Collections Clerk Required
Please see below job description. Should you meet the following criteria kindly email cv's to firstname.lastname@example.org
Key Performance Areas
- Outbound Calls
a) Check the head office queue for clients who are 1-2 months in arrears, call clients as per target – Check notes on account-follow up with client, if in arrears advise them that their account has not been paid, gather information as to why they did not pay, try to make arrangements: capture the notes onto the system – Capture Promise to pay on the system /
b) 3 Months in arrears, call clients as per target: rehabilitate
c) 4 Months or more in arrears Clerk must be firm / assertive with client and get customer to commit to at least one instalment
d) Verify and obtain new information from customers
e) Welcome calls: Check system for new accounts, phone client, remind client regarding account, total amount they owe, what items they bought, terms and conditions, confirm information on system bank account etc. and add notes on the system
- Promise to pay
a) On every call by speaking directly to that customer obtain a promise to pay
a) Collect Rand value as per targets provided
b) Closest period to pay date – try to get the full monthly instalment and a bit of the arrears – not more than 30-45 days
c) Inbound Calls
a) Assist with inbound calls
Knowledge (Refer to resources - machines or equipment)
Microsoft Office, Computer skills and Broad knowledge of debt collections principles
Job Qualifications and Experience
Matric or Grade 12; or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Read: Ability to read and comprehend simple instructions, short correspondence, and memos. Write: Ability to write simple correspondence.
Speak: Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organisation.