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Debt Collection: FMCG/CHAIN STORES Accounts – PNP, DISCHEM, TRANSPHARM, CLICKS, SPAR & INDEPENDENT ACCOUNTSMaximize cash collection by meeting monthly collection and age reduction targets set for the assigned portfolio of clients.Client Communication: Initiate timely and sustained telephone contact with clients to address outstanding debts and maintain regular communication.Record Keeping: Maintain accurate records of all client interactions and follow-up actions, ensuring that no task is left unrecorded or unresolved.Customer Queries: Promptly address customer queries and inquiries, directing them to the appropriate credit controller or escalating as necessary, while ensuring timely resolution. Issue Resolution: Remove barriers to payment delays by actively following up with clients, processing credit notes efficiently, resolving queries and complaints promptly, and identifying improvements in system and operational procedures.Payment Handling: Accurately post and allocate Payments, following provided instructions for payment posting as needed.Risk Management: Monitor clients for potential bad debt and collaborate with directors to take appropriate actions, including suspension of supply and credit facilities per company policies. Collections: Pursue debt collection through telephone, email, or written correspondence, prioritizing telephone contact whenever possible.Statement Management: Regularly send statements to clients, ensuring clarity, understanding, and full reconciliation before distribution. Via emails / upload on customer portals. Setup new accounts and alignmentwith client preferences and organizational structures. Communication: Maintain open and effective communication with management regarding issues, performance, and progress. CGIC
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Experienced bookkeeper over 20 years experience, I have extensive
practical experience in management of creditors & debtors , preparation of
financial statements, cash flow management, stock control, payroll
administration, monthly statutory returns, cashbook entries &
reconciliation’s and reconciliation of general ledger accounts.
3y
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