Customer and Supplier FSQ Coordinator

Customer & Supplier FSQ Coordinator
Operations

The purpose of the role is to provide support across the group to maintain and continuously improve the Customer Compliance and Supplier Quality Assurance Program. To collaborate with the Regional Quality/FS, R&D and Procurement teams to enforce the organisations SQA and Customer requirements. Represent the organization in conducting supplier audits while building professional relationships with customers, suppliers and other stakeholders

Line of reporting - National Quality & Food Safety Manager

Key Accountabilities and Outputs
Supplier Quality Assurance
Manage the SQA process for suppliers of ingredients, packaging, contract packed products, monitoring & measuring equipment, and external service providers
Manage and improve the National Supplier Database ensuring it is always up to date
Drive improvements through management of deviations for supplied materials and reduction thereof
New & Current Supplier Approvals - ensure that the relevant documentation in accordance with the supplier evaluation procedure is requested, verified, and approved
Ensure that high risk suppliers are audited on site in accordance with the established audit schedules
Ensure that Supplier audits have been tallied, findings have been closed out with corrective action and effectiveness of the corrective action is verified, Update Supplier audit registers
Monitoring and Evaluation of Supplier NC trends and escalate any concerns
Reporting Supplier Trends to Head of Procurement and National QFS Manager
Collaborate with procurement and supply chain teams to ensure supplier compliance with specifications and contracts
Implement Change Management Protocols
Carry out supplier criticality & vulnerability and risk assessments and analyse data for supplier rating
Maintain effective communication and relationships with suppliers.
Ensure that service provider performance assessments are completed at each facility
Supplier Performance Management - to ensure Quality standards in product manufacture by third party service providers meets the standards required

Religious Certification Compliance
Ensure that all raw materials are kosher and halaal certified and where not locally certified then obtain approval from local certification bodies
Follow up with suppliers and religious bodies for the certification of any raw material
Work closley with R&D and religious certification bodies to ensure certification of all NPD before trial stage
Flag any issues with religious certifications to National QFS Manager

Customer Compliance
Ensure that customer requirements are understood, communicated and implemented across the supply chain
Ensure that suppliers and or service providers are selected and evaluated to meet customer requirements where applicable
Ensure that only customer approved suppliers are used