Technical Services Manager

Systems Management: Information Systems & Reporting:

• Lead and maintain ISO 14000/45000, FSSC, GMP, and environmental systems; ensure alignment with legislation including NEMA, NWA, and food safety acts.
• Oversee technical reporting and data accuracy; manage refinery quality databases and historian systems.
• Provide detailed management reports regarding quality and environmental non-conformances.
• Integrate AI into refinery's quality management data sets to ensure accessible and real-time information.

Quality Management:

• Lead the overall quality management strategy for the refinery - this includes both systems and culture management.
• Optimise operational excellence through a focus on quality at the source and through operational staff across the refinery.
• Manage supplier technical development to ensure raw material quality is maintained and optimised.
• Facilitate market and consumer feedback to engage relevant site departments and teams in pursuing continuous improvement plans.
• Ensure the laboratory function is adequately resourced and capable of providing real-time information and support to operations teams.
• Set up training and development initiatives and a quality internal audit function to ensure operational excellence at a shop floor level.

Strategic Environmental Management:

• Develop appropriate strategies to guide refinery operations towards compliance with both local and national environmental laws.
• Set up programmes and projects to ensure a continuous improvement approach is adopted for all waste streams.
• Collaborate cross-functionally across the refinery, the group, and external stakeholders to find innovative and sustainable solu
  
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