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Permanent ERP System Software & Hardware Engineer

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We are seeking an ERP System Software & Hardware Engineer for our client in the Automotive Industry in Johannesburg. Job Description: Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge Communication and problem-solving skills to deliver support services for business applications SAP The successful candidate for the role will be responsible for the following systems/apps (but not limited): Evolve Xperteck Providing application support to users Answer, Identify issues, and Provide suggestions and long-term solutions To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders Investigate and analyse system issues to determine the cause of issues and appropriate corrective action Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved Pre and post-information systems implementation, and support with process owners Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types Review and recommend continuous improvement of the systems and support processes Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support Maintain data quality and integrity within the system Ensure all critical services/systems are monitored Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers Carry out system maintenance tasks and processes to agreed schedules Supplier management: Manage relationships with approved suppliers 1st/2nd level support Log calls Assign priority to calls low, medium, urgent, high, critical Update the system in real-time Problem analysis – identify recurring problems and report in weekly meetings Alert Management Use and update the knowledge base of the system REQUIREMENTS Diploma / Certificate in Information Technology: System support or similar Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years Experience in database systems, reporting, and query tools Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff Effective time management skills and ability to prioritize work a SECTOR: Automotive https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTg1Mi9BSw==&jid=1781656&xid=E.L001852/AK

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Our client in the Truck Industry is seeking a Regional Sales Manager to join their team at the HQ in Johannesburg (East Rand). Job Description: Training and Development Take control of the Groups policies and procedures pertaining to dealer business to ensure specialist knowledge exists to assist and advise branch and dealer staff quickly within the sales and aftersales departments Monitor available training offered by the Group to dealer network to ensure consistent training attendance by branch and dealer staff Assist DPs with setting up training plans to upskill staff members to create a strong team Self-participate in relevant training programmes offered to ensure continued competence within business is professionally carried out. Assist with mentoring internal staff to ensure staff back up plans are in place. Monitor staff morale at dealers and branches remains positive and assist to correct any problem areas that could hamper the brand Responsible to manage work efficiently with clear communication. Strive to ensure a high-quality work ethic exists at all times to improve own skills and the dealer and branch staff. Sales Targets: Assist dealers to achieve 100% vehicle sales targets Financial Management Budget and Asset Control Ensure planning and cost saving control operational budgets that include travel and vehicle use to remain within the allocated Fuel Budget. Prevent any waste and ensure dealer visits adhere to a visit cycle to prevent adhoc visits where possible Ensure dealers debtor’s books is controlled, all payments to parts and vehicle stock are within the required policy time frame. Parts purchases to be settled in 30 days, independent dealer’s vehicle stock as per floorplan/ sinosure parameters. All vehicles invoiced to customers to be settled within 48 hours of the date of invoice Ensure Asset Vehicle Management on approved Loan and Demo unit usage within the Region adheres to agreed usage and timeline parameters. No overdue usage allowed. Ensure adequate return assessments are carried out and reported Dealer Support: Visit dealers in region at least six times per year and provide adequate feedback per visit template report including branding and highlighting any areas of concerns for further attention and resolve Assist dealer in developing business plans to have a workable plan in place with measurable to improve all the aspects of the business within their area of responsibility. Follow-ups on agreed action plans to be evaluated monthly/quarterly Assist dealers in resolving any relevant business problem they may face. Using the PDCA cycle to ensure actions are workable collect any problems and help through the head office with countermeasures to protect the brand Collaborate with the internal marketing team to ensure all marketing efforts are successfully implemented at the dealers to promote the Group SECTOR: Automotive https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTgzNS9BSw==&jid=1781685&xid=E.L001835/AK

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