Coffee Shop Manager

23 days ago785 views
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General Details
Location:
Advertised By:Private
Job Type:Full-Time
Employment Equity:Non EE/AA
Description
Job brief for Snobs Coffee

We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service.

Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays.

Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.

Responsibilities
  • Manage day-to-day operations of the cafe
  • Hire and onboard new wait staff and baristas
  • Train employees on drinks and food preparation and proper use of coffee and kitchen equipment
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
  • Create and update food menu based on seasonality and customers' preferences
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Ensure all cafe areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation
Requirements
  • Work experience as a Cafe Manager or Barista
  • Hands-on experience with professional coffee machines
  • Good math skills
  • Availability to work within opening hours (including weekends and holidays)
  • Excellent communication skills with the ability to manage and motivate a team
  • Customer service attitude
  • High school diploma
  • Additional certification (e.g. in Business Administration or Hospitality) is a plus

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Francois PaulsenMember since 2019
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