Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Some search tips we've found useful:
- Check the spelling of your search terms
- Use fewer or more general search terms
- Try browsing a category related to your search terms
Ads in other locations
1
SavedSave
We are a leading company in shopping centre marketing, and currently looking for an account executive to join our team.Strong interpersonal, writing skills and social media abilities are important.REQUIREMENTS Fully bilingualAt least two to three years PR/marketing experienceExperience in social media managementEvent management and co-ordination experienceExcellent writing and communication skillsSelf-motivated, disciplined with excellent organisational skillsAccountable and responsibleAbility to manage and work with a teamStrong time-management skillsImpeccable attention to detailGood planning abilityStrong implementation skillsWorks well under pressureAbility to multi-task & plan independentlyGood interpersonal skills (team player) within the agency and with client interactionProficient in MS Word, Excel, PowerPointExperience in Shopping Centre marketing advantageousMay be required to work some weekends and Public HolidaysOwn car and drivers licence Personal skills/attributesConfident, enthusiastic, dynamic, energetic, self-motivated.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEyMzY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1202791&xid=1320_12368
2y
1
SavedSave
The Social Media Engagement Officer will be responsible for; monitoring the Groups social media platforms, conducting strategic external listening, engaging with customers and other stakeholders on a daily basis to resolve customer complaints (in line with Customer Care Policy) and positively influencing the social media community with regards to the reputation of the group. The ideal candidate will have an understanding and job-related experience in social media and online reputation management.Job ObjectivesSocial Media Communication and Customer Engagement: Demonstrate competence, up-to-date knowledge, and understanding of job-related social media and online reputation management.Engage with customers in a professional, meaningful manner to avoid escalations and ensure timely responses to issues and concerns raised by stakeholders. Combine team inputs, operational knowledge, and departmental guidelines to ensure the best possible response to resolve reputational issues.Align digital responses with the Customer Care Policy to ensure consistent practices.Maintain levels of social service as required by organizational standards.Risk Control:Understand, analyse, and interpret reputational risks for the retailer on social media and make sound decisions to mitigate such risks.Monitor Online Reputation Management (ORM) tools on a continuous basis.Identify threats and opportunities in user generated content and report back to line and senior management.Identify and execute opportunities to generate positive customer feedback.Adhere to reputational risk control measures within the business. Internal Communications:Liaise with internal departments and operations to facilitate swift resolution of customer complaints.Liaise with operational and other stakeholders to gather information about issues on the company’s social pages and discuss with management.Clearly communicate complex issues to senior management to gather information to efficiently and effectively handle such mattersReporting:Report daily/weekly on reputational risk issues.Report complaint trends to management for corrective action measures to be put in place.Draft monthly reports on social customer interactions, trends, and opportunities.QualificationsCertificate/Diploma/Degree in Social Media/Journalism/Communications/MarketingExperience4 - 6 years Social Media Customer Service2 - 3 years of Customer Relations/Complaint Handling ExperienceKnowledge and Skills4 - 6 years Job-related Social Media Knowledge (Blogging, Facebook, Twitter))2 - 3 years of Customer Service Knowledge2 - 3 years job-related Reputation Management KnowledgeExcellent Verbal & Written Communication Skills (English and Afrikaans)Analytical and Critical Thinking AbilityMust be fluent in English and Afrikaans and/or any other official languagesApplicants must be willing and able to work on Saturdays, Sundays and Public Holidays until 21:00 pm
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yOTJfMjM5MTY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1151011&xid=292_239169
2y
Successfully Added to List
View and manage your saved ads in your account.