R10 000 to R12 000 PM CTC + R4000 Incentive – Performance based
International Leader in the Insurance sector – Specialists in Long term Insurance – Life & Medical. We are looking for an Experienced Retention Administrator.
· 3 Years’ experience in a Sales environment
· 1-year Debt collecting experience
· Insurance Industry experience
· Admin experience
· Knowledge of insurance industry products - Good marketing and sales techniques
· This position is ideal for a hard-working individual that can work independently and enjoys interacting with clients and can market products effectively.
· The candidate must also enjoy doing administration relating to the interaction with clients.
· Excellent written and verbal communication skills
· The retention team is responsible for the retention of the individual policyholder and resolving arrears premiums, while maintaining a high standard of customer service.
· Contact clients in arrears and reach agreement on how arrears will be settled
· Retain the client by effectively handling objections and creating a need for the product
· Update administration system with bank details, contact details, cancellations and interactions with clients
· Communicating arrears premiums in writing and other client communication e.g. resubmit policy documents to clients
· Handling inbound cancellation calls and responding to client e-mails on a timely basis
please email: email@example.com