Customer-Service Agent

We are seeking top-performing, highly disciplined Remote Customer Service Agents with proven experience in tariff billing, prepaid electricity, and meter support. If you have a passion for problem-solving, high service delivery standards, and thrive in a fast-paced environment, this role is for you.

Minimum Requirements

• Matric (Essential)
• 2+ years Call Centre / Customer Service experience (Essential)
• Experience with Prepaid Electricity Systems, Tariff Billing, or Metering Support
• Strong computer literacy, fast and accurate typing & data capturing
• Ability to work confidently across multiple systems and channels:
• PBX
• WhatsApp Support
• Ticketing Systems
• Tariff & Metering Platform
• CRM Tools

Fluent in either English & Afrikaans OR English & Xhosa

• Must be professional, highly organized, and self-disciplined
• Must deliver consistent attendance and performance
• Ability to work independently with minimal supervision

Remote Work Requirements

• Reside in Cape Town
• Strong, stable fibre internet (no mobile hotspots)
• A quiet, professional home working environment

Key Responsibilities

• Provide exceptional remote customer service across multiple channels
• Assist customers with tariff queries, prepaid electricity token issues, meter troubleshooting, and billing questions
• Capture data accurately and quickly
• Manage multiple incoming queries while maintaining high quality
• Follow system workflows, scripts, and regulatory guidance
• Maintain professionalism and efficiency at all times

Skills & Attributes Needed

• Exceptional communication skills
• High accuracy under pressure
• Fast learner with the ability to work across multiple systems
• Strong problem-solving and analytical capability
• Excellent time management and discipline
• Consistent, reliable attendance
• Commitment to high-performance delivery

SALARY: R9500 PM

Hours: Mon - Sunday (rotational shifts, with 1 weekend per month & time off)