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Looking for a Telemarketer
We are looking for an enthusiastic Telemarketer to
make appointments for a financial advisor/broker using a provided client
contact list. You will be responsible for managing the dairy and day to day
appointments of the financial advisor by influencing existing or potential
customers to make an appointment with the advisor.
The Telemarketer will be responsible for record keeping of
al clients and liaising with the broker and office regarding appointments.
A successful telemarketer must be friendly and persuasive.
You must be able to understand the customer’s requirements in a short time and
present solutions that meet their needs. The ideal candidate will also be
patient and cool-tempered.
The goal is to expand the company’s clientele by getting new
customers to commit to a meeting with one of our advisors.
There is opportunity for career growth and income growth.
Responsibilities
Cold call people using a given phone directory to schedule appointments.Answer incoming calls from prospective customers.Use scripts to provide information about product’s features and benefits.Ask pertinent questions to understand the customer’s requirements.Persuade the customer by demonstrating how our services meet their needs.Record the customer’s personal information accurately in a computer system.Deal with complaints or doubts to safeguard the company’s reputation.Go the “extra mile” to meet targets.Keep records of calls and sales and record useful information.
Requirements and skills
Proficient in English and Afrikaans.Knowledge of Financial Advising will be a bonus.Proven experience as telemarketer or similar sales/customer service
role.Proven track record of successfully meeting sales quotas preferably
over the phone.Working knowledge of relevant computer programs (e.g. CRM software,
Excell, Word, Outlook) and telephone systemsExcellent communication and presentation skillsSkilled in negotiation and dealing with complaints.Persistent and results-orientedPatient and able to handle customer rejection.High school diploma. Please send your CV to shimone.vanzyl@dfc.discovery.co.za
2d
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