Newly Qualified Tour Guide
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11 days ago362 views
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We are currently looking for a newly Qualified English
speaking Tour Guide to assist with Tours.
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Id Subtitle 687652857
Windward Coach ChartersMember since 2015
Leading Destination Specialist is looking to appoint a Service Delivery Consultant/ConciergeTo successfully quality control and enhance customers’ in-country experience as well as prepare administrational checks and client documents Key Responsibilities: Customer in-country experience (core responsibility) Implement and effect quality control to ensure clients experience is seamless and delivers over and above expectationsRun weekly checks on upcoming booking to ensure optimal service delivery (e.g. guide bookings and briefings, agent communication, special occasions/requests of travellers etc.) NOTE: It is not the responsibility of the employee to book services, but rather to ensure a smooth running thereof. Assist with preparing guide documentation and brief guide prior to travel and work closely with tour guides whilst on tourCall clients upon arrival in country and check on their wellbeing throughoutCommunicate any tour/excursion changes in writing to the agent and verbally to the client. Resolve any client issues whilst in countryOffer, sell, book and invoice additional excursion/tours to clients in country Establish and maintain good relationships with suppliersLiaise with Assistant Manager FIT on a regular basis to close any reservation gaps Create all client related documentation prior to their arrival Conduct at times ‘Meet & Greets’ if needed (e.g. VIP clients or consult with client to facilitate excursion)Handling the 24hour emergency phone Product Enhancement (focus on non-accommodation, but not limited to) Regularly pass on customer feedback to the Product/Reservations teamFind, in cooperation with the Product team, new experiences that enhance/improve our product portfolio Operations (supporting the team in low season (25% of the time)) Secure business and effectively cost products and load bookings/services accurately in TourplanCapture and confirm bookings in Tourplan. Negotiate with suppliers for better rates, cancellation policies and FOCs.Follow up on quotes that have been sent out.Build up and maintain agent relationshipsWork closely with the team to achieve goals Handling the 24hour emergency phoneFinancial: Reconcile supplier invoices for processing. Assist debtors’ clerk with invoicing / collection queries. Please send your cv should you wish to apply...
Woodstock, Cape Town, Western Cape a month ago
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