Internal Sales Assistant

Minimum Qualifications:

• Diploma in administration / business management / systems administration or equivalent
• Experience in administrative work that requires high attention to detail
• Experience in liaising with customers
• Needs to have good broad spectrum Microsoft Office knowledge
• Syspro experience of any kind would be an advantage

Capabilities:

• High attention to detail
• Able to: Respond professionally and accurately to customers on their order requests
• Accurately process customer sales orders, including applying correct pricing
• Quickly bring to the attention of your supervisor any non-compliance
• Communicate with team members and balance customer requirements with production capability
• Good team player (able to work effectively with colleagues)
• Neat, professional appearance
• Ability to adhere to systems and company policy and procedure

Duties:
Internal Sales:
Receive & process customer purchase orders
Liaise with planner on customer required delivery dates and communicate price and delivery date to customer via order confirmation on Syspro
Maintain and update customer orders when required
Liaise with stores on required deliveries and update order report
Process dispatch notes and invoices on deliveries
Supply backorder reports to customers where required
Process requests for customer returns for credit (boxes/pallets/rejects)
Prepare customer price lists and submit to customers timeously
Product Development:
Assist sales & development manager with customer new product development: Secure artwork and provide for approval
Manage colour matching with suppliers and customers
Label Procurement:
Ensure customers take labels within agreed times
Assist with management of supplier delivery of labels against customer orders using backorder reports
Maintain label purchase orders with suppliers as required
Other:
General administration duties
We are paperless all documents scanned and saved electronically per our electronic filing procedure
Assist with BOM maintenance
Participate in stock takes and with preparation therefore
Use Rapid system for compliance
Use Syspro ERP system for processing
Any other duties that may be assigned to you
Use all software mandated by the Company
Always act in a manner that is aligned with company duties