Sales Operations Manager

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General Details
Advertised By:Agency
Job Type:Full-Time
Our client has been operating in the mobile industry within South Africa since 2004. They have created a vibrant, dynamic and service-orientated business. The teams dedication to training and on-going improvement enables the company to provide a reliable service to customers and suppliers alike.

PURPOSE The purpose of this role is to manage the Contact centres various business units sales campaigns by delivering sales targets. Currently two campaigns to be managed with a total headcount of 70.
You will be responsible to develop and co-ordinate clear short, medium- and long-term strategies to ensure the successful management of the operations; improving systems and processes; and managing staff.
You will be accountable for the contact centre service level criteria and to ensure effective and efficient operations. To ensure on-going optimisation of systems, staff performance, workflows, workforce planning and employee engagement.

Reporting to the MD.

Benefits include medical insurance and 6% Company contribution of basic salary towards provident fund and risk benefit insurance.

Working hours from Mondays to Fridays, 08h00 to 17h00
Travel may be required from time to time
Start date - As soon as possible.


• Grade 12 or equivalent NQF level 4
• Bachelors Degree or related experience


• At least 5 years Team Specialist/management experience
• At least 3 of which should be in the similar environment, ideally within the telecommunications industry
• Experience working in a call centre environment will be an advantage


• Ability to work independently and without supervision
• Ability to see the bigger picture for every opportunity
• Ability to develop short medium- and long-term plans
• Ability to be flexible and agile to move with technology and find efficiencies
• Ability to manage more than one campaign or project at a time for periods from 6 months to 2 years
• Ability to develop business plans and execute on them within required time-frame

KEY TASKS Financial Management

• Cost effective allocation and use of the company resources
• Achieved financial targets for Business Unit and market growth strategies
• Adhered to scheduled and initiated necessary audits BUSINESS PROCESS MANAGEMENT

• Proficiently directed co-ordinated plans and strategies through the management team
• Adhered to the Company core values
• Developed integrated strategies, plans and processes to ensure work processes are carried out effectively and efficiently and to optimize the business potential
• Assessed strategies to changing stakeholder demands and redirect efforts as necessary
• Managed the preservation of the Business Units records and statistics Operational

• Ability to manage and drive strategic relationships with suppliers and clients
• Continuously liaise with Companys Senior and Executive Management and other Managers on Business strategy and operations
• Continuou...

Job Reference #: 201678

Id Subtitle 711222173
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