Someone beat you to it!

Unfortunately, another Gumtree user is in the process of purchasing this item. Check back later in case they've changed their mind, or click the button below to browse more Pay & Ship listings.

Customer Success Manager

24 days ago65 views
Ad Saved to My List
View and manage your saved ads in your account.
Report Ad
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description

Customer Success Manager

Lead Inbound Growth & Customer Excellence for a Top Legal Fintech

Cape Town Hybrid (3 days in-office) | R55 000 - R65 000 p/m | UK Hours (Mon-Fri, 6 am-3 pm or 9 am-6 pm)

About Our Client

Our client is a fast-growing, FCA-regulated non-bank lender supporting individuals through life's most challenging legal moments. Specialising in probate, family law, and private client sectors, they've funded over £170 million and partner with 800+ of the UK's top law firms. With a mission to level the playing field during legal proceedings, their solutions empower people and their solicitors with timely, stress-free financial support.

The Role: Customer Success Manager

This is a pivotal dual-role opportunity: part inbound sales closer, part team leader. You'll own the full inbound sales funnel from lead qualification to negotiation and closing, while inspiring and guiding a high-performing client services team across South Africa and the UK. You'll lead with empathy and commercial edge, ensuring every client interaction results in exceptional outcomes. As a key player in shaping how the customer function scales, you'll also contribute to process optimisation, strategy, and team design.

Key Responsibilities

  • Bring 2+ years of closing experience in CS or Account Executive roles
  • Own and convert inbound leads from first contact through to successful deal closure
  • Maintain accurate sales records and CRM hygiene for pipeline visibility
  • Mentor, lead, and grow a performance-driven customer success team
  • Set and track clear KPIs across client service operations
  • Act as a client advocate internally, balancing experience with commercial goals
  • Collaborate with marketing and underwriting teams to improve lead flow and client outcomes
  • Help shape the future of inbound sales by introducing scalable systems, automation, and improved workflows
  • Feed client insights into product development and go-to-market strategies

About You

  • Minimum 2 years' experience in a closing sales or customer success role
  • Proven leadership experience managing a team
  • Experience in the lending or financial services sector (highly advantageous)
  • Strong track record of exceeding revenue targets
  • Excellent communicator with high emotional intelligence
  • Ambitious, resilient, and ready to lead from the front
  • Focused career trajectory committed to sales as a long-term profession
  • No formal qualifications required. Your results, attitude, and drive matter most

Id Subtitle 1341764838
View More
Apply now:
Executive Placements
Selling for 10+ months
Total Ads4.78K
Active Ads4.78K
Professional Seller
Seller stats
4.78KTotal Ads
9.53MTotal Views
Contact Executive Placements
Message
(4022)
Name
(Optional)
Email Address
(Optional)
Phone
(Required)
Upload CV(Optional)
DOC or PDF only max 2 MB file size
Send Message
By clicking "Send" you accept the Terms & Conditions and Privacy Notice and agree to receive newsletters and promo offers from us.