Retention Administrator
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General Details
Advertised By:Agency
Job Type:Full-Time
Employment Equity:Non EE/AA

Retention Administrator

Insurance Industry

Cape Town

R10 000 to R12 000 PM CTC + R4000 Incentive – Performance based

International Leader in the Insurance sector – Specialists in Long term Insurance – Life & Medical. We are looking for an Experienced Retention Administrator.


· 3 Years’ experience in a Sales environment

· 1-year Debt collecting experience

· Insurance Industry experience

· Admin experience

· Knowledge of insurance industry products - Good marketing and sales techniques

· This position is ideal for a hard-working individual that can work independently and enjoys interacting with clients and can market products effectively.

· The candidate must also enjoy doing administration relating to the interaction with clients.

· Excellent written and verbal communication skills


· The retention team is responsible for the retention of the individual policyholder and resolving arrears premiums, while maintaining a high standard of customer service.

· Contact clients in arrears and reach agreement on how arrears will be settled

· Retain the client by effectively handling objections and creating a need for the product

· Update administration system with bank details, contact details, cancellations and interactions with clients

· Communicating arrears premiums in writing and other client communication e.g. resubmit policy documents to clients

· Handling inbound cancellation calls and responding to client e-mails on a timely basis

please email:
Id Subtitle 666842271
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