Position: Cancellation Clerk

Position: Cancellation Clerk

We are seeking a professional, well-spoken, and detail-oriented Cancellation Clerk to manage client cancellations efficiently while maintaining a strong focus on client retention and service quality. The ideal candidate will be confident in client communication, highly organized, and able to handle sensitive conversations in a calm and professional manner.

Key Responsibilities

• Handle client cancellation requests professionally and in line with company procedures
• Conduct follow-up communication to understand cancellation reasons and explore retention options
• Maintain accurate records, documentation, and cancellation processing
• Ensure all cancellations are processed correctly within required timeframes
• Liaise with internal departments to ensure smooth cancellation handling
• Uphold service standards and protect company revenue where possible

Requirements & Skills

• Strong skills in:
• • Planning and follow-up
  • Professional telephone etiquette and client communication
  • Sales awareness with a retention-focused mindset
  • Administrative processing and accurate documentation
• Ability to manage cancellations professionally, efficiently, and with discretion
• Strong attention to detail and time management skills
• Confident, calm, and solutions-driven approach to client interaction

What We Offer

• A structured and supportive working environment
• Training and development in client retention and service excellence
• Opportunity to grow within an operational and client-facing role

 Location: Brackenfell
 Start Date: 01 February 2026

 To apply: Please send your CV to elain@titaniumsecuritas.co.za