Customer Service Representative

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Capita SA

part of the UK's leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.


We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele.


Join the winning team, we offer full training and a host of other great benefits!


Key Responsibilities:

· Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards.

· Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity

· Confidentiality Deliver a quality service to all customers to ensure customer and client satisfaction.

· Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives Knowledge and Experience.

· Work towards individual and team targets.


Requirements:

Matric with English as a first language

•A clear credit and criminal record

12 months Customer Service Experience (non-negotiable).

• Ability to speak, read and write fluently in English.

Previous experience of dealing with customers via telephone.

Baseline Staff benefits:

· Free Transport is provided and is available for shifts that end at 7pm onwards.

· Free Medical Aid (Primary Care) is provided.

· Shift allowance

· Performance bonus

· Maternity benefits


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Capita SAMember since 2019
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