Tour Plan Rate & System Specialist

This dynamic luxury travel company is known for crafting tailor-made journeys across Southern and East Africa, with a strong focus on the North American market. Theyre looking for a highly experienced Tour Plan Rate & System specialist to join them.

Open to candidates from Gauteng OR Cape Town with remote, hybrid and in-office options.

Candidate requirements:

• At least 5-10 years experience in a similar position
• Strong proficiency in Tourplan (essential), including rate loading, product setup, and data accuracy
• Exceptional attention to detail for capturing supplier rates, policies, and availability with zero errors
• Excellent communication skills to liaise effectively with suppliers and clearly relay updates to internal teams
• Ability to interpret and manage supplier contracts, terms, special offers, and associated documentation
• Strong organisational skills to maintain orderly, up-to-date records of contracts, products, and system changes
• Problem-solving ability to investigate and resolve system queries in collaboration with reservations, finance, and support teams
• Experience with availability integrations or channel management, including mapping and troubleshooting
• Capacity to train and support consultants, simplifying complex system processes and promoting best practices

Candidate responsibilities:

Supplier Communication & Contracts

• Liaise with suppliers to confirm contract terms, policies, and special offers
• Maintain orderly records of all contracts, agreements, and updates

Data Management in Tourplan

• Capture and update supplier rates, terms, product notes, and live availability links with precision
• Apply quality control checks to ensure accuracy of rates and policies in Tourplan

3. System Support & Collaboration

• Work closely with the reservations, finance, and Tourplan support teams to resolve system queries and requests
• Communicate contract changes and updates to the wider travel team
• Test system upgrades and participate in ad hoc Tourplan projects

4. Product & Availability Management

• Oversee the set-up of product codes and reporting parameters
• Collaborate with suppliers and channel partners to manage & map live availability integrations

5. Training & Team Engagement

• Attend supplier product training sessions
• Actively participate in internal company and team meetings
• Train consultants on best use practices in the system