CONTROL ROOM MANAGER-ISANDO

Previous Control Room Management experience Monitor the CCTV, alarms and vehicle tracking systems; Process calls in order of priority and according to the job description; Use two-way radio to effectively communicate with guards, supervisors and management; Ensure all incidents/messages are passed to the relevant persons as per standby roster; Communicate with emergency services as per standard operating procedures when required; Conclude and note all feedback from various units on events that are being processed as per the OB; Security advice to clients Threat and Risk assessments/ Reporting; Client liaison and professional client relationship; Manpower management and rostering; Equipment management; Effectively dealing with and managing client complaints; Ensure that contractual requirements are met at all times; Incident and investigations Management; Ensure compliance to the Company’s disciplinary code; Initiating and chairing disciplinary hearings; Ensure all company SOP’S are followed; Health and Safety Management; Ensuring Security Officers problems that are reported are solved; Ensure all BPC policies and procedures are followed at all times; After hours visits; Completion of daily, weekly and monthly reports; Ensure training take place when required