigns.Develop a total understanding of digital audiences marketing thought targeting technics.Provides campaign performance reporting and analysis on a daily, weekly and monthly basis.Work with Marketing Managers and channel peers, as needed, to finalise and agree budgets and volumes and KPI’s.Ongoing audits of search and display channels for each brand and provide insight as to how ROI can be increased.Respon...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjA1NDczNTgzP3NvdXJjZT1ndW10cmVl&jid=1687780&xid=2605473583
3d
1
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Responsible for selling non-COID solutions to the top 50 class clients while building and maintaining relationships with them.
Key Performance Areas:
Manage business intelligence and business generated leads in a professional and timely manner.Customer Service and Relationship ManagementLead analysis initiatives and service improvement reviews across all clients.Build strong relationships with clients from initial call strategy gaining their trust and respect.Attend prospect premises to undertake surveys and progress sale.Prepare periodic sales pipeline reports showing sales volume and potential salesRevenue generation through selling of non-COID and other products to mining and metal clients.Follow up on sales opportunities for clientsMitigate controllable Risks through Quality, due diligence, and disclosures.
Qualifications and Experience:
NQF 6 National Diploma in an FSB recognized qualificationCertified Financial Planner is AdvantageousRE5 (Representatives) non-negotiable and RE1 (Key Individual) advantageousFAIS accreditedAt least 5 years proven sales experience at senior levelAbility to interact at a C suite levelKnowledge of business policies, processes and procedures, legal complianceHighly developed, demonstrated Sales SkillsProven track record of sales experience in a Business-to-Business employee benefit product environmentAppropriate experience in a customer facing environmentExperienced in identifying potential client’s teams about potential marketsAppropriate experience in a customer facing environmentExperienced in identifying potential client’s teams about potential marketsDemonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contributionDemonstrated effectiveness in holding conversations with customers, customer evangelism, and customer-focused product development and outreachDemonstrated ability to see the big picture and provide useful advice and inputCompetitive in their approach to businessExperienced in identifying potential client’s teams about potential markets, desirable product features, go-to-market best practices, and measuring the success of outreach and product salesComfortable and able to act with authorityTakes full accountability for performance and developmentCommitment to continuous learning.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzAwOTQ3MTk/c291cmNlPWd1bXRyZWU=&jid=1305106&xid=570094719
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Key Outputs:
To support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.To provide administrative support in an office environmentSupply information to the (internal and external) customersRecord and calculate commission payableOnboarding of new businessEnsuring that the compliance and process checks are being done at onboarding stage.Ensuring that the communication feedback loop is adhered toEnsuring that supporting documentation is timeously uploaded and storedAdhering to SLA for all processesProvide weekly stats and reports to TL or as and when neededEnsuring that SOP is followed to remain complaintManage sales tracking tools and report on important information.Keep record of sales trends.Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.Stay up to date with new product and feature launches and ensure sales team is on board.Inter department enquiry management.Excellent customer service and effective communication.
Minimum Requirements:
MatricNQF Level 5 or Diploma in Business Management3 years sales administrative support experienceMinimum of 1 years’ experience in similar support roleAdvanced Computer literate - MS OfficeAbility to work under pressureAttention to detail and accuracyVerbal and written communication skillsProfessional personal presentationCustomer service orientationInformation managementOrganising and planningCoordinating meetingsHighly Numeracy level
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzIxMTUzNzgwP3NvdXJjZT1ndW10cmVl&jid=1422201&xid=3721153780
3d
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Our client in the insurance industry is looking for assertive, money hungry individuals who are keen to be groomed as a lead generator in the lead warming department.
Minimum qualification/s required:
Grade 12
Essential Requirements and Skills:
Fluent in English and another official language
Good-listener
Flexible
Professional
Customer-centric
Autonomous
Result-driven
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjAwMzAyOTQ4P3NvdXJjZT1ndW10cmVl&jid=1679937&xid=2600302948
3d
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Responsible for creating, implementing, and analysing retention campaigns across all channels and at all stages of the customer lifecycle to retain customers and maximise customer lifetime value.
Key Performance Areas:
Contribute to the development of new business with either existing or new clientsProvide Monthly statistics to the GM: Life Operations (cancellations, lapse ratios, persistency ratios, etc.).Coordinate teams of Client Service Advisors (where applicable) to ensure client service standards are metActs as a support to Sales and distribution and Partnership departments on the more complex accountsEnhance relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of client’s business environments and requirementsProactively identify and manage potential problems/escalations within client base with appropriate resolution plans.Management of direct and indirect reportsSet clearly defined objectives for each team member, lead and assist them in achieving these objectives; employ, retain, develop, integrate, motivate, remunerate and assign people to appropriate tasks, conduct performance management and ensure teamworkResponsible for the development and implementation of a retention’s strategyEnsure alignment of Group strategy and fulfilment of the business unit’s tasks, while ensuring maximum productivity and efficiencySpeak to clients regarding issues that are brought to the Ombudsman’s officeAct as the link between other departments, and Retentions and continuously liaise with internal stakeholders to ensure alignment and support to enable delivering of solutions and manage riskSeek and continuously develop knowledge of our client business to build an understanding of their needsBe a trusted advisor to all clients through consultative engagements and adding value throughout the supply chainSchedule monthly meetings with existing client base, reporting on SLA’s, challenges, successes, threats, opportunitiesResponsible for maintaining and improving client satisfaction, retention, revenue and profitabilityResponsible for compliant dealings with clientsCarry out the performance management (KPI) process to rate each employee’s performance and providing feedback to employees of their strengths and development areas on a monthly basisEnsure that new consultants joining the team are trained and refreshed on products, scripts, and systems as and when neededCoach and guide bottom performers when the need arisesReactivate valuable inactive accountsImplement automated, multichannel CRM flows across all customer lifecycle stagesCreate effective communication (email, SMS, push etc) using industry best practice...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODY0NDk5NDU5P3NvdXJjZT1ndW10cmVl&jid=1305813&xid=1864499459
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Job description
A top Direct insurance company is looking for an enthusiastic, action oriented, self-motivated, target driven, team player, that is looking to offer the best products and services in the Lead Generating department. Candidates must be resilient, be customer focused, can easily collaborate and must be individuals that drives results.
Successful candidates will receive a training commission for the first two months.
Minimum requirements
Must have matriculated/ obtained an NQF Level 4Must have at least 1 year experience in customer service.
Key requirement and skills
Must be fluent in English and at least 1 official language.Must be able to multitask.Must be a team player.Must be proficient in dealing with client at all levels.Must be able to easily adapt.Must exhibit professionalism.Must be flexible and able to multitask.Must work well under pressure. Must be able to self-manage and be self-motivated.
Available to start Immediately.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTMyNDQwNDgzP3NvdXJjZT1ndW10cmVl&jid=1679938&xid=3532440483
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Are you an experienced Claim Handling professional with experience in a large insurer?
If you are keen to develop your skills and progress your career within one of the worlds largest insurers then we would love to hear from you !
This role plays a key part of our South African Claims function and requires delivery of efficient and professional claims service across the Property portfolio in South Africa.
The primary function is to achieve the best possible outcome of all claims presented by working closely with TPA’s, brokers and clients and offering support when required and to ensure that only claims that fall within the scope of the cover are paid accurately and efficiently.
Another key element is ensuring that sound and thorough practices are adhered to when performing coverage & loss verification analyses and liaising with the claims managers, local underwriters, finance and other business areas is an integral part of this role.
KEY RESPONSIBILITIES:- Processing new insurance claims notifications and guiding insured/broker on how to proceed with the claim
- Collecting accurate information and documentation to continue with the assessment of a claim
- Assess claims in accordance with Chubb’s service level and quality requirements and the General Insurance Code of Practice. This includes determining coverage, reserving within timeframes, making payments, responding to customer queries, providing updates, and requesting additional information as needed to manage a claim.
- Ensure systems, procedures and controls are followed and make sure claims are investigated adequately, reserves are posted promptly and accurately and are monitored and updated timeously.
- Ensure that valid claims are paid and provide support in respect of all high profile claims that impact the business and ensure they are brought to a successful conclusion. This may involve liaison with policyholders, other professionals, insurers, loss adjusters, brokers, attorneys, LOB heads and third parties by letter, telephone, or meetings.
- Monitor performance and processes of service providers, raising breaches to Claims Management.
- Handling any complaints associated with a claim and alert underwriters on accounts that attract high frequency losses for preparation of renewal terms
- Monitoring and handling of any recoveries and applying the Key fraud Indicators to the claims. Ensuring the customer is treated fairly and that the customer receives excellent service.
REQUIRED SKILLS AND EXPERIENCE:- Relevant Insurance Industry Qualifications preferred
- Claims experience required (Property experience advantageous)
- Strong negotiation, written and verbal communication skills
- Demonstrable Claims product knowledge with a strong Client Focus
- Results driven with ability to handle high claims volumes daily
- Able to work under pre...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDQzOTIzODczP3NvdXJjZT1ndW10cmVl&jid=376442&xid=2043923873
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