Technical Manager

Who Were Looking For
An exceptional technical leader who is:

• Calm, authoritative, and highly capable in complex environments
• Strong on discipline, structure, documentation, and process
• Confident guiding technical teams and enforcing high standards
• Able to translate complexity into clear, actionable solutions
• Passionate about building predictable, reliable, and scalable technical operations

You balance firmness with empathy, communicate clearly with clients and non-technical audiences, and make sound decisions under pressure.

Key Responsibilities

1. Technical Leadership & Architecture

• Define and maintain solution standards, architectures, and change control processes
• Translate business and client needs into scalable, supportable technical solutions
• Maintain standardised technology stacks across clients
• Provide hands-on technical guidance and L1L3 escalation support
• Lead root cause analysis and implement long-term remediation
• Develop per-client infrastructure strategies, documenting risks and recommended improvements

1. Service Delivery & Support

• Oversee daily operational support, ensuring SLA and response time adherence
• Lead and develop a team of six technical staff
• Drive high-quality ticket management and documentation discipline (Zoho Desk)
• Own escalation processes and complex incident handling
• Ensure monitoring and alerting platforms operate effectively

1. Project & Change Management

• Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions
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  https://www.executiveplacements.com/Jobs/T/Technical-Manager-1245028-Job-Search-12-05-2025-10-14-01-AM.asp?sid=gumtree