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Telemarketing Consultant

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  • Date Listed 26/09/2018
  • Location
  • Advertised By Private
  • Job Type Contract
  • Employment Equity EE/AA
Call Centre Agent/ Telemarketer
Inbound, Outbound, Sales
  • Adhere to the daily schedule to ensure that targets are met by following the work plan. booking appointments for Financial Planners
  • Follow Diligo Pario Bluestar processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
  • Understand and embrace the Diligo Pario Bluestar vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Understand the nature of the client's query by reiterating the key points raised by the client.
  • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Minimum Experience Level

  • 12 months experience in a call centre or customer orientated environment would be an advantage

Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Call Centre qualification would be an advantage

Basic and commission
You can forward your Cvs to Michelle@diligopariobluestar.co.za or call 011 470 4669
Phindy Sibiya (More ads from this seller)
User since Sep 2018
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