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Debt Review Customer Care Consultant
We are industry leaders in the Debt Review space, and one of the top 5 large national debt review companies in SA, as voted by our industry peers and consumers, for the past 7 consecutive years. Our mission is to assist financially stressed South African consumers achieve financial freedom with unsurpassed support.
We are looking for vibrant customer service heroes to join our high energy customer care team.
The criteria for the role includes:
- Minimum Matric or equivalent qualification
- Good communication skills and an excellent telephonic manner, with the ability to build rapport quickly and handle complex queries efficiently.
- Min 1 year experience in a debt review customer care environment
- Fluency in English plus any other official language/s
- Excellent work ethic
- Driven and motivated by customer excellence
The outputs of the role includes, but is not limited to:
- Dealing with client queries such as obtaining updated balances from credit providers and providing feedback to portfolio managers.
- Attending to any query that needs to be addressed with the credit provider from our end.
- Deal with bank terminations ensuring that terminated accounts are reinstated and feedback given to portfolio managers.
- Obtaining paid up letters from credit providers for clearances due to be issued.
- Answering of calls, routing to correct department
- Attending to all incoming calls from credit providers, ensuring that their queries are attended to within a reasonable time frame as per company guidelines.
- Updating clients on any changes on their portfolio.
- Checking of court orders and ensuring we are distributing in line with this.
- General adhoc-admin duties related to the debt review process
On offer is a career in the exciting debt review space, a market related salary and the opportunity to be part of a winning team.
If you meet the above criteria submit a detailed CV, your minimum salary expectation and the earliest date you’re available to start, to:
admin9@dcexperts.co.za
If you are not invited for interview within 2 weeks, please accept that your application was not successful.
1d
Goodwood
We are industry leaders in the Debt Review space, and one of the top 5 large national debt review companies in SA, as voted by our industry peers and consumers, for the past 7 consecutive years. Our mission is to assist cash-strapped South African consumers achieve financial freedom.
We are looking for an energetic and customer centric Consumer Portfolio Manager, with demonstrated collections skills to join our vibrant money collecting team.
The criteria for the role includes:
- Good communication skills and engaging telephonic manner.
- Minimum 2 years experience in a debt review aftercare environment is essential
- Fluent in English plus any other official language/s
- Excellent work ethic
The outputs of the role include:
* Meet and exceed rand value/percentage collection targets as well as customer retention targets on your book of assigned debt review consumers consistently.
* Retention of customers through active listening, empathy, and assuming ownership of client issues from first contact through to resolution.
* Minimize cancellations by providing ongoing support and resolution of all queries, addressing customer dissatisfaction with any process related issues.
* Follow up on failed and disputed transactions within the prescribed timeframe, to ensure the customers’ payments are collected successfully
* Update and reconcile allocated book with payments received from consumers.
* Keeping customers updated and communicating any portfolio changes to them immediately.
* Ongoing communication and follow-ups with all relevant internal departments regarding your portfolio of consumers
* Liaison between the consumers and their credit providers, as well as in-house customer care departments to ensure all customer related queries are resolved timeously
On offer is a market related negotiable basic salary and an excellent commission structure of up to R 3000 per month.
We also offer a high performance weekly bonus of up to R3000 per week.
OTE R 9 500 per month EXCLUDING the weekly performance bonus.
Submit a detailed CV, minimum salary expectation and availability to start, to:
pda5@dcexperts.co.za
If you are not invited for interview within 2 weeks, please accept that your application was not successful.
15d
Goodwood
Admin position available, must be completely fluent in English and Afrikaans please, the position is based in Edenvale at a medical practice. Training will be provided and experience is not essential but an advantage. Our current receptionist has been with the practice for 7 years. The position has growth potential into the practice manager. Patient care and respect is the utmost importance. Medical practice working hours are from 08:00 to 17:00 Monday to Friday and every alternate Saturday from 07:00 to 12:00 please kindly email you CV to edenvale121@gmail.comThe practice manager will contact you for an in person interview at the medical practice in Edenvale. Thank you for your application. Salary is competitive and will be starting at approximately R10k per month depending upon experience. The position is available immediately
16d
Edenvale
Results for job all in Admin jobs in South Africa
1
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Join Our Team: Life Insurance Administrator Wanted!
Are you ready to thrive in a dynamic, wealth-focused environment nestled in the picturesque Paarl in the Cape Winelands? Our independent insurance brokerage is seeking a skilled Life Insurance Administrator to join our team.
Requirements:
• Grade 12 qualification
• Minimum 3 years of experience in the Life Insurance industry
• Proficiency in Life Insurance products and services
• Ability to excel in a high-pressure setting.
• Strong grasp of MS Excel, Word, and Outlook
• Exceptional verbal and written communication skills in both Afrikaans and English
• Meticulous attention to detail with a commitment to delivering top-notch work.
• Proven track record of efficiency and accuracy
• Excellent organizational and time management abilities
• Must have own reliable transportation and a valid drivers license.
Perks:
• Collaborative team environment
• Opportunity for professional growth and development
• Competitive compensation package
• Chance to make a real impact in clients lives.
If youre ready to bring your expertise to a thriving brokerage dedicated to financial solutions and wealth creation, we want to hear from you!
Apply now with your CV: craig@personastaff.co.za
Persona Staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant.
craig@personastaff.co.za
1s
1
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Our client based in the Northern Suburbs is looking for a Retail Administrator to join their team.
Desired Experience & Qualification
•Matric
•3 + years processing/office duties etc.
•Sage Pastel.
•Excellent verbal and written communication.
•Intermediate level of experience in Microsoft Office, specifically Excel.
•Previous experience in the fuel industry can be an advantage.
Duties & Responsibilities:
•Daily reconciliation of retail site diesel.
•Efficient handling of queries relating to diesel reconciliation - follow through and finalizing queries.
•Balancing daily shift reports from 4 cashiers.
•Monthly reporting on retail site.
•Managing queries from customers.
•Efficient management, follow up and reporting on outstanding debtors.
•Strict/confidential handling of cash.
•Adjusting customer prices on a monthly and ad hoc basis.
•Assisting receptionist with switchboard.
•Manage Smart Fuel system to agree to Pastel (imports etc.).
•Manage and attend to all office queries/telephone/printer etc. issues and handle timeously.
•Adhoc tasks.
To apply, please send your CV with your salary expectations to natasha@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
natasha@personastaff.co.za
1min
1
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Our client based in the Northern Suburbs is looking for a proactive and organized individual to join their team as an Office Administrator & Secretary.
The successful candidate will play a crucial role in supporting our office operations and assisting with various administrative tasks.
About the company:
A dynamic and innovative architectural company dedicated to delivering high-quality design solutions to their clients. With a focus on creativity, functionality, and sustainability, we strive to exceed expectations and create spaces that inspire and endure.
Requirements:
Young and energetic individual with a minimum age of 25 years old
Excellent verbal communication skills
Strong problem-solving abilities
Self-motivated and punctual
Trustworthy with high levels of integrity
Exceptional organizational skills
Proficient in Microsoft Office 365
Fluent in both Afrikaans and English
Possession of a valid driver’s license and own transport
2-3 years of experience in office administration and secretarial duties, preferably within the architectural or construction industry, with a good understanding of building materials
Responsibilities:
Perform general office administration tasks.
Organize and maintain client files, ensuring they are up to date.
Prepare and type meeting minutes and notes as required.
Coordinate service requests as required.
Run errands for the office as needed.
Manage inventory of office supplies
Maintain cleanliness and tidiness of reception area and boardroom.
Assist with compiling documents and reports.
Welcome clients and prepare refreshments.
Aid in the preparation and administration of tender documentation.
Communicate with clients, consultants, and suppliers regarding projects and information requirements.
Attend site visits and technical meetings, as necessary.
Provide verbal updates and written reports on dedicated projects.
Complete and submit local authority submissions for building plan approvals.
To apply, please send your CV with your salary expectations to liza-nelle@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
liza-nelle@personastaff.co.za
5min
1
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Our client in Durbanville is actively searching to grow its small team which manages an ever-increasing portfolio of properties, urban development, and conservation spaces. Central to our client’s vision is solving challenges that have the potential for long lasting impact.
As our Property Finance Administrator, you are the backbone of the company. You hold all the critical pieces together seamlessly and are able to track, monitor and reconcile all the administrative areas such as finance, payroll, compliance, human resources, cosec, and other statutory requirements.
Key responsibilities include:
•Keeping meticulous financial records and reconciling accounts
•Managing property administration tasks with the precision of a seasoned explorer, from tracking maintenance costs to navigating municipality statements
•Ensuring compliance with regulatory requirements
•Managing payroll
•Processing weekly payments
Were looking for someone with at least 5 years of experience in the finance industry, familiarity with Google products, and the ability to thrive in a small team environment.
We offer many benefits, including a competitive salary, medical aid, provident fund, company laptop, and 23.5 leave days per year. If you are interested in joining this fast-growing passionate team, email your CV to craig@personastaff.co.za.
craig@personastaff.co.za
6min
1
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“An exciting opportunity within Energy at Work Projects has now become available! We are looking to appoint an individual who will be part of our Learnerships for 2023. We are looking for an individual who is confident, well-articulated and looking to gain work experience. This opportunity also offers a fully paid qualification relevant to our industry. This individual will have the opportunity to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODg3MDk5MjgxP3NvdXJjZT1ndW10cmVl&jid=1540363&xid=3887099281
7min
1
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Our client in Durbanville is actively searching to grow its small team which manages an ever-increasing portfolio of properties, urban development, and conservation spaces. Central to our client’s vision is solving challenges that have the potential for long lasting impact.
As our Property Coordinator you are the mover of the company. You know all the ins and outs of the various properties, suppliers, and assets. Simply put you make things happen, taking calls from tenants, understanding, and solving their problems, finding suppliers, and connecting them to the tenants and following through to ensure the work is completed satisfactorily.
Key responsibilities include:
•Property maintenance: From monthly inspections to repairs, youll ensure our properties are in top shape.
•Administration: Keep our property files up to date and ensure compliance with insurance and OHASA regulations.
•Tenant management: Managing tenant move ins and outs.
Were looking for someone with at least 5 years of experience in the property industry, familiarity with Google products, and the ability to thrive in a small team environment. A valid drivers license and own vehicle are a must.
We offer many benefits, including a competitive salary, medical aid, provident fund, company laptop, and 23.5 leave days per year. If you are interested in joining this fast-growing passionate team, email your CV to craig@personastaff.co.za
Persona Staff (PTY) Ltd. is POPIA (Protection of Personal Information Act, 2013) compliant.
craig@personastaff.co.za
8min
1
Our client in the educational industry has a vacancy for a Junior Editorial Coordinator to join their scholarly publishing team.
The successful candidate will provide manuscript submissions and review coordination across the publisher’s portfolio of scholarly journals and coordinate editorial development, review workflow and author support throughout the editorial process from manuscript submission to acceptance.
https://personastaff.co.za/vacancies/
10min
1
Administration
1) Prepare and maintain sketches, maps, reports, and legal descriptions of surveys in order to describe, certify, and assume liability for work performed.
2) Verify the accuracy of survey data, including measurements and calculations conducted at survey sites
3) Direct or conduct surveys in order to establish legal boundaries 4) Record the results of surveys, including the shape, contour, location, elevation, and dimensions 5) Calculate heights, depths, relative positions, property lines, and other characteristics of terrain.
Other
any other reasonable instruction by management
https://www.ditto.jobs/job/gumtree/2384401489?source=gumtree
10min
1
PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Reconstructions are prepared for the OPFA and attention to detail and high standard of work is required.The reconstruction is used by the Adjudicator to prepare a determination which is equivalent to a court order. This is then handed down to the employer/fund/administrator/attorneys and membersThe incumbent should have knowledge of the OPFA complaint and Determinations process as understanding the wording plays a critical role in preparing a recon.The position is a B3 as it is a specialized role and requires intense investigations.MUST have excel knowledgeEngage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e., feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceMust have the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Must have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation program that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
RESPONSIBILITIEShttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzkxNTY3MjgxP3NvdXJjZT1ndW10cmVl&jid=1310512&xid=2391567281
14min
1
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PURPOSE OF THE ROLE:
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.To assist in employer engagements in areas where they are visiting
Areas of Responsibilities
Key Activities
Member Walk-Ins
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed and signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearLetter from SARS is available and show Tax number
Advise member is there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO and/Compliance Manager for further investigation.Provide members with benefit statements, where available.Help member submit the funeral claims to the funeral claim administrator.Educate members on benefits of the fund and process.Provide a weekly report to the manager for consideration and review.
Planning for Travelling
Complete a yearly travel plan split per monthAll travel plans to be approved by the manager and ultimately by the head of department before you embark on a trip. All travel requirements to be fulfilled prior to submission for approval.Any deviation from plan must be motivated and plans changed accordingly.
Assisting with Employer Engagements
To inform all Client Liaison Officers (CLOs) of planned pending trips and to get a list of employers that needed to be visited from CLOsTo prepare for employer visits by ensuring that a full recon, outstanding claims and unallocated contributions have be...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc5NjQ2NDg2P3NvdXJjZT1ndW10cmVl&jid=1144151&xid=3579646486
14min
1
Position – Dialer Administrator (Night Shift Campaigns)
Experience in outbound call center salesIT/Dialer experience (Preferred)Operational hours 1am – 10amIntermediary to expert in Excel ProficiencyReporting ExperienceMust have at least 3 years’ experience managing a dialerSalary is negotiable depending on your experience
https://www.ditto.jobs/job/gumtree/807920922?source=gumtree
14min
1
SavedSave
PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identified ideal behaviours to improve employee engagement and reduce employee turnover.
RESPONSIBILITIES
Areas of Responsibilities
Timeous Reponses to Queries
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all partiesAccurate query response within the stipulated timelinesHave good problem solving capabilities
Record Keeping/Filing
Record/track complaints and determinations received from the PFA, FSCA and other sourcesHave a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities
Reporting
Controlling the outcome of PFA determinations issued and ensuring adherenceProvide a weekly report/update of all complaints to ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjUyMDUwODI0P3NvdXJjZT1ndW10cmVl&jid=375292&xid=1252050824
15min
1
The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.Report on inflow and outflow of death claims statistics for Fund.Process payment of death once approved by Trustees within the agreed service levels.Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.Provide accurate information to clients in order to ensure that they receive appropriate service.Build and maintain relationships with internal and external stakeholders.Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.Make recommendations to improve client service and fair treatment of clients within area ofhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ3ODgwNjc1P3NvdXJjZT1ndW10cmVl&jid=161745&xid=1647880675
15min
1
SavedSave
PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation programme that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
ATTRACTION AND RETENTION
Attract, develop, retain and deploy quality employees to realise their full potential
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
Establish and maintain a succession plan for the team. Ensure that poor performance in the team is addressed through the formal Programme and that continued poor performance is appropriately dealt with.
To ensure that talent sourcing should be aligned to Employment Equity targets.
SKILLS CAPAB...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjM1NDc4NTE0P3NvdXJjZT1ndW10cmVl&jid=1243958&xid=2635478514
16min
1
SavedSave
OVERVIEW
The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers and external service providers.
AREAS OF RESPONSIBILITY
Key Activities
Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.Process refunds according to administration processes within the service level agreements.Meet production standards in terms of quantity and quality.Liaise with employers and service providers both written and verbal.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.Any other duties as determined by the the business needs and participate in all organisational events as required.
Record Keeping and Filing
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.
Query resolution
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Center, Claims team, employers and external service providers to resolve queries.Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreementsFollow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.
Team Support
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Action any other responsibilities allocated by the manager.Cheque releasing, Year ends & Benefit statements
Relationship Management
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.Use your best endeavors to properly conduct, improve, extend, dev...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDA2MDQzODM0P3NvdXJjZT1ndW10cmVl&jid=1261638&xid=1406043834
16min
1
Reporting to the Manager: Strategic Support and Information Analytics, this role will provide and maintain high-level professional administrative support in an administrative and office operational capacity to ensure and contribute to the overall success of the organization.
THE CANDIDATE PROFILE
Basic project administration ability;Innovative and team player;Results-driven individual;Strong analytical ability coupled with sound problem-solving skills;Uses the functional and technical knowledge and skills to perform routine clerical and administrative duties within policy and procedural requirements;Under supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility;
QUALIFICATIONS AND EXPERIENCE
3 year tertiary qualification in Office Management / Secretariat;A Valid Code 08 drivers’ license (Travel could be required);Ability to maintain high-level of accuracy and confidentiality3 years’ experience in Administrative/ Secretarial capacity at a similar levelAbility to maintain high-level of accuracy and confidentiality is essential;
KEY PORTFOLIO AND PERFORMANCE FOCUS AREAS
Technical Ability: Handles all confidential information with the necessary sensitivity and responsibility. Independently applies functional or technical knowledge in order to perform higher level clerical, administrative and secretarial duties well within policy and procedural requirements.Secretarial Services: With minimum supervision, schedule internal & external meetings with higher levels of complexity (diary management, professional communication with participants, booking venues & equipment; handle all relevant logistical arrangements) according to SALGA requirements and within budget.Drafts, prepares and edits responses to correspondence. This includes circulating various notices emanating from the Office of the Chief Officer and monitor adherence to relevant instructions therein.Event Management: Independent coordination of small to medium-sized events adhering to all quality and budgetary requirements. With some supervision, coordinate some aspects of large (local and international) events/ conferences adhering to all quality and budgetary requirements.Administrative Services: Ensure accuracy and completeness of administrative records and committee files and ensure a functional and user-friendly filing and record management system. Make recommendations to improve administrative and filing systems, processes and practices for increased ef...
https://www.ditto.jobs/job/gumtree/61615241?source=gumtree
18min
1
SavedSave
PURPOSE OF ROLE
· The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
· The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.
· Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutions
· The ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedily
· Perform quality assurance based on the specialized requirements of the role.
· Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously
· Engage in a professional manner whether it be verbal or face to face
· Have the ability to communicate via different communication channels
· Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)
· Be a strong team player
· Have both both industry knowledge and experience
· Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
· Ensure that judgement and attention to detail is applied to the role
· Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
· Strong interpersonal skills as cross team collaboration is required.
· Have the ability to innovate in the role
· Quality of work should be thorough
· Conscious of the abuse of company resources
· Ability to work through Funds Adjudicator (PFA) and FSCA complaints and queries against the Funds administered by SALT Employee Benefits and responding to them timeously and accurately.
· Must have a clear understanding of the legislation governing the Retirement Fund Industry.
RESPONSIBILITIES
Areas of Responsibilities
Timeous Reponses to Queries
Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all partiesAccurate query response within the stipulated timelinesHave good problem solving capabilities
Record Keeping/Filing
Record/track complaints and determinations received from the PFA, FSCA and other sourcesHave a systematic filing system for all complaints, queries, responses and determinations issued by the PFA and other relevant Authorities
Reporting
Controlling the outcome of PFA determinations issued and ensuring adherenceProvide a weekl...
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18min
1
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The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.
AREAS OF RESPONSIBILITIES
Meet production standards in terms of quantity and quality.
Liaise with employers and service providers both written and verbal.
Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
Coordinate and monitor all contribution related activities which includes monthly contribution cycles, ad hoc contributions, data maintenance and client enquiries.
Ensure all funds comply and is administered according to the rules, policies, legislation, administration procedures and the service level agreements applicable to each fund.Identify, develop, enhance and implement policies and procedures that are relevant to the contributions department.Follow up on audit findings and recommendations.Compile job descriptions for all levels within the contributions department.Set and agree performance areas with staff and manage employee performance.Delegate work to staff.Coordinate departmental leave.Compile accurate reports required by management in the required format.Any other duties as determined by the Head: Administration.
RECORD KEEPING AND FILING
Keep all email correspondence for future reference
QUERY RESOLUTION
Attend to all email and telephonic enquiries both internal and external.Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until enquiry is resolved.Support a positive and responsive climate for client enquiry resolution.Action all escalated enquiries within 24 - 72 hours.Report any irregularities to the Head: Administration.Monitor escalations and complaints and recommend preventative measures.
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Select, assign, lead and manage peopleTrain, mentor and coach staff.Maintain staff relations.
RELATIONSHIP MANAGEMENT
Build and maintain relationships at all levels with service providers and internal departments to enhance organisational e...
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22min
1
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The Journals Production Editor / Coordinator manages written texts through the publishing production process. You will be responsible for assessing the quality of work delivered by copy editors and proofreaders and ensuring that the Publishers house style is adhered to in all published work. The Journals Production Coordinator is also responsible for working with layout editors to ensure that the texts overall presentation and its elements (e.g., tables and figures) meet the style and quality requirements. The Journals Production Coordinator manages the quality of papers and production schedule from acceptance to print and online deliveries and monitors page usage and other journal metrics.
Responsibilities:
·Manage a portfolio of journal titles, ensuring that they run on optimized workflows and meet department publication metrics.
·Maintain article and issue schedules, metadata, and page budgets, and uphold quality standards throughout the publication process.
·Complete production checks by assessing the production quality of incoming manuscripts; ensure that all relevant files are received and that they follow established guidelines.
·Review copyedited materials to ensure that they follow the Publishers’ style guidelines and ensure that the authors corrections have been properly implemented.
·Offer constructive support and guidance to assigned vendor project managers.
·Provide excellent customer service for assigned Editors-in-Chief, authors, internal departments, and external vendors and customers.
·Assist and lead department projects as required.
Desired Attributes:
·Has a mindset of continuous improvement, embracing innovation and new ways of working.
·Is passionate about the academic publishing landscape and will use this passion to actively participate in projects that support the Company’s mission.
·Will wow us with excellent analytical, organization, and problem-solving skills.
Qualification and Competencies:
Bachelor’s or master’s degree in any field.
· 2-4 years of relevant editorial/publishing experience.
· A demonstrated proficiency in the English language and an interest in scholarly publishing are essential.
·Strong knowledge of MS Office applications (Word, Excel, PowerPoint)
·Familiarity with HTML, XML and ePUB
·Strong English skills
·Ability to multi-task
·Attention to detail and critical thinking
·Being well-organized and able to manage short deadlines
To apply, please send your CV with your salary expectations to hannah@personastaff.co.za.
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff Pty is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
hannah@personastaff.co.za
23min
1
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PURPOSE OF ROLE• • The HR Specialist will act as the first point of contact for HR-related queries from employees and possible external partners and is responsible for the end to end life cycle of the employee • The main duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases. The role is to ensure the HR department supports our employees while conforming to all legislative requirements whilst ensuring that Communication is key to all stakeholders. • The incumbent will serve as a back up for the current Payroll Manager and thus VIP/SAGE experience is essential. HR Recruitment and Support • Ensure all adverts for vacancies are approved per headcount and budget prior to advertising. Follow up and engagement with external agencies as well as online applications. • Shortlist application for line managers. Prepare interview packs. • Preparing of all offer letters as well as regret letters. • Advise new employees on their first day orientation whilst explaining all SEB policies and procedures and compliance requirements • Responsible for the Induction planning and implementation • Ensure that exiting staff are exited with the correct governance / risk compliance eg. Exit interview/Exit on systems and managing of the withdrawl of benefit forms • Performance Management and Support • Create reports, follow up outstanding ratings, interpret the ratings • Prepare reports in line with audit requirements • Document the outcome of grievance hearings and update employees and case files with required details. • Liaise with line well before the pay round starts to ensure all structure, role and people updates are up to date • Ensure that payroll is advised of new appointments and exits ADMINISTRATION • Organize and maintain personnel records on all databases • Update internal databases (e.g. record sick or maternity leave) • Prepare HR documents, like employment contracts and new hire guides • Liaise with external partners, like agencies, and ensure legal compliance • Create regular reports and presentations on HR metrics (e.g. turnover rates) • Answer employees queries about HR-related issues • Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedule Arrange travel accommodations and process expense forms • Participate in HR projects (e.g. CSI initiative/ Ordering of PPE) • Must be able to manage payroll systems and to work with salaries COUNSELLING Ensure that counselling is offered to staff and management re. people matters Manage first line of grievances/disciplinaries with writing of charges/warnings etc COMMUNICATION • To assist in the editing and release of communications within the business as and when required. • Participation and involvement in end to end Events • Prepare all internal communication re. High fives/Deaths etc for proofing via Head HR • Be proactive with ideas for building and re...
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23min
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