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Date Listed 26/09/2018
Advertised By Private
Job Type Contract
Employment Equity EE/AA
Call Centre Agent/ Telemarketer
Inbound, Outbound, Sales
- Adhere to the daily schedule to ensure that targets are met by following the work plan. booking appointments for Financial Planners
- Follow Diligo Pario Bluestar processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Diligo Pario Bluestar vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Minimum Experience Level
- 12 months experience in a call centre or customer orientated environment would be an advantage
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Call Centre qualification would be an advantage
Basic and commission
You can forward your Cvs to Michelle@diligopariobluestar.co.za or call 011 470 4669