Ecommerce Key Accounts Manager

Job Title: Ecommerce Key Accounts Manager

Location: Cape Town

Overview: We’re looking for a seasoned Ecommerce Key Accounts Manager to join our client’s dynamic Marketing Team. This is a pivotal role focused on driving the growth and performance of the online business across direct-to-consumer channels, leading marketplaces, and key retail e-commerce partners. The ideal candidate will bring a strong commercial mindset, strategic vision, and hands-on experience in accelerating digital sales, strengthening online partnerships, and enhancing the overall e-commerce presence.

Responsibilities:

• Manage and grow strategic e-commerce customer accounts and online marketplaces.
• Oversee the performance and maintenance of our online platforms (product listings, pricing, stock levels, promotions).
• Lead a small team of E-Commerce Administrators and Sales Co-ordinators to ensure operational excellence.
• Collaborate with Design and Studio teams to develop exclusive products tailored for online success.
• Analyse sales data and generate regular performance reports with actionable insights.
• Liaise with internal departments (Marketing, Production, Finance, and Logistics) to ensure alignment.
• Drive innovation, customer satisfaction, and brand exposure across all digital channels.

Requirements:

• Proven experience in e-commerce, key account management, or digital retail (min. 3–5 years).
• Strong understanding of online sales platforms, digital merchandising, and customer behaviour.
• Excellent communication, analytical, and problem-solving skills.
• Comfortable working in a fast-paced environment with cross-functional teams.
• Hands-on, detail-oriented, and highly organised.
• Experience with platforms like Shopify, Takealot, Amazon, etc., is advantageous.

Benefits:

• Salary is negotiable, depending on experience.
• Convenient location in Cape Town.

How to Apply: