Cleaning Services Manager

Key Accountabilities/ Principle Responsibilities

Team Management
Supervise and coordinate cleaning staff across assigned contract sites.
Foster a culture of teamwork, task ownership, and customer centricity.
Conduct performance evaluations and provide coaching to team members.
Schedule staff assignments and manage attendance records.
Train new employees on cleaning procedures, safety protocols, and client requirements.
Manage disciplinary matters, promote a positive work environment, and drive performance.
Support staff development initiatives.
Handle staff emergencies and after-hours support.

Quality Control & Site Management
Conduct regular site inspections to ensure cleaning standards meet contract specifications.
Develop and implement cleaning schedules and site-specific procedures.
Monitor inventory, consumables, and stock levels; coordinate supply ordering and receipt.
Ensure equipment and materials are fit for purpose.
Respond promptly to client complaints and implement corrective actions.
Maintain detailed records of work completed, incidents, and site issues.
Manage sub-contractors to ensure SLA deliverables, safety, and compliance.

Client Relations
Serve as primary on-site contact for assigned clients.
Conduct regular client meetings to review service delivery and resolve concerns.
Prepare and present monthly service reports to line management.
Identify opportunities for service improvements and additional revenue streams.
Manage emergency cleaning requests and after-hours service requirements.

Administrative Duties
Prepare weekly and monthly operational reports for management.
Manage timekeeping, payroll, and attendance for supervised staff.
Ensure compliance with health, safety, and environmental regulations.
Maintain equipment maintenance schedules and coordinate repairs.
Process and track purchase orders, invoicing, and other administrative

It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.

Prescribed procedures may be amended by management as and when required.

Key Skills and Experience
Minimum 3 years supervisory or managerial experience in commercial cleaning or facilities management.
Proven ability to manage multiple sites and teams simultaneously.
Strong knowledge of cleaning chemicals, equipment, and safety procedures.
Excellent communication, interpersonal, and conflict resolution skills.
Proficiency in Microsoft Office Suite and basic computer applications.